Alerts

Overview

Information Technology Services (ITS) will apply out-of-band (OoB) Windows security and critical updates to Windows servers on Saturday, November 1, 2025, from 6 p.m. to midnight. An out-of-band (OoB) update is an emergency patch released by Microsoft outside the regular monthly schedule to fix critical issues such as security vulnerabilities or system errors. These updates address known vulnerabilities and improve system stability, helping protect against malware and other security threats.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Saturday, November 1, from 4 to 8 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on Linux servers.

Benefit

The latest Linux security patches fix vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each service is rebooted. Each service is expected to be unavailable for less than 15 minutes.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview 

Information Technology Services (ITS) will perform maintenance on the OnBase Production Environment on Thursday, November 6, 2025, from 8 p.m. to 8:30 p.m. 

Benefit 

This maintenance will enhance security for accessing OnBase.  

What to Expect 

OnBase users may be disconnected from any active sessions during the nighttime maintenance window and may need to re-login to OnBase. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.  

Overview 

The Chancellor's Office (CO) has scheduled a maintenance downtime window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Friday, October 31,from 8:00 p.m. to midnight, while the Chancellor's Office works to apply a maintenance pack upgrade. 

Benefit: 

Improves accuracy and reliability of financial aid processing by updating Cal ISIR records for 2026–27 and enhancing MCS enrollment and payment validation. 

What to Expect 

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include: 

- CPaGE Quick Admit 

- Gator Scheduler 

- Accept Admission Offer 

Support 

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.  

Overview

Information Technology Services (ITS) will apply an update to Qualtrics XM, the campus’s survey software, on Sunday, December 7, 2025. This update will ensure the university is following the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), complying with their privacy laws and data minimization requirements. 

 Rationale

1. California law defines IP addresses and geolocation as personal information. Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), data collection must be limited to what is necessary for the intended purpose (Civil Code §1798.100(c)).

2. Anonymity and Compliance

Disabling automatic IP and geolocation tracking reduces the likelihood of collecting identifiable data without notice. This supports compliance with legal requirements for user notice, consent, and opt-out options.

3. Bias Prevention in Survey Design

Excluding IP and geolocation data from default collection limits the introduction of unintended variables during analysis and prevents the use of location-based information as an interpretive factor unless explicitly required.

What to Expect

All campus-wide Qualtrics surveys will no longer collect IP addresses or geolocation data by default. Users who have a valid need to collect such data can override the default anonymization policy by disabling the "Anonymize Responses" option in their survey settings.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.