ITS Archived Alerts

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, October 12, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

Campus Solutions (9.2) and Human Resources (9.0) will upgrade their PeopleTools application software from 8.59 to 8.60 as mandated by the Chancellor's Office. The upgrade to our production environments will begin Friday, October 11th, at 6 p.m. and run through Saturday, October 12th, at 5 p.m.

 

Benefit: 

Upgrading from PeopleTools 8.59 to 8.60 will apply security fixes, ensure the campus stays current with PeopleTools advancements, and enhance the overall application performance. The new updates will include enhanced data security, notification enhancements, a change to the search engine, and user interface updates.

 

What Can You Expect

Any application that accesses PeopleSoft Campus Solutions and Human Resources directly will not be functional for the duration of the upgrade window. 

 

Applications include:

•  Accept Admissions Offer

E-Trac

•  SF State Mobile App features such as Class Schedule, Financial Aid, etc.

•  Web Applications such as Class Search, CPaGE Shopping Cart, Password Change / Reset, Faculty Grade Exceptions, etc.

 

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 


Overview

ITS will upgrade Shibboleth (IdP) from 4.0.1 to 5.1.2 on Friday, October 11, 2024. 

 

Benefit: This upgrade will improve security, performance, and long-term sustainability. 

 

What Can You Expect

After the upgrade, some users logging into SF State services through Single Sign-On (SSO), may need to reenter their credentials.  

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

On Saturday, October 5, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

 

Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 


Overview

Starting on October 1, 2024, ITS will implement a new security measure to enhance the protection of SF State accounts. Introducing Duo Verified Push for Mobile App.

 

What to Expect

When logging in with SF State credentials, if you use Duo Mobile Apps with Duo Push for verification purposes, you will receive a Duo Verified Push notification containing a series of numbers. You must enter the numbers from the Duo prompt into the device you are logging into to sign in successfully. This change helps enhance the security of your SF State account by making it more difficult for a malicious actor to steal your credentials. For more information, please check out our news article.

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

On Thursday, September 26th, from 8 to 8:15 p.m., ITS will perform system maintenance on OnBase.

 

Benefit: This maintenance is necessary to ensure optimal operations and enhanced security in OnBase.

 

What Can You Expect

During the maintenance window, anyone actively using OnBase may be disconnected and need to reconnect.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

On Friday, September 20th through Sunday, September 22nd, ITS will apply updates to the FABS-DBW operating system.

 

Benefit: The latest Windows operating system (OS) features address vulnerabilities and errors in Windows and associated software. The newer OS will be up to date with security and critical updates, reducing the risk of exploitation by malware or hackers.

 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while the FABS-DBW OS is redeployed and rebooted to the new host. 

 

The following applications and services will not be available during patching:

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

ITS will apply a critical Oracle patch to the PROD database beginning on Friday, September 20, 2024, at 5 p.m. through Saturday, September 21, 2024, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Data refresh for HR_INTERFACE object
  • Data refresh for OneCard
  • Data refresh for some OnBase MVs
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • MV refresh for Academic Technology
  • MV refresh for Follett Bookstore
  • MV refresh for usage of Web Team, such as those CR objects
  • Password Change / Reset
  • Pre-Requisite Roster
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 


Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, September 14, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

ITS will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases. These critical security updates ensure our data remains protected. The maintenance will run from Friday, September 13, at 5 p.m. through Saturday, September 14, at 5 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

 

• Budget AO - Executive Dashboard (Tableau Cloud)

• Division of Student Life (DSL) GatorX DataMart

• Metro College Data Feed to SalesForce Cloud

• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud

• The Oracle Identity Manager (OIM) Provisioning System

• University Advancement CRM DataMart (BlackBaud Cloud)

• WebFocus Reporting Services - Dept of IR

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.