ITS Alerts

Overview:

ITS will perform scheduled maintenance on one of the campus DNS (Domain Name System) servers, NS3.sfsu.edu, on Thursday, June 20, 2019 from 10:00 p.m. – 10:30 p.m. The purpose of this maintenance is to upgrade the DNS software to the latest version, which will improve security.

What can you expect:

During the maintenance window, internet connection for some users on the campus network may experience intermittent failures.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

SF State, as well as other CSU campuses, experienced an increase in phishing attacks and compromised accounts during the past two weeks. In order to better protect our user accounts and email systems, ITS is taking steps to reduce risks associated with phishing attacks aimed at SF State faculty, staff, and students.

The majority of the malicious activity is originating outside of the US and Canada using legacy email protocols, such as ActiveSync, SMTP, MAPI, IMAP, POP, etc. As a first step to increasing security, ITS will be blocking the use of these legacy email protocols for all users connecting from outside of the US and Canada on Friday, June 21, 2019 at 9:00 a.m. Microsoft recommends this approach as a best practice for improving security.

In addition, we are planning to block all legacy email protocols from all locations in the future in order to support modern security techniques, such as multi-factor authentication. We will keep you informed as to the schedule for those changes and when they are implemented.

What can you expect:

Following these changes, users located outside of the US and Canada will be limited to accessing their email via the following clients: Outlook 2016 or newer, Outlook for iOS or Android, or Outlook Web Access (OWA). If users are set up with a virtual private network (VPN) account, they can use it to connect to the SF State network and use any email client to access their SF State email account.

Faculty / Staff Email Guide

https://its.sfsu.edu/guides/facultystaffemail

Email for Travelers Outside the US and Canada

https://its.sfsu.edu/guides/sfstateemailtravelersoutsideusandcanada

Support:

If you have any questions, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420, or your local IT Support Team.



Overview:

We are continuing to experience telephone issues in University Housing (HDCS) & Residential Life. This issue affects calls between University Housing (HDCS) & Residential Life and Corporation Yard. Until further notice, please use the workaround below.

What can you expect:

Users calling between University Housing (HDCS) & Residential Life and Corporation Yard must use direct line dialing by dialing 9+1+415+(7-digit number).

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.