Shout-out Recipients
October 1, 2020 - December 31, 2020 (Q4)
Moran L
The Behind the Scenes Wonder
nominated on 10/21/2020
Moran has done an exceptional job of setting up the CIS CAT Baseline Analyzer Tool and Reporting system. She has also identified support risks and provided several options on the architecture and how it can be used in our environment. Kudos to Moran for working through the issues she encountered with positivity and professionalism!
Unwavering Dedication to Service
nominated on 10/21/2020
I recently had a critical 2MB Box Note become inaccessible. I opened a ticket, and Moran did a stellar job of getting the issue resolved. She had to escalate it to Box, and worked with them to recover the information in a timely manner. I didn't lose any data. Even more importantly, she regularly kept me up to date as to the status of the issue so I always knew what was happening. I am immensely grateful to Moran for taking such good care of me and getting my issue resolved!
Ramon F, Bernie B, Ivan W, Andy W, Supakit K
The Behind the Scenes Wonder
nominated on 10/22/2020
These individuals were the leads who coordinated efforts to plan, test, and provide support for the implementation the PeopleTools 8.57 upgrade.
Primo E, Ming Z, John S, Hugh H, Arsenio H, Tram T
Above & Beyond the Call
nominated 10/22/2020
These developers resolved every PeopleTools 8.57 user-reported issue that came up during testing and
provided crucial support during implementation on the weekend. They worked 8 hours on Sunday 10/11 to make sure that PeopleSoft upgrade was successful and available to the entire campus the next business day. This is project that started in March 2019 and finished on Oct 11 2020. Lots of time spent on their parts making this upgrade happen while juggling their own development projects.
Ming Z
Above & Beyond the Call
nominated on 10/26/202
Cashnet, IB and Grad Fee Posting as well as assisting fellow team mates whenever needed
Ivan W
Unwavering Dedication to Service
nominated on 10/26/2020
He's a workhorse. He is the crucial link that makes ITS work. Just like X-MEN, he is like Charle Xavier, the brain of the team. He multitask with ease.
Vinh V
Unexpected Leader
nominated on 11/5/2020
Vinh is always a ray of sunshine. She's always willing to help in any way she can and has a lovely attitude. I value Vinh as a member of this team and believe she deserves recognition for being a role model.
Shawn H
Unexpected Leader
nominatedU on 11/12/2020
Shawn is such a role model.His ability to lead and contribute is one that I aspire to. Shawn is always available to help and mentor. I truly aspire/admire his level of organization and thorough information. He is kind and exhibits many characteristics of a valued team player and leader! Thank you for all you do, Shawn! You are appreciated!
Greg S
Above & Beyond the Call
nominated on 11/12/2020
Great work on Polycom Conference phone IP7000 and Alcatel switches to adopt them to Avaya UC system
Emma L
Above & Beyond the Call
nominated on 11/12/2020
Emma is amazing to work with! ITS is lucky to have Emma on the team. Emma has gone above and beyond numerous times when I have called upon her. She helped design our new ITS posters, made a digital background to say goodbye to an MPP (on her own time), and had a starring role in our ITS Cyber Security Vidhug. Emma is a delight to talk to and always gives her all to her work. Thank you, Emma!
Wilbur L
The Behind the Scenes Wonder
nominated on 11/12/2020
Wilbur has been working hard, for the past year, even nights and weekends on personal time, to accomplish the UC migration project pilot and rollout; managing and organizing the data and paperwork for Telecom systems, Servers, other ITS teams, vendors, campus departments. He has interfaced successfully with so many people and team members.
ITS Peoplesoft Enterprise L3
Above & Beyond the Call
nominated on 11/12/2020
Peoplesoft 8.57 Upgrade
Andrea G
nominated on 11/12/2020
All events - Halloween, happy hour, town hall etc. Great Team Player - always constructively, respectfully and cheerful
Above & Beyond the Call
nominated on 11/12/2020
She's a rock star! Very smart and adept with social media. Creative and funny! Action oriented, organized, and willing to help.
Anthony S
nominated on 11/12/2020
Even if busy with studies, can still provide great customer service and practices supporting ITS and users. Knowledgeable and willing to help. Reliable and great team player!
Douglas A
nominated on 11/12/2020
Even if busy with studies, can still provide great customer service and practices supporting ITS and users. Knowledgeable and willing to help. Reliable and great team player!
Liandra N
Above & Beyond the Call
nominated on 11/12/2020
Liandra has been happy to help with various tasks that are not at all her responsibility and I want to take a moment to give her a Shout Out for that. Several times in recent weeks I have asked if she could help me with some web edits and some Qualtrics edits, neither of which are her responsibility. She did so quickly and graciously and given the time sensitivity to both areas I was immensely grateful. Liandra is always willing to help, in spite of her own busy schedule and enormous list of responsibilities. It's this kind of attitude that makes ITS great, and enables us to more fully work as a team rather than in silos. I am grateful for her time, efforts, and immense talents in so many areas!
Srikanth D
The Behind the Scenes Wonder
nominated on 11/13/2020
It has been over a month since I was not able to connect to Active Directory. I needed the access so that I can help to grant other people access to the website. I contacted the ITS System Team and talked to different people, but no one was able to help me to resolve my AD connection issues. I was thinking that I had to find other alternatives to connect to AD so that I would be able to step in to help the Team with the security group access privileges. Then I discussed my ongoing issues with my Team Lead. Out of his busy schedule, he scheduled a zoom meeting with me, and patiently helped me to identify the connection issues. Amazingly, he finally helped me to fix my AD connection issues where no one else could do it for me. I am very grateful for his amazing abilities and his patience to help me to fix a very needed issues so that I can continue to perform my line of duties. I want to shout out to acknowledge Srikanth for his amazing incredible wonder to always help everyone in the Team to get out of difficult situations. At the same time, I would like to thank Srikanth for his great work and effort to lead our team to always perform at our best.
Cynthia H.
Above and Beyond the Call
nominated on 11/16/2020
Cynthia has joined in the Campus ITS UC Project beyond her networking daily tasks. She has taken on creating and presenting all the user Introduction and Training slide presentations for the Pilot project and initial rollouts. She has worked with all members of the Telecom team and the new phones to prepare impressive slides and schedule and deliver well timed presentations to users.
Krzysztof K
Unwavering Dedication to Service
nominated on 11/16/2020
Throughout the shelter-in-place, Krzysztof has been reliable and consistently eager and available to provide on-campus support. He has operated on campus Tuesdays through Thursday throughout the entirety of the Fall semester and allows the Service Desk to maintain consistent on site services during that time.
Jeff M
Unexpected Leader
nominated on 11/16/2020
Jeff has stepped up to provide leadership on the ITS Service Portfolio project, all while continuing to provide web support as well as executive support to the President's Office and campus executives. Jeff excelled in learning new skills related to ServiceNow configuration and development. He also went above and beyond sharing this knowledge with other ITS ServiceNow admins and working together to overcome challenging technical requirements. In addition, Jeff took an active role in grooming and enhancing the ServiceNow backlog.in Jira. His contributions helped advance the service portfolio project and improve our teams use of Jira and Teams to promote collaboration.
Password Reset Team
nominated on 11/16/2020
The Fall Semester brought on new work for ITS, in the form of Student Password Reset codes. This work was previously performed by the Registrar and was handed over the ITS in August. Facing an additional 1+ FTE's worth of work as defined by the Registrar as well as reduced staffing in ITS (no student assistants), Alexis W and Elsie B stepped up to serve as primary support for this function. Joey D, Liandra N, Michelle M and Sterling S provided backup support. This team provided seamless support throughout the transition, and identified process improvements throughout the semester.
About Shout-outs
The ITS Shout-out program recognizes ITS employees for going the extra mile at work and striving to make our department better.
Nominate an ITS employee today!
Golden Gator Synopsis
Every quarter ITS selects a staff member(s) or a team as a recipient for our Golden Gator Award. The winner(s) will be announced at our quarterly Town Hall meeting.
How Does it Work
If a person or team provides excellent service or leadership, you can nominate them for a shout-out on our shout-out page. There are several categories to choose from when submitting a nomination, including Calm in the Eye of the Storm, the Behind the Scenes Wonder, Above & Beyond the Call, Customer Whisperer, Unwavering Dedication to Service, Unexpected Leader, and other, where you may write in another category of your own choosing. Once you select your preferred category, you can then compose an explanation behind your shout-out submission. Please include your name, department, and email address.
Below is an example of what a nomination may look like:
Jane Doe
nominated on 12/1/2020
Kindly be informed Jane helped us tremendously to resolve one issue in CS. We would like to give our sincere special recognition to them. Without their expertise and willingness to help this communication would not be going out today. I appreciate their efforts more than I can say.
What Happens Next
Once we receive your nomination, we will notify the nominee(s) and their supervisors letting them know they’ve been nominated. ITS will then post the nomination to our ITS shout-out wall. The shout-out will be listed under the quarter in which they were received. At the end of the corresponding quarter, ITS’s Staff Advisory group and one member from outside ITS will meet to vote on all the nominations received. Based on the tally of votes, we will determine who will receive our Golden Gator Award for the quarter. We will then notify you that your nominee was chosen as a winner. The winner(s) will be announced at our Town Hal meeting and listed as such on our shout-out wall.