ITS Archived Alerts
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, May 18, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will upgrade the OnBase Production Oracle Database at 5 p.m. Friday, May 17, and conclude the upgrade and testing/verification by 5 p.m. Sunday, May 19, 2024.
Benefit: Increased security, support, and preparation for future OnBase upgrades.
What Can You Expect
OnBase will be unavailable during the upgrade. At 5 p.m. Friday, any active users will be disconnected. OnBase will be back up and working by 5 p.m. Sunday, May 19.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtown maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. This downtime will occur on Monday, May 13, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a patch.
Benefit: This patch will resolve a Financial Aid issue from April 26's maintenance patch.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Avaya Workplace will conduct a maintenance window on Monday, April 29, from 7 – 10 p.m. to collect the finest logs from the AADS servers.
What Can You Expect
This maintenance window may impact some Avaya Workplace softphone users. During the log collection, users will not be able to log in to the Avaya Workplace softphone app. All users who were already logged in prior to the maintenance window will not be affected and can process and receive calls normally. There will be no impact on desk phone users or voicemail.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, May 4, ITS will upgrade the wireless controller to resolve known vulnerabilities per the vendor's recommendation.
Benefit
The upgrade will reduce security vulnerabilities on the Campus Wireless Network.
What Can You Expect
Campus Wi-Fi service will be down during the maintenance window between 5 am and 7 am on Saturday, May 4, 2024.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, May 4, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, May 3, 2024, ITS will update the certificate on the Wi-Fi client authentication system.
Benefit: The current certificate utilized on the Wi-Fi authentication system will expire soon, and not replacing it may cause an interruption of service.
What Can You Expect
Wi-Fi clients may receive a new certificate notification message. Before the Wi-Fi connection is established, users must accept the new certificate when prompted.
Support
If you experience issues or need assistance, please get in touch with the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Avaya Workplace will conduct a maintenance window on Monday, April 29, from 7 – 10 p.m. to collect the finest logs from the AADS servers.
What Can You Expect
This maintenance window may impact some Avaya Workplace softphone users. During the log collection, users will not be able to log in to the Avaya Workplace softphone app. All users who were already logged in prior to the maintenance window will not be affected and can process and receive calls normally. There will be no impact on desk phone users or voicemail.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a crucial downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2). This downtime will occur on Friday, April 26th, from 8:00 p.m. to midnight. The Chancellor's Office will be working diligently to apply a maintenance pack upgrade.
Benefit: This upgrade will bring about a host of bug fixes found in Financial Aid Regs 2 packet.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS is renewing the security certificate for our Domain Controllers which serve the LDAP/LDAPS connections. This change will impact system services that connect to Active Directory via LDAPS. The end users or clients should NOT experience any issues directly with their connectivity to SFSU resources. We have coordinated with the service owners on this change.
Benefit
Secure connection to domain controllers in ad.sfsu.edu requires a certificate. A certificate enables encrypted communication between applications and domain controllers.
What Can You Expect
End users or clients should not experience issues with their connectivity to SFSU resources.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.