ITS Alerts

Overview:

The OnBase Production environment will be down for maintenance from 6:00 p.m. - 10:00 p.m. on July 17, 2020. This maintenance will provide increased security and compatibility in the OnBase Production environment.

What can you expect:

The OnBase Production environment will be unavailable during the maintenance window. If you experience scanning issues on or after July 17, please contact service@sfsu.edu.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will be performing critical security updates to datacenter load balancers from Friday, July 17, 2020 at 11:00 p.m. to Saturday, July 18, 2020 at 3:00 a.m. As a result of this maintenance, load balancers will be upgraded to the latest code revision for better security.

What can you expect:

Most ITS services and services that rely on the SF State Global Login and Active Directory will be intermittently unavailable during the maintenance window. If you are unable to log in during the maintenance window, please try again in a few minutes.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, July 18, 2020 from 6:00 p.m. - midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What can you expect:

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

On July 31, 2020, ITS will begin de-provisioning @mail.sfsu.edu or @sfsu.edu email accounts for all graduated students. Email accounts for current employees who graduated from SF State will not be affected. Eliminating graduated students’ email accounts increases security by reducing the number of compromised accounts. ITS and Advancement are also coordinating messaging to enable graduated students to get alumni emails as part of this overall effort.

What can you expect:

There will be ~80,000 email accounts deprovisioned starting July 31, 2020.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

In Fall 2019, SF State decided to de-provision email accounts for certain user groups in order to increase security and reduce the risk of compromise. In the past, email accounts were rarely removed and, as a result, abandoned or rarely used email accounts became easily compromised.

The first group of email accounts that were de-provisioned were for unaffiliated students or students who did not graduate and are no longer actively attending classes. https://its.sfsu.edu/alert/emailsecurityimprovementsthursdaynovember142019

The next group of email accounts that are planned for de-provisioning are graduated students (alumni who are not currently enrolled in courses as SF State.) ITS has identified approximately 77,000 accounts that fit that criteria. The risk of these accounts being compromised is high, and it is difficult to manage their cleanup since in many cases the campus no longer has an active relationship with the account holders. After discussions with campus stakeholder groups (e.g., University Advancement and the IT Support teams across campus), ITS is taking steps to de-provision graduated student email accounts to reduce the risk of them becoming compromised. However, graduated students will still retain their system account and be able to access student record information. Only email services will be affected.

In addition, University Advancement has requested a new email domain for alumni that wish to retain an active relationship with SF State. Alumni can request a new email account through University Advancement and they will receive @alumni.sfsu.edu email accounts instead of @mail.sfsu.edu accounts. The alumni accounts are considered “forward only accounts” and will provide the user the ability to forward their email to a personal email account. This reduces the risk of the mailbox becoming compromised.

What can you expect:

The de-provisioning of graduated student email accounts will begin July 17, 2020.  All graduated student email accounts that have been identified for de-provisioning will receive a notification at that time, stating that their email account will be removed on July 31, 2020. 

There will be no change or impact to student email services (@mail.sfsu.edu email account holders) for the following groups:

  • current/active students
  • active CEL students

Staff and faculty with @sfsu.edu email accounts will not be impacted.

Graduated students who would like request an @alumni.sfsu.edu email account should contact University Advancement at alumni@sfsu.edu.
 

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
 



Overview:

FOR STUDENTS:

The Campus Solutions (CS) system was updated to import preferred names from the Online Directory on Friday, April 3, 2020. This consolidation of the preferred names makes PeopleSoft the primary source for all preferred names. The Microsoft Outlook directory will be updated to use the preferred name from PeopleSoft.

What can you expect:

Please log into your SFSU Gateway/student center to verify your preferred name is displayed correctly. If a change is required to your preferred name, please follow the directions in the link here: https://athelp.sfsu.edu/hc/en-us/articles/360008717413-Modify-your-name-in-iLearn-and-other-SFSU-services.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

FOR STAFF & FACULTY:

The campus Human Resources (HR) system was updated to import preferred names from the Online Directory on Friday, April 3, 2020. This consolidation of the preferred names makes PeopleSoft the primary source for all preferred names. The Online Directory/People Search and Microsoft Outlook will be updated to use the preferred name from PeopleSoft.

What can you expect:

Please log into your SFSU Gateway/HR Self Service to verify your preferred name is displayed correctly. If a change is required to your preferred name, updates can be made by proceeding to going to HR Self Service, My Personal Information -> My Names(s) navigation menu.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

For users who have a D-Term telephone on campus and want to forward to a mobile or cell phone, only mobile devices on the AT&T or Verizon cellular networks will work.

If you have forwarded calls to mobile phones on the Sprint or T-Mobile networks you will experience missed calls due to the Sprint and T-Mobile networks rejecting calls from SF State phone systems.

What can you expect:

Users will miss calls to their Sprint and T-Mobile cell phones. Missed calls will NOT go to the cell phone or campus voicemail.

If you have Sprint or T-Mobile, do not attempt to forward your desk phone. We recommend you obtain a Google Voice number (free at https://www.wikihow.com/Get-a-Google-Voice-Phone-Number) and forward your SF State office phone to that number.

If you have AT&T or Verizon, call forwarding off campus works without an additional requirements.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.