ITS Alerts

Overview:

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, Oct 1st from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This update will provide:

  • 2022-23 admissions application updates
  • Update to eligible CA promise high schools
  • Updates to ethnicity group code table

What can you expect:

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • E-Trac
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A critical Oracle patch will be applied to the FPPRD and FWPRD databases starting on Friday, October 8, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, October 8, 2021 at 5:00 p.m. through Sunday, October 10, 2021 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching:​​

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

As behind the scenes work is being done to prepare for the Unified Communication migration, some changes have affected access to campus voicemail for users wishing to check voicemail from off campus.

What can you expect:

The following information provides details for users to access campus voicemail:

  • For users who have already migrated to the new Unified Communication phone system, Avaya
    • To access campus voicemail, users shall continue to use 415-338-6000
  • For on-campus users using their desk phone
    • To access campus voicemail, user shall continue to dial 86000 or use the voicemail button on their desk phone
  • For users who have not migrated to Avaya and want to check voicemail from off campus 
    • To access campus voicemail, users must dial 415-405-7000
    • This will present the user with the same access to voicemail as they were attempting to access through 415-338-6000.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.