Shout-out Wall for Q2 & Q3 2025

Big thanks to Miguel for consistently delivering excellent customer service with technical expertise. He is humble and always ready to help.

His positive attitude extends to his student employees, who reflect the same helpful and welcoming approach—making every customer feel supported.

Thank you, Miguel for your outstanding work and impact!

While the team was working diligently to set up and integrate the West Grove Commons door locks in time for Fall move-in, which was successful, Tim was walking the halls of West Grove Commons during construction and testing every door lock. Each time the contractor declared the doors working, Tim would drive to campus and repeat his testing. This went for several rounds before the locks truly were working as required. This testing was technically outside of Tim's scope and should have been performed by the vendor. However, Tim quickly noticed that the vendor was underperforming and understood that this had to be perfect in order to meet HDCS's expectations and the students already booked to live in WGC. Tim went above and beyond to commute to campus and conduct many of these tests. 

Partway through the West Grove Commons construction, the One Card office purchased contracts for mobile student credentials (digital One Cards) and the associated hardware and software for West Grove Commons to make this work on residential door locks. Coming after the initial design process and involving a change of scope to WCG construction, the Business Apps team was thrown into a worst-case scenario. Timothy C., Calvin K., and Worth F., along with Mujahid Al M. in the Systems team, were expected to set up this new server and integrate it into StarRez and Transact in only a few months to support Fall 2025 move-in. These four professionals worked diligently, sometimes outside of regular work hours, to make sure students could move into the dorms smoothly as scheduled. All four deserve recognition for their efforts.

I had a computer glitch in my email list on my MacBook Pro. I had received an email I could not delete. Every time I deleted it it would come right back. I tried a wide range of methods to delete this email but none of them worked. I was concerned that the email might have been a computer virus and I was at a loss as to what I should do. Mark was extremely helpful in helping me deal with this problem and getting the email deleted. He was very patient with me. I could never have fixed this problem without his help. So I wanted to send a THANK YOU to Mark and let his superiors/supervisors know how knowledgeable, patient and helpful Mark was with me.

Ivan is the definition of dependable. No matter what he's working on, he always makes time to help out, and does it with a calm, can-do attitude. Whether it's last-minute requests (guilty!) or unexpected issues, Ivan jumps in without hesitation and makes sure everything gets handled.

He’s dropped what he was doing more than once recently just to make sure I had what I needed—with zero notice. That kind of support doesn’t go unnoticed.

Thank you, Ivan. Your reliability, teamwork, and kindness make a huge difference. I really appreciate you!