ITS Archived Alerts
Overview
On Saturday, May 3, from 4 to 6 p.m., Information Technology Services (ITS) will apply monthly security and critical OS updates on the Linux servers.
Benefit
These updates address security vulnerabilities and enhance the stability of services.
What Can You Expect
During the maintenance window, users may experience a brief service disruption while the system reboots. Each service will be unavailable for approximately ten minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office (CO) has scheduled a maintenance window for the Common Financial Systems (CFS) 9.2 PeopleSoft platform. The system will be unavailable from Friday, April 25, 2025, at 5:00 p.m. until Monday, April 28, 2025, at 9:00 a.m. to allow for the implementation of the maintenance pack.
Benefit
The CFS MP6 upgrade brings up the PeopleSoft Finance system to the current Oracle patch level as part of the application operation and maintenance lifecycle, correcting bugs and enhancing tools and features.
What to Expect
CFS will be unavailable during the maintenance window. Scheduled jobs during this maintenance window may also be impacted.
The following applications will be affected:
• Balance Sheet Income Statement for Auxiliary
• Cash Offset for GL
• CSU Accounting Line for GL
• Independent Contractor for Auxiliary
• Prorate
• Registration Appeal
• Scheduled Jobs for Cashnet
• Short-term loan
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will perform maintenance on the campus WiFi network to install a new authentication certificate on April 25, 2025, from 10 p.m. to midnight. This certificate will replace the current certificate, which is set to expire, ensuring our network remains secure.
What to Expect
Users may be prompted with a “New Certificate” warning. If prompted, users will need to accept the new certificate to successfully connect to the WiFi network.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
The Chancellor's Office (CO) has scheduled a maintenance window for the Campus Solutions (CS) 9.2 PeopleSoft platform. The system will be unavailable on Friday, April 25, from 8:00 p.m. to midnight to apply a maintenance pack.
Benefit
The CO has provided updated packaging equations and callable SQLs to help campuses estimate Middle-Class Scholarship (MCS) awards.
What to Expect
Campus Solutions (CS) will be unavailable during the maintenance window.
The following applications will be impacted:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will perform scheduled maintenance on the campus network in various buildings to improve network functionality, increase uptime, and enhance overall efficiency.
What to Expect
During the maintenance, each affected building will experience a temporary service interruption affecting both the wired network and Wi-Fi lasting approximately one hour. The work will be carried out in campus buildings as follows:
- Monday, April 14- Student Services & Old Science (6:30 a.m. - 7:30 a.m.)
- Tuesday, April 15- Business & HSS (6:30 a.m. - 7:30 a.m.)
- Wednesday, April 16 - Burk Hall, Ethnic Studies, & Psychology (6:30 a.m. - 7:30 a.m.)
- Thursday, April 17- Student Union (6:30 a.m. - 7:30 a.m.)
- Friday, April 18 - Library (6:30 a.m. - 7:30 a.m.)
Support
If you experience any issues or require assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, April 12, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, April 5, from 4 to 6 p.m., Information Technology Services (ITS) will apply monthly security and critical OS updates on the Linux servers.
Benefit: These updates address security vulnerabilities and enhance the stability of services.
What Can You Expect
During the maintenance window, users may experience a brief service disruption while the system reboots. Each service will be unavailable for approximately ten minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Friday, March 28, 2025,from 9 a.m. to 11 a.m. The OneCard system and Transact will be unavailable during this maintenance window.
Benefit: This upgrade will enhance both the security and reliability of the OneCard system.
What to Expect
The SFSU OneCard system and its integrated services will be unavailable during the maintenance window.
Impacted Integrated Systems:
- Campus Meal Plans
- eAccounts
- Fill Stations
- Flowbird (Parking Lot Kiosk System)
- Follett Bookstore System
- Innosoft Fusion
- Micros Systems (Cash Registers)
- OneCard Clipper Integration
- Online Photo Submission
- Pinnacle Door Control updates (doors will still function, but no changes can be made to the system)
- Sequoia Systems (Cash Registers)
- Sodexo updates
- StarRez updates
- Transact Mobile Ordering
- TruCredential (for ID Card creation)
- Uniprint
- Verifone V200c POS Devices
- Xerox Machines
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the FPPRD and FWPRD databases from Friday, March 21, at 5 p.m. through Sunday, March 23, at 5 p.m. These essential security updates help protect our data and ensure system integrity. During this maintenance window, there will be a brief interruption to all services connected to the Oracle databases.
Benefit: Upgrading the Oracle FPPRD and FWPRD databases will enhance security and provide continued protection for our systems.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD database from Friday, March 21, at 5 p.m. through Saturday, March 22, at 5 p.m. These essential security updates help ensure our data remains protected. During this maintenance window, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle PROD and OBPRD will enhance security and ensure continued protection of our systems.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Data refresh for select OnBase MVs
- Data refresh for HR_INTERFACE object
- Data refresh for OneCard
- Directory Search
- Email Account Services
- Grade Exceptions
- MV refresh for Academic Technology
- MV refresh for Follett Bookstore
- MV refresh for [Web Team (e.g., CR objects)]
- OnBase application
- Password Change / Reset
- Pre-Requisite Roster
- SF State ID Lookup
- Short-Term Loan
- University Calendar
- Zeus Test
Support
If you experience any issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.