ITS Alerts

Overview:

ITS will improve security on the www.sfsu.edu server by requiring a secure URL starting with https:// instead of http:// on Thursday, November 14, 2019 at 11:30 p.m. The reason for this change is that http:// is no longer considered secure and many browsers will label such pages as not safe.

What can you expect:

After the change, there is a possibility that some pages on the www.sfsu.edu site might not render the SF State template properly. Page names that begin with a ~ are more likely to see rendering problems.

If you reach a page that does not render properly, please report the URL to service@sfsu.edu, which will open a ticket with the ITS Service Desk.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

This fall we have seen significant increases in spam and phishing attacks coming from compromised student email accounts. In the past two months, ITS investigated and launched clean-up efforts for 1,539 compromised email accounts. Historically, student email accounts have been created and never de-provisioned, or removed, from the SF State email system. Student email accounts include the following: current/active students, graduated students (alumni), College of Extended Learning (CEL) students, and unaffiliated students (generally students who are no longer active/enrolled within a 2-semester grace period, and who did not graduate).

ITS has identified approximately 40,000 unaffiliated student email accounts active in the SF State email system today. The risk of these accounts being compromised is high and it is difficult to manage their cleanup since the campus no longer has an active relationship with the account holders. After discussions with campus stakeholder groups (e.g., the Registrar’s Office, the Bursar’s Office, and the IT Support teams across campus), ITS is taking steps to de-provision the unaffiliated student email accounts to reduce the risk of them becoming compromised. However, unaffiliated students will still retain their system account and be able to access student record information. Only email services will be affected.

What can you expect:

The de-provisioning of unaffiliated student email accounts will begin November 14th.

There will be no change or impact to student email services (@mail.sfsu.edu email account holders) for the following groups: 

  • current/active students
  • graduated students (alumni)
  • CEL students
  • unaffiliated studentswho stopped taking classes within the past 2 semesters

Staff, graduate students, and faculty with @sfsu.edu email accounts will not be impacted.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The CSU Chancellor’s Office (CO) will migrate web servers utilized by Human Resources (HR) & Campus Solutions (CS) platforms from Windows to Linux on Friday, November 15, 2019 from 8:00 p.m. - midnight. The Linux-based web servers will provide cost savings for running these services.

What can you expect:

Both Human Resources and Campus Solutions production platforms will be unavailable for online use by the campus community during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • E-Trac
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.