ITS Archived Alerts
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, November 15, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
ITS will be deploying updated ServiceNow email notification templates for Incident and Task tickets. This update focuses on improving the overall layout and readability of email notifications sent from ServiceNow.
Notifications impacted include:
- Ticket Opened
- Comment Added
- Completed / Resolved
These updates will not change how notifications are triggered or who receives them—only the formatting and presentation of the messages.
Benefit
The updated templates improve the clarity, consistency, and readability of ServiceNow notifications, making it easier for users to quickly understand ticket updates and next steps.
What to Expect
No disruption to ServiceNow functionality is expected. The standard ITS Service Desk signature has been removed to give agents flexibility to include their own closing in ticket communications.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, October 18, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
On Saturday, October 4, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.
Benefit
These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.
What Can You Expect
During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) is updating the consent settings for enterprise applications at SFSU on Friday, September 19, 2025, from 3 to 3:30 p.m. This change is part of ongoing efforts to enhance security and improve control over access to university resources.
What to Expect
This update will only affect new consent requests. It will not impact any existing user consents. The change is designed to improve security and limit unnecessary access to enterprise resources.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Friday, September 19, 2025, from 8 a.m. to 9 a.m. The OneCard system and Transact will be unavailable during this maintenance window.
Benefit
This upgrade will enhance both the security and reliability of the OneCard and Transact systems.
What to Expect
The SFSU OneCard system and its integrated services will be unavailable during the maintenance window.
Impacted Integrated Systems:
• Campus Meal Plans
• eAccounts
• Fill Stations
• Follett Bookstore System
• Innosoft Fusion
• Micros Systems (Cash Registers)
• OneCard Clipper Integration
• Online Photo Submission
• Pinnacle Door Control updates (doors will still function, but no changes can be made to the system)
• Sequoia Systems (Cash Registers)
• Sodexo updates
• StarRez updates
• Transact Mobile Ordering
• TruCredential (for ID Card creation)
• Uniprint
• Verifone V200c POS Devices
• Xerox Machines
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, September 16, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the FPPRD and FWPRD databases beginning Friday, September 12, at 5 p.m., through Sunday, September 14, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.
Benefits
This upgrade of the FPPRD and FWPRD databases strengthens security and ensures protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term Loan
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD databases from Friday, September 12, at 5 p.m., through Saturday, September 13, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.
Benefits
Upgrading the PROD and OBPRD databases will strengthen security and ensure continued protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Data refresh for HR_INTERFACE object
• Data refresh for OneCard
• Data refresh for some OnBase MVs
• Directory Search
• Email Account Services
• Grade Exceptions
• MV refresh for Academic Technology
• MV refresh for Follett Bookstore
• MV refresh for usage of Web Team such as those CR objects
• OnBase application
• Password Change / Reset
• Pre-Requisite Roster
• SF State ID lookup
• Short Term Loan
• University Calendar
• Zeus Test
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
The Chancellor's Office (CO) has scheduled a maintenance downtime window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 12 from 8:00 p.m. to midnight, while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This maintenance will apply updates to the 2024-25 FISAP and Federal Work-Study programs.
What to Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- CPaGE Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.