Shout-out Wall for Q3 2024

FABS Server Upgrades: In Collaboration with the Clouds Applications, Systems, and Network Teams, ERP assisted with the rebuilding of two servers, critical for business operations for Fiscal Affairs. The first server is responsible for managing scheduled batch processes and producing reports from CFS.  The second is a web server responsible for administrative operations. There were over 30 applications, scripts, and processes that needed to be rebuilt, which means that if this upgrade did not happen, Fiscal Affairs business functions would cease . Allen Wong was responsible for the building of the servers, operating systems, and network access, and Arsenio, Tram and William Mac lead the way for rebuilding the business applications in both servers. We would like to thank this team for their efforts and dedication for implementing a seamless transition from the old servers to the new ones.

Miguel is a leader in managing and supporting the needs of our Service Desk in support of students and employees. Miguel has led the transition to a new office space, works toward improving and updating support modalities, and documenting processes in order to expand customer support for our campus by training and documenting support call operations for A&F. Miguel excels in his communication of ITS Services, outages, account services and guiding our support team of the best approach with customers.

Miguel has consistently demonstrated his commitment to exceptional customer service and supporting various projects in ITS. He has been instrumental in transitioning the service desk from ADM to the Library for the renovation and ensuring that all Service Desk needs are met to provide support to the campus. Miguel has worked tirelessly to help out with various initiatives which not only include the Service Desk move, creating new documentation/procedures, and assisting the dozens of students and employees who come into the service desk for help. 

Thanks Alan for all the great work and time you put into the AI presentation. You're truly the behind-the-scenes hero!

Thanks Miguel for jumping in on the AI workshop project and all the great work you put into it.

Qun's work on ATP Defender reporting as well as access and configuration has been outstanding There are many moving parts and getting it to all come together has been a challenge he accepted and did great accomplishing.

Sandra is my rock. I stand on solid Sandra ground. I swooped Sandra up on a Saturday to make the ITS Town Hall a success. She is currently on vacation but agreed to do work purchasing on a Saturday during her vacation to ensure we were able to provide lunch. Without her doing this, we would've been eating Stone Soup. Thank you, Sandra, for being the best of the best!

Calm under pressure of multiple recoveries from Heating and Power events at the beginning of the fall semester!

Awesome work with the beginning of school and helping students with compromised accounts.

Leading our efforts to help students, faculty, and staff work with compromised accounts and assist information security team.

Work preparing for the Fall Semester by leading our efforts to prepare residence halls, as well as work preparing West Campus Grove housing.

Work to get Microsoft Office 365 Copilot delivered to campus VIPs

All the work developing the Microsoft Copilot training

The recent Mobile refresh project was largely built on the extensive interface designs provided by Evelynne. She surveyed student employees across campus, attended events with students to get their feedback, and worked with various organizations to determine what was needed to provide a student-focused refresh. He efforts included editing out information that wasn't used to simply the experience and working into the design new features like the next-class display which provided immediately useful information on the main screen with one-click access to maps and the instructor's email. She had an entire team behind her to figure out how to code her vision and make it real, but she deserves individual recognition for her efforts. 

This Shout Out goes to the mobile app refresh team in general. Nat, Stephen, Rebecca, Evelynn, and Paul. In addition, Ivan, Hugh, and Bernie were instrumental in improving the PeopleSoft connection and data integration. Every corner of the mobile app was touched by this project and it involved a lot of new research to solve user frustrations and new code to implement desired features. The app was completed early in order to meet the start of the Fall semester and avoid the production freeze. The team worked diligently to ensure the students started the semester with a fresh new mobile experience that focused on their need to find their classes, their professors, and ease into their new schedule. During the first week of class, students were complimentary regarding the improved interface and how easy it was to find their classes.

Calvin K. made the extra effort to get our StarRez change done quickly for the Housing Internet email workflow/templates even though he is working on other projects. We appreciate him making Fall 2024 Move-In easier for our residents!

Ryan J. and Alan Y. have done an outstanding job with the Summer equipment refresh and new installs for the Housing bedspaces program, completing the task ahead of schedule despite the demands of their daily operational duties.

Not all heroes wear capes—some carry boxes and coordinate logistics like a pro! Thanks for all your help moving the Service Desk to the Library!