ITS Archived Alerts
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, January 13, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The issue affecting Box.com, causing users to be unable to access their files, has been resolved.
What Can You Expect
Box.com services are now working as expected. Users should have no issues using Box as usual.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, December 16, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Our cloud storage provider, Box.com, is experiencing an issue impacting all Box Services. Users attempting to use Box may see errors and timeouts, but for the most part, services will be completely inaccessible.
What Can You Expect
You may experience Box.com issues until this issue is resolved. ITS will provide you with updates as we acquire them.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Beginning Friday, December 8, 2023, ITS will apply a critical Oracle patch and O/S update to the IRDMPRD database. These critical security updates ensure our data remains protected. The maintenance will run until Saturday, December 9, 2023, at 5:00 p.m. During the patch, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle IRDMPRD will ensure our databases are secure.
What Can You Expect
The following applications and services will not be available during upgrading:
- Budget AO - Executive Dashboard (Tableau Cloud)
- Division of Student Life (DSL) GatorX DataMart
- Metro College Data Feed to SalesForce Cloud
- Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
- University Advancement CRM DataMart (BlackBaud Cloud)
- WebFocus reporting services - Dept of IR
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview:
Starting on Friday, December 8 at 7 p.m., ITS will be conducting an Avaya Workplace Server maintenance. This maintenance will run through Saturday, December 9, at 12 a.m. During this time, users may be unable to log in to Avaya Workplace or experience an interruption in services. All maintenance will occur during non-business hours for minimal disruption.
Benefit: Avaya Workplace will have the ability to support the Automatic Call Distribution(ACD) features and migrate SSO to MS Azure.
What Can You Expect
All Avaya Workplace users may not be able to log in during the maintenance window or may experience intermittent service interruptions.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
To improve SF State’s IT security posture in compliance with CSU policy, Information Technology Services (ITS) will implement a Host Information Profile (HIP) check for all workstations connecting to OnBase beginning tonight, December 6, 2023, at 6 p.m. This change will provide an additional layer of protection and require all users connecting to OnBase to use an SF State-owned and managed device that utilizes an appropriate campus endpoint management system.
If an OnBase user experiences difficulty logging into OnBase, please ensure they use an SF State-provided laptop or desktop. Personal workstations, tablets, and phones can no longer access OnBase services. Further, AT or ITS must manage the SF State workstation accessing OnBase and ensure regular security updates are installed. Nearly all SF State workstations already meet this requirement.
What Can You Expect
As we advance, only those workstations owned and managed by SF State can connect to OnBase services and must meet the High-Risk Workstation criteria.
You can access the Workstation Management Policy at the following link:
https://qaservices.sfsu.edu/workstation-management
If you have been connecting with a non-compliant workstation, an endpoint support expert will contact you to develop a remediation plan.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Thursday, November 9, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit: This update expands the MCS fields in report one and reports two staging tables from four to five positions to accommodate $10,000 or more in award funding.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CEL Quick Admit
- Gator Scheduler
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Friday, November 17, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit: This update creates the FTB Flat File (CSUSF012.sqr) and revises the FTB Flat File (CSUSF013.sqr) process with a new record layout per FTB requirements.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CEL Quick Admit
- Gator Scheduler
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Beginning Friday, October 27, 2023, ITS will perform an Oracle 19C Database upgrade that will apply to the FWPRD database. The upgrade will ensure our data remains protected. The maintenance window will run from Friday, November 3, at 5:00 p.m. until Sunday, November 5, 2023, at 5:00 p.m.
There will be a brief interruption to all services that connect to Oracle databases during the upgrade timeframe.
Benefit: Upgrading the Oracle PROD environment will ensure we can meet the compliance standard by the CSU Chancellor’s Office.
What Can You Expect
The following applications and services will not be available during upgrading:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.