Shout Out Wall for Q3 2022

Shout Out Background

Shout Out Recipients
June 15, 2022 - September 30, 2022 (Q3)

Ryan K.

Ryan stopped what he was working on to help me with Outlook Calendar issues for the CIO. He made sure I had the access I needed with little notice and disturbance to the work I do. This isn't the first time Ryan has done this either. He continuously troubleshoots issues I encounter with our ITS email tag lines. He is always extremely supportive and friendly. I really appreciate it. It is so refreshing to be able to have a supportive and positive team member. I'm sure the campus community will feel the same when working with Ryan. Super glad he's on our team. Thanks, Ryan! Major kudos! 

UPD & DCS Drupal 8 Website Conversions

I am writing to thank you and your team for all their assistance in helping my team convert the UPD website to Drupal 8 and create a new website, DCS. I was not originally involved in the conversion process, but when our IT Consultant accepted a position with another agency, the task eventually fell to me. To be honest, I had no idea what I was supposed to do or how, since I hadn't been provided with any training, guidance or access prior to receiving the task ~2 months ago. However, your team assisted me through the entire process from providing me access to the UPD website, creating the DCS website, adjusting my permissions so I had the right authorizations, providing training, and trouble shooting. I learned this had been an ongoing project across campus for quite some time, but I only received the assignment the past few months and had a lot of catch up to play while trying to complete a plethora of other assignments. This was a sprint for our team, which we would not have been able to finish in the allotted time without your team. Thank you!

I would also like to provide a very special acknowledgement and thanks to WIlliam Mac, who without his help, I'm not sure my team would have been successful in completing the UPD and DCS websites. William went above the call of duty to understand our needs with this project, even when I did not have the correct verbiage to describe what I was trying to do or what the problem was, and provide us with the assistance we needed. He provided us with training, support and trouble shooting. His assistance was instrumental in our being able to complete the project on time. I have thanked him personally, but wanted to share this with his supervisor as well.

Thank you!
Jaime Haymond
Lieutenant / Field Operations Division
Division of Campus Safety

Ivan W

There is too much here to highlight, but Ivan has been an incredible (and patient) resource for our area as we have needed both significant project support but also help understanding and interpreting existing processes. He is incredibly intelligent with impressive analytical skills, but also a pleasant colleague. I'm so glad he's on the ITS team!

Wilbur L

Wilbur Lam has been an incredible resource as we have needed to refine our use of Twilio and the staff who have access to various skills. He is unfailingly helpful and responsive, and it has been such a pleasure working with him as we made these adjustments. Just wanted to make sure you had a sense of how critical his support has been to our office! We really appreciate all his help.

About Shout Outs

The ITS Shout Out program recognizes ITS employees for going the extra mile at work and striving to make our department better.

Nominate an ITS employee today!

Golden Gator Synopsis

Every quarter ITS selects a staff member(s) or a team as a recipient for our Golden Gator Award. The winner(s) will be announced at our quarterly Town Hall meeting.

How Does it Work

If a person or team provides excellent service or leadership, you can nominate them for a shout-out on our shout-out page. There are several categories to choose from when submitting a nomination, including Calm in the Eye of the Storm, the Behind the Scenes Wonder, Above & Beyond the Call, Customer Whisperer, Unwavering Dedication to Service, Unexpected Leader, and other, where you may write in another category of your own choosing. Once you select your preferred category, you can then compose an explanation behind your shout-out submission. Please include your name, department, and email address.

Below is an example of what a nomination may look like:

Jane Doe

nominated on 12/1/2020

Kindly be informed Jane helped us tremendously to resolve one issue in CS. We would like to give our sincere special recognition to them. Without their expertise and willingness to help this communication would not be going out today. I appreciate their efforts more than I can say.


What Happens Next

Once we receive your nomination, we will notify the nominee(s) and their supervisors letting them know they’ve been nominated. ITS will then post the nomination to our ITS shout-out wall. The shout-out will be listed under the quarter in which they were received. At the end of the corresponding quarter, ITS’s Staff Advisory group and one member from outside ITS will meet to vote on all the nominations received. Based on the tally of votes, we will determine who will receive our Golden Gator Award for the quarter. We will then notify you that your nominee was chosen as a winner. The winner(s) will be announced at our Town Hal meeting and listed as such on our shout-out wall. 

View previous recipients