ITS Alerts

Overview:

A critical Oracle patch will be applied on the PROD & OBPRD databases starting on Friday, September 25, 2020. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, September 25, 2020 at 5:00 p.m. to Sunday, September 27, 2020 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching: 

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Data refresh for HR_INTERFACE object
  • Data refresh for OneCard
  • Data refresh for some OnBase MVs
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • MV refresh for Academic Technology
  • MV refresh for Follett Bookstore
  • MV refresh for usage of Web Team such as those CR objects
  • OnBase application
  • Password Change / Reset
  • Pre-Requisite Roster
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will upgrade the SF State Global Login on Friday, October 2, 2020 from 10:00 p.m. – 11:00 p.m. This upgrade will provide security enhancements and performance improvements.

What can you expect:

SF State Global Login may be unavailable during the upgrade window. Users authenticating with the SF State Global Login might experience intermittent failures and will need to retry. Users already logged into the services or using applications that have already authenticated with the SF State Global Login, such as Outlook or Box Sync, will not be impacted.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.