ITS Archived Alerts
Overview
Over the weekend, Information Technology Services (ITS) will shut down the wired and wireless networks in Hensill Hall due to power systems maintenance and testing.
Benefit
This work will protect network equipment from power surges.
What Can You Expect
The wired and wireless networks in Hensill Hall will be unavailable from Friday, December 5, at 6:30 p.m. through Monday, December 8, at 7 a.m.
Support
If you experience issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
On Saturday, December 6, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on Linux servers.
Benefit
The latest Linux security patches fix vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each service is rebooted. Each service is expected to be unavailable for less than 10 minutes.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD databases from Friday, December 05, at 5 p.m. through Saturday, December 06, at 5 p.m. These essential security updates help protect our data and ensure system integrity. During this maintenance window, there will be a brief interruption in all services connected to the OnBase databases.
Benefits
Upgrading the PROD and OBPRD databases will strengthen security and ensure continued protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- • Academic Senate Voting
- • CEL Shopping Cart
- • Class Schedule
- • Directory Search
- • Email Account Services
- • Grade Exceptions
- • Password Change / Reset
- • Pre-Requisite Roster
- • SF State ID lookup
- • Short Term Loan
- • University Calendar
- • Zeus Test
- • Data refresh for OneCard
- • Data refresh for some OnBase MVs
- • Data refresh for HR_INTERFACE object
- • MV refresh for Academic Technology
- • MV refresh for Follett Bookstore
- • MV refresh for usage of Web Team such as those CR objects
- • OnBase application
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Friday, November 24, 2025,from 8:30 a.m. to 9 a.m. The OneCard system and Transact will be unavailable during this maintenance window.
Benefit
This upgrade will enhance both the security and reliability of the OneCard and Transact systems.
What to Expect
The SFSU OneCard system and its integrated services will be unavailable during the maintenance window.
Impacted Integrated Systems:
- Campus Meal Plans
- eAccounts
- Fill Stations
- Follett Bookstore System
- Innosoft Fusion
- Micros Systems (Cash Registers)
- OneCard Clipper Integration
- Online Photo Submission
- Pinnacle Door Control updates (doors will still function, but no changes can be made to the system)
- Sequoia Systems (Cash Registers)
- Sodexo updates
- StarRez updates
- Transact Mobile Ordering
- TruCredential (for ID Card creation)
- Uniprint
- Verifone V200c POS Devices
- Xerox Machines
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases from Friday, November 21, at 5 p.m., through Saturday, November 22, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.
Benefits
Upgrading the OIMPRD and IRDMPRD databases will strengthen security and ensure continued protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- The Oracle Identity Manager (OIM) Provisioning system
- WebFocus reporting services - Dept of IR
- Metro College Data Feed to Salesforce Cloud
- Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
- Division of Student Life (DSL) GatorX DataMart
- University Advancement CRM DataMart (BlackBaud Cloud)
- Budget AO - Executive Dashboard (Tableau Cloud)
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
TO: IT Announce
SUBJECT: Qualtrics Service Restored Again – November 6, 2025
Overview
Information Technology Services (ITS) has confirmed that the recent issue affecting Qualtrics has been resolved this evening. Users should now be able to access their accounts and use Qualtrics features without interruption.
What Can You Expect
Qualtrics service is operating as expected. ITS will continue to monitor the application and provide updates if any further issues arise.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Jon Sehmer
Director, Service Management
Information Technology Services
Overview
The Chancellor's Office (CO) has scheduled a maintenance downtime window for the campus PeopleSoft platform, Campus Solutions (CS) 9.2. The downtime will occur on Friday, November 7th, from 8:00 p.m. to midnight, while the Chancellor's Office applies a non-baseline patch update.
Benefit
2024-25 updates to Financial Aid Database (FADB)
What to Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- CPaGE Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, November 15, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will apply out-of-band (OoB) Windows security and critical updates to Windows servers on Saturday, November 1, 2025, from 6 p.m. to midnight. An out-of-band (OoB) update is an emergency patch released by Microsoft outside the regular monthly schedule to fix critical issues such as security vulnerabilities or system errors. These updates address known vulnerabilities and improve system stability, helping protect against malware and other security threats.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, November 1, from 4 to 8 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on Linux servers.
Benefit
The latest Linux security patches fix vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each service is rebooted. Each service is expected to be unavailable for less than 15 minutes.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.