ITS Alerts

Overview:

Information Technology Services (ITS) has mitigated the security risks associated with the server that hosts online.sfsu.edu and userwww.sfsu.edu. Due to this update, we are able to extend the life of the server beyond the Spring 2021 semester. However, this is still an unsupported legacy server, so we strongly encourage online.sfsu.edu and userwww.sfsu.edu users continue to move site content off of the server.

Newer and more secure tools for hosting web content and sharing data:

What can you expect:

ITS is working to produce an updated timeline for decommissioning this server.  Additional details for this timeline will be communicated by March 17, 2021.

Support:

If you need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Critical Oracle patches will be applied on the PROD & OBPRD databases starting on Friday, March 5, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, March 5, 2021 at 5:00 p.m. to Sunday, March 7, 2021 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching:

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Data refresh for HR_INTERFACE object
  • Data refresh for OneCard
  • Data refresh for some OnBase MVs (materialized views)
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • MV (materialized view) refresh for Academic Technology
  • MV (materialized view) refresh for Follett Bookstore
  • MV (materialized view) refresh for usage of Web Team such as those CR objects
  • OnBase application
  • Password Change / Reset
  • Pre-Requisite Roster
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The SF State Faculty.sfsu.edu server will undergo a scheduled maintenance on Friday, March 12, 2021 from 10:00 p.m.-10:30 p.m. The purpose of this maintenance is to upgrade the operating system and increase security.

What can you expect:

The websites hosted on faculty.sfsu.edu will be unavailable Friday, March 12, 2021 from 10:00 p.m.-10:30 p.m.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

As behind the scenes work is being done to prepare for the Unified Communication migration, some changes have affected access to campus voicemail for users wishing to check voicemail from off campus.

What can you expect:

The following information provides details for users to access campus voicemail:

  • For users who have already migrated to the new Unified Communication phone system, Avaya
    • To access campus voicemail, users shall continue to use 415-338-6000
    • At this time, this is limited to Downtown Center (DTC), Romberg Tiburon Center (RTC), and Information Technology Services (ITS)
  • For on-campus users using their desk phone
    • To access campus voicemail, user shall continue to dial 86000 or use the voicemail button on their desk phone
  • For users who have not migrated to Avaya and want to check voicemail from off campus 
    • To access campus voicemail, users must dial 415-405-7000
    • This will present the user with the same access to voicemail as they were attempting to access through 415-338-6000.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

With the general availability of Advanced Reports, Qualtrics is deprecating Classic Reports on March 31st, 2021. The new and improved Advanced Reports experience is now available to all Qualtrics users and offers a number of benefits including: a new simplified user experience, better application performance, and increased stability in report generation. You can find out more about the new experience on the Advanced Reports support page, which provides information to help answer questions you many have.

Another valuable resource available to our Qualtrics users is the XM Community. This provides a user community that helps answer questions, learn new tactics with Qualtrics, and share helpful dialogue related to Qualtrics and online surveys. This community also provides a resource to see if any other users have had the same question about this change. If you'd rather speak to a specialist, the Qualtrics Support Team is always ready to assist. To contact them, please log into your Support Portal using SSO. The organization ID is SFSU.

What can you expect:

After March 31, 2021, you will lose access to any reports which were created with Classic Reports, including scheduled emails and public reports. If you have not already done so, we encourage you to rebuild reports on the Advanced Reports platform, and to download a PDF copy of existing reports you wish to keep.

To view Classic Reports in a user account, navigate to the Advanced Reports page (Reports tab -> Reports section), click on the name of the advanced report, and select View Classic Reports from the dropdown.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.