ITS Archived Alerts
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, November 18th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
Updates to the Middle Class Scholarship (MCS) roster file to accommodate file layout changes effective 2022-2023.
What Can You Expect
Both Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, November 12, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview:
The Campus Solutions (CS) and Human Resources (HR) PeopleTools 8.59 upgrade, a project mandated by the Chancellor’s Office, has been completed.
To ensure minimal impact to SF State, the ERP and Business Intelligence team worked in conjunction with campus subject matter experts to test functionality and connections between Campus Solutions (CS), Human Capital Management (HCM), Common Financial System (CFS), the SF State mobile app, and external vendors and local databases. We officially confirm that all applications are accessible and running efficiently.
What Can You Expect:
Applications that access PeopleSoft Campus Solutions and Human Resources directly are fully functional.
IMPORTANT: Winter 2022 registration is now available.
Support:
If you experience any issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Campus Solutions (CS) Class Roster page in the “Faculty Center” is currently experiencing technical issues. Information Technology Services is actively looking into the issue.
What Can You Expect
At this time, Faculty is unable to view their class rosters until the issue is resolved.
Support
If you have questions or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
To reduce potential threats resulting from compromised University accounts via phishing and Two-Factor Authentication (2FA) bombing, Information Technology Services (ITS) is reducing the number of Duo requests authorized before a system soft-lock for fifteen minutes takes effect. This process will reduce the susceptibility of campus users to 2FA bombing attempts.
2FA bombing happens when a cybercriminal attacks a susceptible account with multiple account-access requests. After gaining an approved Duo request, the attacker infiltrates additional 2FA devices and systems. The username and password are now compromised, and the cybercriminal has full access to the account.
What Can You Expect
On Friday, October 28, 2022, at 10 a.m., the number of Duo request prompts will be reduced. If the account exceeds the number of Duo request prompts, a soft-lock will be placed on the account to prevent further attempts for the next fifteen minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, October 28th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
-Enhancement to auto post-transfer credit process
-External organization updates
-Refresh to CSU employees’ table
What Can You Expect
Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.
Affected applications include:
- E-Trac
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
SF State’s Box functionality to open MS Office files with Office Online has been restored.
What Can You Expect
Box.com web interface is now fully operational.
Support
If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m.
Overview
Campus Solutions (9.2) and Human Resources (9.0) will be upgrading its PeopleTools application software from 8.57 to 8.59 as mandated by the Chancellor's Office. The upgrade to our production environments will begin Friday, November 4th at 5:00 p.m. and will go live on Monday, November 7th at 8:00 a.m.
Benefit:
Upgrading from PeopleTools 8.57 to 8.59 will apply security fixes, ensure we are staying current with PeopleTools advancement, and enhance the overall application performance. Fluid navigation will be introduced in Campus Solutions (CS) and will enhance how users navigate the system and its appearance. The new updates will provide a more user-friendly experience for students, faculty, and staff.
What Can You Expect
Any application that accesses PeopleSoft Campus Solutions and Human Resources directly will not be functional for the duration of the upgrade window. This includes:
- E-Trac
- Accept Admissions Offer
- Web Applications such as Class Search, CEL Shopping Cart, Password Change / Reset, etc.
- SF State Mobile App features such as Class Schedule, Financial Aid, etc.
IMPORTANT: Winter 2022 registration will not be available during the upgrade window.
Support
If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS received reports of issues when trying to open MS Office files stored in the Box web interface with Office Online.
What Can You Expect
Users might experience issues when trying to open MS Office files (such as Excel or Word) stored in Box with Office Online in a web browser. ITS is working with the vendor to resolve the problem. ITS will send out additional information as it becomes available. Access to the files through Box Drive is not affected, and there are no known issues downloading through the web browser.
Support
If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m.
Overview
ITS will be implementing a configuration change on the campus DNS server ns1.sfsu.edu and ns2.sfsu.edu on Friday, November 4, 2022, from 10:00 p.m. – 10:15 p.m. This DNS configuration change will improve server performance.
What Can You Expect
During the maintenance window, internet connection for some users on the campus network may experience intermittent disruptions.
Support
If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m.