Shout-out Wall for Q2 2023

Amazing work getting all the documentation for the SSO project completed.

Congratulations to David and Arsenio for completing a complex CRM integration for University Advancement. This integration was far and beyond one of the most complex ITS has had to deal with and David and Arsenio spent almost an entire year on this successful project.

Congratulations to Ivan and Ramon for developing the first PeopleSoft Campus Solutions Outbound EDI process. This is a great accomplishment, that is now under review by the Chancellor's Office for possible baseline adoption throughout all 23 campuses.

Elizabeth was thrown in the fire, providing production support and providing important analysis and development support for project, but I want to recognize that she did while cross-training her replacement at CPaGE. Thank you Elizabeth!

Ivan has been doing an excellent job supporting the ERP/BI team. Ivan has been instrumental in supporting me with communications. He assisted me in messaging all staff when we encountered issues with BBC. Thank you, Ivan, for all the help and guidance you have provided me with regarding ITS comms. You rock! 

For numerous and significant contributions to the Azure SSO project

I want to acknowledge Andrea Gerlach for her help with the SF State Login Change project in the last quarter. Andrea prepared and submitted several pre-cutover and post-cutover communications on schedule for this campus-wide project including emails to all faculty, all staff, and all students, IT Announce and key stakeholders and promoted the project on CampusMemo and Twitter. She was also one of the pilot testers and actively participated in core project team meetings including lessons learned where she shared valuable feedback that could help with future projects. Thank you, Andrea, for all your help!

Although Spoo has only been here for three months, she has already proven to be a very hard working, professional and thorough Technical Project Manager. She hosted Project Intake and Project Dashboard meetings, prepared ITS Bi-Weekly and Quarterly Reports and participated on the TPM search committee. She initiated and planned two campus-wide projects - Campus Migration to Cloud Storage Project and SSO Integrations Migration to Azure Project and served as a backup PM when needed. Spoo is a great team player, collaborating effectively with ITS staff, as well as colleagues in and out of ITS. She participated in several voluntary team events like, the Staff Council Big Bus Tour + Spark Social, Staff Appreciation Breakfast, frequently played tennis with fellow ITS colleagues and volunteered to serve on the ITS Staff Advisory Group. We are so grateful to have Spoo on our team!

Chase went above and beyond to help the residents when one of the high-rises on Buckingham Way was experiencing wiring faults for over a year, creating network connectivity issues for over 40 residents. After repeated site visits and walkthroughs with Comcast, we were finally able to schedule their construction and repair team. Chase helped coordinate with the building residents and facilitate the repair teams to finally restore proper services to the affected residents.

Alan went above and beyond to help the residents when one of the high-rises on Buckingham Way was experiencing wiring faults for over a year, creating network connectivity issues for over 40 residents. After repeated site visits and walkthroughs with Comcast, we were finally able to schedule their construction and repair team. Alan helped coordinate with the building residents and facilitate the repair teams to finally restore proper services to the affected residents.

Ryan went above and beyond to help the residents when one of the high-rises on Buckingham Way was experiencing wiring faults for over a year, creating network connectivity issues for over 40 residents. After repeated site visits and walkthroughs with Comcast, we were finally able to schedule their construction and repair team. Ryan helped coordinate with the building residents and facilitate the repair teams to finally restore proper services to the affected residents.

Accounts Payable say a big thank you to Arsenio Herrera! We appreciate all his contributions that have helped us when we had issues with CFS. He has excellent knowledge in CFS, dependable and someone we can always count on. Thank you!

Qun's ability to think outside the box to get solutions in place via scripting or alternatives is super valuable and an excellent time saver for many projects.

Shout out to Hal who has been a great help in helping me dismantle the old NEC, Octel systems.

Thank you Sal

Shout out to Elsie who has been a great help to me in e-waste the old NEC, Octel systems and working with facilities arrange to have recycling bins to be deliver. With Her help made it lot easier.

Thank you, Sal

Arsenio G Herrera goes above and beyond to make sure he is able to assist Accounting Office with any CFS issues we have. He is very responsive via email and on teams we can always count on Arsenio G Herrera to come to the rescue, and we really appreciate his help, prompt responses, and quick action if we need to involve CO he does it very quickly. THANK YOU, ARSENIO,

Arsenio Herrera has always been great in responsive to CFS issues. It was a great help for the Procurement team to know the "Hold From Further Processing" function didn't work after initialing a test with A/P. Non-Production Testing with A/P

Arsenio is always a pleasure to work with with his friendly interaction and unwavering offer to help whenever he can. He is always responsive and continues to follow up with any issues that arise until resolution.

James is a master trouble-shooter, architect, and all around great technical resource. In recent months, whenever there's been an issue impacting web & mobile services, James has figured out the issue within minutes of being engaged. He is reliable, fast, and accurate. He collaborates well with other technical staff and has a thorough understanding of potential risks and outcomes from different architectural choices. 

While James is rarely the most visible person on any project, his impact on the overall outcome is significant. This Shout Out is to recognize and appreciate James' consistently great contribution to the Web & Mobile Application team projects. 

Gilbert has taken over as the primary support contact for OnBase. He is well organized and follows up with customers until resolution. He is methodical with OnBase daily maintenance to keep the system running smoothly while monitoring logs to identify issues before the general campus notice them.

Qun has been instrumental in upgrading Exchange servers to version 2019 and with reconfiguring al Windows servers to point to new DNS servers. These are major tasks and he has done an excellent job with them.