ITS Alerts

Overview:

The Chancellor’s Office (CO) has scheduled a downtime maintenance window for CS 9.2 on Friday, September 20, 2019 from 8:00 p.m. – midnight.

What can you expect:

CS will not be available during the maintenance window.  The maintenance will deliver additional features requested by campus users including:

  • Admission Headcount Report: Display actual year instead of term year
  • Admission Status Page: Expand applicants who can see additional admissions information to Certificate & Credential-seeking applicants
  • CEL Web Service capability to show multiple course attributes
  • CS Maintenance Pack 8.02 Upgrade
  • Earlier creation of student email accounts for Orientation Communication
  • New Enrollment Reporting System Local Edit Check module
  • Smart Planner 10.5 upgrade

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

The SF State Global Login service (https://idp.sfsu.edu) will undergo a scheduled maintenance on Friday, September 20, 2019 from 10:00 p.m. – 10:30 p.m. The purpose of this upgrade is to increase security and provide cost savings.

What can you expect:

The SF State Global Login page will not be available during the upgrade window. Users who are looking to access applications behind Single Sign-On (SSO) during this time should login to the application prior to the start of the maintenance window.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Per the CSU Chancellor’s Office, ITS will upgrade the Oracle Identity Manager Oracle Database from version 12.1 to version 12.2 from Friday, October 4, 2019 at 5:00 p.m. – Monday, October 7, 2019 at 8:00 a.m. This upgrade is necessary to prepare for the scheduled end of Oracle database 12.1 support in June 2020. This is the first in a series of Oracle updates.

What can you expect:

During the upgrade window, there will be a delay in creation of new SF State ID logins and email.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

On Friday, October 4, 2019 from 10:00 p.m. – 11:59 p.m., SF State’s Internet Service Provider, CENIC, will test the campus’s primary internet connection. This test will identify any problems associated with the network hardware. If necessary, Information Technology Services (ITS) will replace equipment.

What can you expect:

During testing, wired and wireless internet connections may be inconsistent on the main SF State campus, the Downtown Center (DTC), and the Tiburon campus.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.