ITS Archived Alerts

After June 15, 2022, the Internet Explorer desktop application will be out of support and disabled, automatically by Microsoft, redirecting users to Microsoft Edge.

What You Can Expect

Starting June 15, 2022, Microsoft will gradually transition users from the unsupported IE11 desktop app to Microsoft Edge. The IE11 desktop app will be progressively redirected to Microsoft Edge over several months. The IE11 desktop app will be permanently disabled as part of a future Windows Cumulative Update.

If your department uses web applications that require Internet Explorer, you should contact the application provider to ensure that it’s compatible with Edge or another web browser.

Some applications may work in Edge’s IE Compatibility Mode as a temporary solution until the web application can be properly updated.

Support

If you experience issues or need assistance, please contact your local IT support or the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

The Chancellor’s office has scheduled a downtime maintenance window for a HEERF online application enhancement in the Campus Solutions (CS) production environment (CSFPRD). The downtime will occur on Friday, June 17, 2022, from 8 p.m. to midnight while the Chancellor's Office performs the upgrade.

What Can You Expect

The Campus Solutions production environment (CSFPRD) will be unavailable during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, June 18, 2022, 6 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

ITS will upgrade OnBase 18 to OnBase EP3 on Monday, June 20, 2022, from 8 p.m.-9 p.m. This update includes Web access, Unity client access, and Thick client (scanning station) access. This will standardize our OnBase client versions, enable future improvements to OnBase, and optimize OnBase support for the entire campus and address outstanding Security Issues.

What Can You Expect

OnBase 18 Unity Client - ACTION REQUIRED

Any user still using an OnBase 18 Unity client on June 21, 2022, or thereafter must contact their IT Service Provider for the OnBase EP3 Unity Client. The OnBase EP3 Unity Client will be available to ITS-managed computers in the Windows Software Center prior to the cutover.

OnBase 18 Thick Client (Scanning Workstations)

The ITS Service Desk (or your IT Service Provider) will remotely work with users on unmanaged scanning workstations and upgrade the OnBase Thick Client on or around the cutover date (though the OnBase 18 Thick Client should still work after the cutover for a time). The upgrade will also be made available to ITS-managed computers in the Windows Software Center prior to the cutover.

OnBase 18 Web Client

The same shortcut URL (https://onbase.sfsu.edu) will now be the OnBase EP3 Web client. Anyone with a bookmark to the current URLs of https://ob18-web01.ad.sfsu.edu or https://ob18-web02.ad.sfsu.edu should update their bookmarks.

If you are already using the OnBase EP3 client, access to the Production environment will not be impacted.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

ITS will upgrade the network switch in the Creative Arts building on Tuesday, June 26, 2022, from 7 a.m.-8 a.m. This will provide a faster network connection to the building.

What Can You Expect

All network connections (Wired and Wireless connections and VoIP phones) will be briefly unavailable in the Creative Arts building during the upgrade.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, June 3, 2022, from 8 p.m. to midnight while the Chancellor's Office works to apply the maintenance pack upgrade.

Benefits include:

  • 2022-2023 aid year Common Origination and Disbursement (COD) update

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

IT will perform a scheduled maintenance on the campus DNS (Domain Name Server) NS3.sfsu.edu on Friday, June 3, 2022, from 10 p.m.-10:15 p.m. The purpose of this maintenance is to upgrade the DNS software to the latest version, which will improve security.

What Can You Expect

During the maintenance window, internet connectivity for some users on the campus network may experience intermittent failures.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

ITS will recable the fifth floor of SF State’s Downtown Campus at 160 Spear Street on Saturday, May 21, 2022, from 8:00 a.m.-noon. During the maintenance window, there will be no internet access on the 5th floor. The 12th floor will not be affected.

What Can You Expect

Networked devices (e.g., Wi-Fi, phones, computers, etc.) on the 5th floor of 160 Spear Street will be without internet access for up to 4 hours during the maintenance window. Once the maintenance activities are completed, internet access will be available, and all network services will return to normal.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

To improve user experience across multiple cloud services and better position the campus for future improvements, ITS will introduce a new login name format in the form of SF-State-9-digit-ID @ sfsu.edu. This will enable users to maintain consistency across all system logins and will simplify account provisioning. Starting Saturday, May 28, 2022, at 3 p.m., ITS will migrate all SF State user accounts from username @ sfsu.edu to SF-State-9-digit-ID @ sfsu.edu. This update will be made in campus Active Directory (AD). We anticipate this will take approximately 72 hours to complete.

What Can You Expect

Please note that email addresses will NOT change. During this update you can use all services with no disruption.

COMPUTER LOGIN:

Use your SF-State-9-digit-ID @ sfsu.edu for SF State owned computers.

ALL OTHER SERVICES:

Your email address or SF-State-9-digit-ID can be used, but we recommend using your SF-State-9-digit-ID @ sfsu.edu as all services will eventually use that exclusively.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, May 20, 2022 from 8 p.m. to midnight while the Chancellor's Office works to apply the maintenance pack upgrade.

Benefits include:

  • Revised Payscale file extraction
  • Update to CSU Fully Online 
  • Updates to CSU Bio Demo

What Can You Expect

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • E-Trac
  • Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.