ITS Archived Alerts
Overview
The SF State Web Application server (webapps.sfsu.edu) will undergo scheduled maintenance on Thursday, April 14, 2023, from 10 p.m. - 10:20 p.m.
What Can You Expect
During this maintenance window, users will not be able to access webapps.sfsu.edu.
This update may impact the following services:
2FA Bypass Code Request
Academic Senate Voting
CEL Shopping Cart
Class Schedule
Email Account Services
Grade Exceptions
Password Reset
People Directory Search
Pre-Requisite Roster / Permission Number
Security Questions Update
Security Groups Management
SF State ID lookup
Short Term Loan
University Calendar
SF State Gateway features - Announcements, Class Schedule, Holds, To Do List, Financial Info, and Admission Status.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, Apr 14th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This maintenance will apply a modification to the New Cal Grant to estimate awards for first-time freshmen.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, April 7th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This patch includes the 2023-24 Cal State Apply mid-cycle updates, such as items related to residency logic, Golden 4 for test scores, and Educational Opportunity Pathway (EOP) recommendation data.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS is renewing the security certificate for our domain controllers, which serve the LDAP/LDAPS connections, on Thursday, March 30, 2023, from 8 p.m. – midnight. This change will impact system services that connect to Active Directory via LDAPS. End users or clients should not experience issues with their connectivity to SFSU resources. ITS has coordinated with the service owners on this change.
Benefit:
This change will ensure a secure connection to domain controllers in ad.sfsu.edu. Replacing this certificate enables encrypted communication between applications and domain controllers.
What Can You Expect
It is unlikely that this change could impact any applications that connect to domain controllers in the ad.sfsu.edu domain, such as secure LDAP. The applications require manually importing a new certificate. End users or clients should not experience issues with their connectivity to SFSU resources. Please let us know if you have any feedback or concerns.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The CSU internet service provider CENIC will update the configuration on one of the edge routers on March 27, 2023, between 8 p.m. – 10 p.m. CENIC is SF State’s primary internet connection. The connection will switch to a secure backup connection during this time. There is no outage expected to impact end users.
Benefit:
This configuration update will ensure a better quality of service on the CENIC edge router.
What Can You Expect
End users should not experience outages during maintenance, as the SF State internet connection will run on a backup link.
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS has resolved all known issues impacting Wi-Fi on campus.
What Can You Expect
The Wi-Fi network should be working as normal.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS is aware that some users may be unable to connect to the campus Wi-Fi network. ITS is investigating the root cause and proactively opened a support case with the vendor Aruba Networks.
What Can You Expect
The Wi-Fi network might be inaccessible for some users at this time. Users unable to connect to WiFi are advised temporarily to use a wired connection. We are sorry for any inconvenience this issue may cause. We will update you as soon as possible once we have more details.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, March 24, 2023, from 8 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This patch update includes fixes to Financial Aid’s 2023-24 ISIR-Expected Family Contribution (EFC) federal methodology.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, March 18, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, March 10, 2023, from 8 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This patch includes a bug fix around the processing of 2022-23 Middle-Class Scholarships and ensures former students can access their Unofficial Transcripts via the Student Center.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.