ITS Archived Alerts
Overview
Information Technology Services (ITS) has confirmed that the recent issues affecting Box.com have been resolved. Users should now be able to access their accounts and use Box.com features such as file uploads, downloads, and collaboration tools without interruption.
What to Expect
Box.com services have returned to normal functionality. ITS will continue to monitor the platform to ensure stability. If you continue to experience any problems, please reach out to the ITS Service Desk.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) is aware of an issue affecting Box.com. Users may experience difficulty accessing their accounts, uploading or downloading files, or using collaboration features. This appears to be a service disruption originating from Box.com.
What to Expect
Box.com is currently investigating the issue. ITS is actively monitoring the situation and will continue to communicate updates as they become available. In the meantime, users may experience intermittent access or functionality interruptions.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD databases from Friday, June 20, at 5 p.m. through Saturday, June 21, at 5 p.m. These essential security updates help protect our data and ensure system integrity. During this maintenance window, there will be a brief interruption in all services connected to the OnBase databases.
Benefits
Upgrading the PROD and OBPRD databases will enhance security and provide continued protection for our systems.
What to Expect
The following applications and services will be unavailable during the maintenance period:
• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Data refresh for HR_INTERFACE object
• Data refresh for OneCard
• Data refresh for some OnBase MVs
• Directory Search
• Email Account Services
• Grade Exceptions
• MV refresh for Academic Technology
• MV refresh for Follett Bookstore
• MV refresh for usage of web team
• OnBase application
• Password Change / Reset
• Pre-Requisite Roster
• SF State ID Lookup
• Short-Term Loan
• Some features on the SFSU Mobile App
• University Calendar
• Zeus Test
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, June 14, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the FPPRD and FWPRD databases from Friday, June 13, at 5 p.m. through Sunday, June 15, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.
Benefits
Upgrading the FPPRD and FWPRD databases will strengthen security and ensure continued protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
The Chancellor's Office (CO) has scheduled a maintenance window for the Campus Solutions (CS) 9.2 PeopleSoft platform. The system will be unavailable on Tuesday, June 10, 2025, from 8 p.m. to midnight while the CO applies a baseline project
Benefit
During this maintenance, the CO will migrate their latest CSU Fully Online Maintenance project.
What to Expect
Campus Solutions (CS) will be unavailable during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Monday, June 9, 2025,from 9 a.m. to 3 p.m. The OneCard system and Transact will be unavailable during this maintenance window.
Benefit
This upgrade will enhance both the security and reliability of the OneCard and Transact systems.
What to Expect
The SFSU OneCard system and its integrated services will be unavailable during the maintenance window.
Impacted Integrated Systems:
• Campus Meal Plans
• eAccounts
• Fill Stations
• Flowbird (Parking Lot Kiosk System)
• Follett Bookstore System
• Innosoft Fusion
• Micros Systems (Cash Registers)
• OneCard Clipper Integration
• Online Photo Submission
• Pinnacle Door Control updates (doors will still function, but no changes can be made to the system)
• Sequoia Systems (Cash Registers)
• Sodexo updates
• StarRez updates
• Transact Mobile Ordering
• TruCredential (for ID Card creation)
• Uniprint
• Verifone V200c POS Devices
• Xerox Machines
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
On Saturday, June 7, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.
Benefit
These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.
What Can You Expect
During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
The Chancellor's Office (CO) has scheduled a maintenance window for the Campus Solutions (CS) 9.2 PeopleSoft platform. The system will be unavailable on Friday, June 6, 2025, from 8 p.m. to midnight while the CO applies an upgrade.
Benefit
- Includes updated packaging equations and callable SQLs to support campuses in estimating MCS (Middle Class Scholarship) awards for the 2025–26 academic year.
- Resolves an issue in the Cal Grant GPA Non-SSN process, which was incorrectly selecting students without a Federal or Cal ISIR on file for the run control year or the prior year.
What to Expect
Campus Solutions (CS) will be unavailable during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will update the SSL certificate for the PhishMe Report Server on Friday, June 6, 2025.
Benefit
The SSL certificate update ensures the PhishMe Report Server remains secure.
What to Expect
There should be no impact on services during this brief update.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.