Shout-out Wall for Q3 2023

Chase's positive attitude and willingness to go above and beyond have made him a valuable asset to our team. His ability to adapt and learn quickly has not only been a great help to his colleagues but has also made him a reliable resource for troubleshooting and resolving issues efficiently without complaint. 

Chase's level-headed and calm demeanor is invaluable in diffusing tense situations, allowing for effective problem-solving. Furthermore, his willingness to take on challenging tasks showcases his dedication and commitment to the team's success. 

Matt always steps up to the plate — and does so successfully. His willingness and ability to help have proven to be instrumental in pushing projects, tasks, issues, etc to the finish line. Matt, we're lucky to have you!

Sandy is a true asset to ITS. Her institutional knowledge, coupled with her promptness and know-how provide invaluable support for our department. We appreciate you, Sandy!

This team is tiny, but mighty. Alex, Wilbur, and Sal are extremely effective, dedicated and and make for a seriously resilient team. They are able to handle issues with grace, acting as strong university advocates to external vendors, all the while keeping up with day-to-day responsibilities and project work. They are true behind-the-scenes wonders. Alex, Wilbur, Sal -- thanks for all you do!

Kat goes well above and beyond the call of duty when it comes to customer service! She provides prompt, outstanding assistance with a very pleasant and positive demeanor. She always ensures that the issue is completely resolved and that any questions you have are answered. When she assists with showing how to use a new technical device, she has the heart of a teacher!

When President Mahoney has a new iPad that needs setup or has iPhone issues, who does she call? You got that right, Kat comes to save the day!

Chase's determination and unyielding dedication when working on service requests that have a myriad of unforeseen difficulties is amazing. His persistence in ensuring that all user requirements are met with satisfaction even when little or no information is provided is astounding. The deep appreciation on a job well done is all the motivation he needs to tackle the next.

Alan has been instrumental in resolving Jamillah Moore's email bomb issues. He has ensured that she is able to work through the many difficulties that affected her email account directly. Alan has become more than a customer whisperer, he's also an email whisperer!

When President Mahoney's Zoom and webcam have issues and impacts her ability to work, Ryan has gone the extra mile to get her back up and running ASAP. His cool demeanor and maverick attitude keeps the ITS Endpoint team flying high.

Added features to the CPaGE Faculty Letter application process which significantly improves the usabilty and experience generating payroll letters to new faculty.

Major enhancements and features added to the Online Student Withdrawal application which addresses all the shortcomings of the application and improves the user experience. These improvements will eliminate any delay in the review process.

Days upon days, including weekends, working to update the Transact/PeopleSoft Integration during Student Move-In and the Start of the Semester

I wanted to thank everyone for a very smooth and successful implementation and deployment of our new OneCard Gator Dollar card readers at virtually all the campus vendors this week.  Particular commendations to Jimmy for his leadership from the OneCard side and Chu, Qun, Ken, Tim and Shawn on the ITS side, and for working together with our Transact consultant Aron to ensure every detail of the connection of the devices was thought out and tested in advance.  Many thanks to Chris and Andrew at UCorp for working with and coordinating with the vendors on the installation.

With much gratitude,

John Gates