Alerts

Having issues with any of these services? Check the system status below.

 

Box

https://status.box.com/

DocuSign

https://status.docusign.com/

Duo (2FA)

https://status.duo.com/

Office 365 (includes Teams)

https://twitter.com/MSFT365Status

Pantheon (Drupal)

https://status.pantheon.io/

Qualtrics

https://www.qualtrics.com/status/

Zoom

https://status.zoom.us/

Upcoming Update to Authentication Methods for SMS and Voice Calls – September 8, 2025

Overview

Information Technology Services (ITS) will update authentication method settings in Microsoft Entra to align with upcoming changes from Microsoft. Specifically, configurations for SMS and voice call authentication will be modified on Monday, September 8, from 9:00 a.m. to 9:30 a.m.

 

What to Expect

There will be no visible impact to users during or after the update.

This change is required as Microsoft is retiring legacy protocols for authentication next month. Implementing this update ensures continued compatibility and security with Microsoft’s current standards.

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 


GlobalProtect Client Software Upgrade — Monday, September 8, 2025

Overview

Information Technology Services (ITS) will upgrade Palo Alto Networks’ GlobalProtect VPN software to the latest version (6.2.8) on Monday, September 8, 2025, from 6:30 p.m. until 9 p.m.

 

Benefit

This maintenance will ensure our campus remains secure by improving GlobalProtect security features. 

 

What Can You Expect

After the upgrade, users connecting to GlobalProtect will be prompted to download and upgrade to the latest version of GlobalProtect software. 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call (415) 338-1420. 

 


Monthly Linux Servers Update – Saturday, September 6, 2025

Overview

On Saturday, September 6, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.

 

Benefit

These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.

 

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.