ITS Archived Alerts
Overview
The issue that caused service interruptions to all external sources outside the University is resolved. CENIC engineers continue to restore services after performing maintenance last night regarding numerous inquiries that caused slowness in various internet services. They have since rerouted network traffic to improve performance. You can continue viewing CENIC’s status by clicking the link: https://cenic.org/status.
What Can You Expect
Users should be able to access campus computing resources, including the Gateway, ServiceNow, and SF State websites, as usual.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
The issue resulting in service interruptions to all external sources outside the University was traced to a CSU-wide internet backbone failure caused by a failed hardware upgrade by the CSU's internet provider, CENIC (Corporation for Education Network Initiatives in California). The failure caused all Northern California traffic to route through Southern California and overwhelmed network resources for all CSU campuses. You can view CENIC’s status by clicking the following link: https://cenic.org/status.
ITS will continue to monitor the situation and provide updates as we learn more.
What Can You Expect
Users should notice improvements in connectivity to campus computing resources, including the Gateway, ServiceNow, and SF State websites.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
ITS is aware of issues resulting in service interruptions to all external sources outside the University. The ITS teams are currently working to diagnose and resolve the issue. Currently, you may need help accessing Single Sign-On (SSO) related services. This may also impact additional systems like SF State websites, ServiceNow, or Metabim.
ITS will provide regular updates as we learn more.
What Can You Expect
Users may experience slow connection or be unable to access any services that utilize Single Sign-On (SSO).
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Beginning Monday, December 16, 2024, at 6 p.m., ITS will apply a required Oracle Database Operating System Server Upgrade to the OBPRD database. This critical upgrade ensures SF State's data remains protected. This maintenance will run until Tuesday, December 17, 2024, at 1:00 a.m. There will be an interruption to all services that connect to Oracle databases while the server software is applied.
Benefit: Upgrading the Oracle OBPRD database will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Data refresh for HR_INTERFACE object
- Data refresh for OneCard
- Data refresh for some OnBase MVs
- Directory Search
- Email Account Services
- Grade Exceptions
- MV refresh for Academic Technology
- MV refresh for Follett Bookstore
- MV refresh for usage of Web Team such as those CR objects
- OnBase Application
- Password Change / Reset
- Pre-Requisite Roster
- SF State ID lookup
- Short Term Loan
- University Calendar
- Zeus Test
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, December 14, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Starting on Friday, December 13th at 5 p.m. and running through Sunday, December 15th at 5 p.m., ITS will upgrade OnBase EP3 to the latest version of 24.1. This update includes Web, Unity, and Thick client (scanning station) access.
Benefit: This maintenance will standardize our OnBase client versions, enable future improvements to OnBase, optimize OnBase support for the entire campus, and address outstanding security Issues.
What Can You Expect
OnBase Web Client – ACTION REQUIRED – Update your Web bookmarks.
After this maintenance, the OnBase web application URL changes from https://onbase.sfsu.edu to https://onbase.sfsu.edu/appnet/.
This change will be permanent, so please update any bookmarks.
Please note that Edge and Chrome are the preferred browsers for OnBase. Firefox is currently not a vendor-supported browser for this upgrade. Safari is supported; however, Safari may not work with the desktop host gateway software for advanced functionality.
OnBase Web Client Desktop Host Gateway Additional Functionality – ACTION RECOMMENDED
OnBase requires a local software installation to enable advanced functionality in the web client, the desktop host gateway. This software will be available in the Software Center or from your local IT Service Provider for Mac and Windows. For more information on the desktop host gateway software, please see this KB article:
Information Technology - Fix: OnBase Web Client Access Issue - Desktop Host Gateway
Currently, the desktop host gateway software is only needed to use the OnBase Virtual Print Driver to print documents to OnBase. Future OnBase enhancements may also require it.
OnBase Unity Client – no action is required at this time.
All current OnBase Unity clients should function normally after the upgrade – the updated OnBase 24 Unity client will be available in the Software Center or from your local IT Service Provider as needed.
OnBase Thick Client (Scanning Workstations) – no action is required at this time.
All current OnBase Thick clients and scanning stations should function normally after the upgrade - the updated OnBase 24 Thick client and OCR software (if needed) will be available in the Software Center or from your local IT Service Provider.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Microsoft had implemented a solution to the issue, causing delays and timeouts with many of their services.
What Can You Expect
Microsoft 365 should be working as expected.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
On Friday, December 6 at 5 p.m. until Sunday, December 8 at 5 p.m., ITS will be performing system maintenance to OnBase.
Benefit: This maintenance is necessary to ensure optimal operations and enhanced security in OnBase.
What Can You Expect
During the maintenance window, anyone actively using OnBase may be disconnected and need to reconnect.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply a critical Oracle patch on the OIMPRD and IRDMPRD databases from Friday, December 6, 2024, at 5 p.m. until Saturday, December 7, 2024, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, all services connecting to the Oracle databases will be interrupted.
Benefit: Upgrading the Oracle OIMPRD and IRDMPRD databases will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
- Budget AO - Executive Dashboard (Tableau Cloud)
- Division of Student Life (DSL) GatorX DataMart
- Metro College Data Feed to SalesForce Cloud
- Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
- The Oracle Identity Manager (OIM) Provisioning system
- University Advancement CRM DataMart (BlackBaud Cloud)
- WebFocus reporting services - Dept of IR
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Microsoft is currently experiencing a significant service interruption with Microsoft 365. Multiple Microsoft services are experiencing technical difficulties that may impact your ability to work with and access these features. Microsoft has identified a recent change in its infrastructure as the root of the issue and is working to deploy a fix.
What Can You Expect
During this incident, you may experience issues with:
- Email access (Outlook desktop, mobile, and web)
- Microsoft Teams functionality
- Calendar management
- Creating meetings and events
- File sharing and collaboration tools
- Microsoft Copilot features
ITS will send updated communications on the status of this issue as we know more.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.