ITS Archived Alerts
Overview
All issues affecting Box services have been fully resolved. Users should now be able to access and use Box without any disruptions.
What Can You Expect
All Box features should be operating normally.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
ITS is aware of a service interruption with Box. Multiple Box services are experiencing technical difficulties that may impact your ability to work effectively within the service. We will provide updates as we learn more.
What Can You Expect
Users may be unable to access certain features within Box such as:
- Editing documents in Box.com
- Editing documents in the Box drive
- Downloading/uploading documents to Box.com
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, February 15, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for the campus PeopleSoft platforms, Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, February 14th from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade.
Benefit:
This maintenance will resolve various issues with:
- 9.0 Updates to Flexcash Enrollment Form for Open Enrollment 2025
- Summary of maximum vacation and CTO Credit updated
- Cal Grant GPA due to changes to the 2025-26 Grade Point Average (GPA) file specifications for both the Non-SSN and SSN GPA record layouts
- FAFSA Simplification Updates to Cal Grant First Time Freshman Estimation
- Miscellaneous 2024-25 Middle Class Scholarship (MCS) fixes
- Multiple updates to Meeting Pattern/Class Instructor pages and the Instructor Term Workload page
- Veteran Benefits AB1633 - add functionality to opt in to send directory info to CalVet
- Updates to pages where faculty names were displaying Primary Name only
What Can You Expect
Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- E-Trac
- Gator Scheduler
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will update the campus load balance system, which directs network traffic to services such as OnBase, Shibboleth, Gateway, on-premise email relay, and the Lightweight Directory Access Protocol (LDAP), on Wednesday, February 12, 2025, from 10 p.m. to midnight.
Benefit: This update will ensure increased security and continued supportability.
What Can You Expect
Users may experience brief disruption to services during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
On Saturday, February 8, from 4 to 6 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux updates fix security vulnerabilities and improve the stability of services.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while the system reboots. Each service will be unavailable for approximately ten minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS has resolved the issue that caused a Gateway outage. All services, including HRMS, CFS, and Campus Solutions, are now fully operational.
What Can You Expect
Users should no longer experience issues with:
- Accessing the SFSU Gateway
- Accessing services connected to the Gateway, including HRMS, CFS, and Campus Solutions.
If you continue to encounter any problems, please reach out to us for assistance.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
ITS is investigating an issue that caused a Gateway outage and is actively working to resolve it. ITS will provide status updates as we learn more.
What Can You Expect
During this incident, users will experience issues with:
- Accessing the SFSU Gateway
- Accessing services connected to the Gateway, including HRMS, CFS, and Campus Solutions.
While we work to address this issue, you can use the following links to access:
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, January 18, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, January 18, from 4 to 8 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux updates fix security vulnerabilities and improve the stability of services.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while the system reboots. Each service will be unavailable for approximately ten minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.