ITS Archived Alerts
Overview
The ITS Service Desk will relocate to a temporary space in the library effective Friday, July 19. During this transition period, we will temporarily suspend in-person appointments and conduct all appointments virtually and by phone. We hope to have the ITS Service Desk fully operational in the library by the end of next week. This change is necessary to ensure a smooth relocation process and to minimize disruptions to our services so that we can serve our customers best. In the meantime, should you require support, please continue to contact us at service@sfsu.edu or 415-338-1420, and one of our dedicated staff will be happy to assist you.
What Can You Expect
We will notify our customers when we are up and running in our new location. As soon as the service desk relocation is complete, we will resume our regular in-person appointment scheduling.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. Thank you for your understanding and cooperation during this transition.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, July 13, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtown maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. This downtime will occur on Friday, July 12, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This updated patch includes the following items:
- 2024-2025 Cal Grant Phase 2 Retrofits
- Update to Cal Grant Input Detail Document specifications for the 24/25 academic year
- Retrofitted PLUS Loan mod in response to the removal of CS permission to PS_EMPLOYEES to verify if a parent borrower is a past or present employee.
What Can You Expect
During the maintenance window, Campus Solutions (CS) will be temporarily unavailable. Other impacted applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you encounter any issues or require assistance, please do not hesitate to contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. We are here to support you.
Overview
On Saturday, July 6, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtown maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. This downtime will occur on Friday, June 21, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Please note that the original maintenance pack upgrade, which was scheduled for this Friday, June 14, will now take place next Friday, June 21, and encompass the following modifications.
Benefit:
This updated patch includes the following items:
- Modifications to 2024-25 Financial Aid Cal ISIRs, including changes to the record length, additional field, and valid content.
- Updates to the 2024/2025 Financial Aid Awarding process, which has enhancements to the 2024/2025 ISIR comment code and customization of view used to display ISIR reject codes on the Financial Aid Status Page.
- Pell Grant Awarding Fixes
- Cal Grant Updates include file layout, import, and load process updates.
What Can You Expect
During the maintenance window, the PeopleSoft platform campus Solutions (CS) will be temporarily unavailable. This will impact several applications, including:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you encounter any issues or require assistance, please do not hesitate to contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. We are here to support you.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, June 15, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Avaya Workplace will conduct a maintenance window on Monday, June 10, from 7 – 10 p.m. to collect the finest logs from the AADS servers.
What Can You Expect
This maintenance window may impact some Avaya Workplace softphone users. During the log collection, users will not be able to log in to the Avaya Workplace softphone app. All users who were already logged in prior to the maintenance window will not be affected and can process and receive calls normally. There will be no impact on desk phone users or voicemail.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, June 7, 2024, ITS will apply a critical Oracle patch to the PROD database. These critical security updates ensure our data remains protected. The maintenance will run from Friday, June 7, 5 p.m. through Saturday, June 8, 2024, at 5:00 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle PROD will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Data refresh for HR_INTERFACE object
• Data refresh for OneCard
• Data refresh for some OnBase MVs
• Directory Search
• Email Account Services
• Grade Exceptions
• MV refresh for Academic Technology
• MV refresh for Follett Bookstore
• MV refresh for usage of Web Team, such as those CR objects
• Password Change / Reset
• Pre-Requisite Roster
• SF State ID lookup
• Short Term Loan
• University Calendar
• Zeus Test
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office (CO) has scheduled a downtime maintenance window for both campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0). The downtime will occur today, Friday, June 7, from 8 p.m. until midnight while the CO works to apply a maintenance pack upgrade.
Benefit:
- 2024-25 Cal State Apply updates, including processing unknown gender and ethnicity description in the application posting cycle.
- Updates to the multiple SQL views used for CSU Fully Online in an effort to enhance performance issues.
- The International Organization for Standardization (ISO) has updated its State Codes, which include Indonesia, Korea, and the Philippines.
What Can You Expect
Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CEL Quick Admit
- E-Trac
- Gator Scheduler
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, June 1, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.