ITS Archived Alerts

Overview

ITS has implemented mitigations to reduce the effect of the Distributed Denial of Service (DDoS) event on the campus Domain Name Servers (DNS). 

What Can You Expect

Campus IT services have been restored to full operational levels.

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

San Francisco State University and other CSU campuses are experiencing a distributed denial of service event (DDoS) against the Domain Name Service (DNS) Servers. This type of event causes connectivity issues between campus services. We are actively working on mitigating the effects of this event to restore all impacted campus services to optimal operational conditions. 

What Can You Expect

As we continue to work to resolve this issue, end users may have difficulty connecting to the following campus services, including but not limited to:

• Wi-Fi 
• Virtual Private Network (VPN)
• iLearn
• Canvas
• Zoom
• Gateway
• Campus Solutions Platforms

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft’s Human Resources (HR) 9.0. The downtime will occur today, Friday, July 28, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit: 

This maintenance pack will add two State Controller’s Office (SCO) Earning IDs that will be used to pay for Faculty Training & Development Stipend and Special Advisor Stipend.

What Can You Expect

 Human Resources (HR) will not be available during the maintenance window. 

Affected applications include:

- E-Trac

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The campus is currently experiencing an unscheduled DNS outage, which appears to be affecting access to various services, including on-campus Wi-Fi Networks and VPN services. ITS is working to restore these services as quickly as possible.

What Can You Expect

End users may have difficulty connecting to campus Wi-Fi networks and off-campus VPN services.

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Friday, July 21, 2023, ITS will apply upgrades to the Oracle 19C Database on the IRDMPRD database. These upgrades ensure our data remains protected. The maintenance window will run from Friday, July 21, 2023, 5:00 p.m. until Saturday, July 22, 2023, 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases during the upgrade installation. 

Benefit: 

This enhancement will ensure that we maintain highly secure Oracle databases. 

What Can You Expect

The following applications and services will not be available during updating: 

• WebFocus Reporting Services - Department of Institutional Research
• Metro College Data Feed to the SalesForce Cloud
• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
• Division of Student Life (DSL) GatorX DataMart
• University Advancement CRM DataMart (BlackBaud Cloud)
• Budget and Operations - Executive Dashboard (Tableau Cloud)

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled an urgent downtime maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur today, Friday, July 7, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit: 

This downtime will apply updates to the Middle Class Scholarship enrollment reporting process.

What Can You Expect

 Campus Solutions (CS) will not be available during the maintenance window. 

Affected applications include:

 - CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview 

The issue with the Avaya Workplace, resulting in a voicemail service disruption to users, has been resolved.

What Can You Expect 

The Avaya voicemail system should be functioning normally.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

We are experiencing an issue with the Avaya Workplace, resulting in a voicemail service disruption to users. ITS is working correctly with Avaya to address the problems.  

What Can You Expect 

During the service disruption with our Avaya Voicemail system, the following features may not be available:

 - Storing new voicemails

 - Changing voicemail passwords

 - Unlocking voicemail boxes

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

The issues causing connectivity issues on campus with CENIC have been resolved.

What Can You Expect 

All services should be working normally at this time.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

Our internet provider CENIC is experiencing a network issue causing connectivity connections on campus. 

What Can You Expect 

You may experience some issues connecting your devices until this issue is resolved. ITS will provide you with updates as we acquire them.

Services Impacted could include:

Box

ServiceNow

Virtual Private Network (VPN)

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.