ITS Archived Alerts
Overview
Information Technology Services (ITS) will update authentication method settings in Microsoft Entra to align with upcoming changes from Microsoft. Specifically, configurations for SMS and voice call authentication will be modified on Monday, September 8, from 9:00 a.m. to 9:30 a.m.
What to Expect
There will be no visible impact to users during or after the update.
This change is required as Microsoft is retiring legacy protocols for authentication next month. Implementing this update ensures continued compatibility and security with Microsoft’s current standards.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will upgrade Palo Alto Networks’ GlobalProtect VPN software to the latest version (6.2.8) on Monday, September 8, 2025, from 6:30 p.m. until 9 p.m.
Benefit
This maintenance will ensure our campus remains secure by improving GlobalProtect security features.
What Can You Expect
After the upgrade, users connecting to GlobalProtect will be prompted to download and upgrade to the latest version of GlobalProtect software.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call (415) 338-1420.
Overview
On Saturday, September 6, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.
Benefit
These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.
What Can You Expect
During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) has successfully completed network repairs following the outages caused by scheduled power work over the weekend. Network services have now been fully restored in all impacted areas, including the 2nd floor of the Fine Arts building.
What to Expect
- Hardwired and wireless internet services are fully operational across campus.
- VoIP phone functionality has also been restored in all previously affected areas.
- ITS will continue to monitor network performance to ensure continued stability.
We appreciate the campus community’s patience and understanding during the restoration process.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) has restored network connectivity to the 3rd floor of the Humanities and Social Sciences (HSS) building following the outages caused by scheduled power work over the weekend. However, network service is still unavailable on the 2nd floor of the Fine Arts building, and troubleshooting efforts are ongoing.
What to Expect
- Network services (wired, wireless, and VoIP) have been fully restored in the HSS building.
- Network service in the Fine Arts building (2nd floor) remains offline as we continue to diagnose and address the issue.
- ITS will continue troubleshooting this evening and provide an update tomorrow morning with the latest status and expected timeline for full restoration.
We appreciate your continued patience as we work to restore all services.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) is currently addressing network outages affecting parts of campus. The most significant impacts have been reported on the 3rd floor of the Humanities and Social Sciences (HSS) building and the 2nd floor of the Fine Arts building. Other buildings may also be experiencing intermittent network issues, and we are continuing to assess the full scope.
What to Expect
ITS is actively working to identify and resolve all affected areas and restore network connectivity as quickly as possible.
Please note the following impacts in affected areas:
- Hardwired and wireless internet service will be unavailable until the network hardware has been replaced.
- VoIP phones in the listed locations will not function until the network has been restored.
- Full restoration of network services is expected to take approximately 8 hours.
We will provide more information as it becomes available.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, August 16, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases from Friday, August 15, at 5 p.m., through Saturday, August 16, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.
Benefits
Upgrading the OIMPRD and IRDMPRD databases will strengthen security and ensure continued protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
• Budget AO - Executive Dashboard (Tableau Cloud)
• Division of Student Life (DSL) GatorX DataMart
• Metro College Data Feed to Salesforce Cloud
• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoEd Cloud
• The Oracle Identity Manager (OIM) provisioning system
• University Advancement CRM DataMart (Blackbaud Cloud)
• WebFocus Reporting Services – Dept. of IR
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
The university will conduct a scheduled power redundancy test on Saturday, August 16, 2025, from 7:00 a.m. to 3:00 p.m. To protect critical equipment from potential power surges during the test, most campus network switches will be powered down starting at 6:00 p.m. on Friday, August 15.
Internet and network services (wired and wireless) will not be available from Friday, August 15 at 6:00 p.m. until Saturday, August 16 at 3:00 p.m.
The campus data center will remain operational during the maintenance window.
Benefit
This preventive measure helps avoid failure of the power supply units in network switches and ensures the long-term reliability of the university’s network infrastructure.
What to Expect
- No access to campus internet or Wi-Fi during the downtime window
- No access from campus to campus-hosted systems and services (including file shares, printers, and some VoIP phone services)
- Restoration of network services is expected by 3:00 p.m. on Saturday, August 16
The following buildings will have network equipment powered down and will not have network connectivity during the maintenance window:
- Burk Hall
- Business
- Creative Arts
- Fine Arts
- Gym
- Hensill Hall
- Health and Social Sciences
- Humanities
- Marcus Hall / College of Liberal & Creative Arts
- Library (except Room LIB 020C)
- Administration Building (except Data Center ADM 09)
- Science & Engineering Innovation Center
- Psychology and Ethnic Studies
- Mashouf Wellness Center
- Science
- Student Services Building
- Thornton Hall
Please Note: Other campus buildings not listed above may also experience power-related disruptions during the redundancy test.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
The Chancellor's Office (CO) has scheduled a maintenance downtime window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, August 15, from 8:00 p.m. to midnight, during which the CO will apply a maintenance pack upgrade.
Benefits
Enhanced Student Identification:
Project Rebound will be added to the CO’s official reporting files to identify participating students.
Improved Data Privacy:
Social Security Numbers (SSNs) will be removed from APDB files.
Streamlined Data Management:
Introduction of the Job and Position Mass Data Upload tool, allowing campuses to:
- Efficiently update large volumes of job and position data
- Use a validated CSV file
- Reduce manual effort and ensure data consistency
What to Expect
Campus Solutions (CS) and Human Resources (HR) systems will be unavailable during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- E-TRAC
- Gator Scheduler
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.