ITS Archived Alerts
Overview
Information Technology Services (ITS) is updating the consent settings for enterprise applications at SFSU on Friday, September 19, 2025, from 3 to 3:30 p.m. This change is part of ongoing efforts to enhance security and improve control over access to university resources.
What to Expect
This update will only affect new consent requests. It will not impact any existing user consents. The change is designed to improve security and limit unnecessary access to enterprise resources.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Friday, September 19, 2025, from 8 a.m. to 9 a.m. The OneCard system and Transact will be unavailable during this maintenance window.
Benefit
This upgrade will enhance both the security and reliability of the OneCard and Transact systems.
What to Expect
The SFSU OneCard system and its integrated services will be unavailable during the maintenance window.
Impacted Integrated Systems:
• Campus Meal Plans
• eAccounts
• Fill Stations
• Follett Bookstore System
• Innosoft Fusion
• Micros Systems (Cash Registers)
• OneCard Clipper Integration
• Online Photo Submission
• Pinnacle Door Control updates (doors will still function, but no changes can be made to the system)
• Sequoia Systems (Cash Registers)
• Sodexo updates
• StarRez updates
• Transact Mobile Ordering
• TruCredential (for ID Card creation)
• Uniprint
• Verifone V200c POS Devices
• Xerox Machines
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, September 16, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the FPPRD and FWPRD databases beginning Friday, September 12, at 5 p.m., through Sunday, September 14, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.
Benefits
This upgrade of the FPPRD and FWPRD databases strengthens security and ensures protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term Loan
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD databases from Friday, September 12, at 5 p.m., through Saturday, September 13, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.
Benefits
Upgrading the PROD and OBPRD databases will strengthen security and ensure continued protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Data refresh for HR_INTERFACE object
• Data refresh for OneCard
• Data refresh for some OnBase MVs
• Directory Search
• Email Account Services
• Grade Exceptions
• MV refresh for Academic Technology
• MV refresh for Follett Bookstore
• MV refresh for usage of Web Team such as those CR objects
• OnBase application
• Password Change / Reset
• Pre-Requisite Roster
• SF State ID lookup
• Short Term Loan
• University Calendar
• Zeus Test
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
The Chancellor's Office (CO) has scheduled a maintenance downtime window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 12 from 8:00 p.m. to midnight, while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This maintenance will apply updates to the 2024-25 FISAP and Federal Work-Study programs.
What to Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- CPaGE Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will update authentication method settings in Microsoft Entra to align with upcoming changes from Microsoft. Specifically, configurations for SMS and voice call authentication will be modified on Monday, September 8, from 9:00 a.m. to 9:30 a.m.
What to Expect
There will be no visible impact to users during or after the update.
This change is required as Microsoft is retiring legacy protocols for authentication next month. Implementing this update ensures continued compatibility and security with Microsoft’s current standards.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will upgrade Palo Alto Networks’ GlobalProtect VPN software to the latest version (6.2.8) on Monday, September 8, 2025, from 6:30 p.m. until 9 p.m.
Benefit
This maintenance will ensure our campus remains secure by improving GlobalProtect security features.
What Can You Expect
After the upgrade, users connecting to GlobalProtect will be prompted to download and upgrade to the latest version of GlobalProtect software.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call (415) 338-1420.
Overview
On Saturday, September 6, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.
Benefit
These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.
What Can You Expect
During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) has successfully completed network repairs following the outages caused by scheduled power work over the weekend. Network services have now been fully restored in all impacted areas, including the 2nd floor of the Fine Arts building.
What to Expect
- Hardwired and wireless internet services are fully operational across campus.
- VoIP phone functionality has also been restored in all previously affected areas.
- ITS will continue to monitor network performance to ensure continued stability.
We appreciate the campus community’s patience and understanding during the restoration process.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.