Alerts

Overview

On Saturday, August 3, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Beginning Friday, July 26th, the ITS Service Desk in Library 360E is now open for walk-in assistance!

What Can You Expect

Our staff can assist you in person Monday through Friday from 8:00 a.m. to 5:00 p.m. in our new location in Library 360E on the third floor. We are committed to providing top-notch support to meet your technology needs.

Support

If you prefer to schedule an appointment or have any inquiries beforehand, you can reach us at service@sfsu.edu or 415-338-1420. We look forward to serving you at our new location.

Overview

ITS will apply monthly updates on the faculty.sfsu.edu web server on Friday, July 26, from 6 to 10 p.m.

Benefit: The latest security updates and bug fixes will improve the security and reliability of the web server.

What Can You Expect

During the maintenance window, https://faculty.sfsu.edu might be briefly unavailable.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtown maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. This downtime will occur on Friday, July 26, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:  The disbursement modification will adjust students' awards for a term based on enrollment and enrollment intensity to deliver funds on time.

After the Disbursement Proration process, the item types become out of sync. This process will sync all item types with the offered, accept, and disbursement amounts on the "Fiscal Item Type" page.

What Can You Expect

During the maintenance window, the PeopleSoft platform campus Solutions (CS) will be temporarily unavailable. This maintenance window will impact several applications, including: 

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

Support

If you encounter any issues or require assistance, please do not hesitate to contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. We are here to support you.

Overview

On Monday, July 22, 2024, ITS will upgrade the listserv, lists.sfsu.edu, to the latest Sympa software.

Benefit: After completing this maintenance, the service will be more secure, and the listserv performance will significantly improve, providing you with a better user experience.

What Can You Expect

During this maintenance window, the listserv, lists.sfsu.edu, will be unavailable on July 22, 2024, from 10 to 11 p.m.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Service Desk will relocate to a temporary space in the library effective Friday, July 19. During this transition period, we will temporarily suspend in-person appointments and conduct all appointments virtually and by phone. We hope to have the ITS Service Desk fully operational in the library by the end of next week. This change is necessary to ensure a smooth relocation process and to minimize disruptions to our services so that we can serve our customers best. In the meantime, should you require support, please continue to contact us at  service@sfsu.edu or 415-338-1420, and one of our dedicated staff will be happy to assist you.

What Can You Expect

We will notify our customers when we are up and running in our new location. As soon as the service desk relocation is complete, we will resume our regular in-person appointment scheduling.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. Thank you for your understanding and cooperation during this transition.