ITS Alerts

Overview:

ITS will upgrade the Oracle Database from 12.1.0.2.0 to 12.2.0.1.0 and apply the Oracle Critical Patch to the Oracle WebFocus Reporting Service Database in the dw-ir.ops.sfsu.edu server from Friday, April 10, 2020 at 5:00 pm through Sunday, April 12, 2020 at 5:00 pm. This upgrade increases database security.

What can you expect:

WebFocus reporting services will not be available during maintenance time.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu..edu or 415-338-1420.



Overview:

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, April 10, 2020 from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This upgrade will include College Financing Plan bug fixes and an update to the order of section segments in the APDB file.

What can you expect:

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • Gator Scheduler

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

SF State will deploy a custom Campus Solutions Academic Advising module during our scheduled maintenance window on Friday, April 3, 2020 beginning at 8:00 p.m. 

The custom module will provide the Division of Graduate Studies staff an enhanced user experience through a consolidated "one-stop" view in one area of:

  • advisees’ academic program(s)
  • checklists
  • communications
  • comments
  • milestones
  • service indicators

This will reduce the need to navigate ​across various pages in Campus Solutions (CS) to retrieve the same information.

Staff will also be able to generate Degree Progress Reports (DPR) and view a student's course history from this page, similar to the functionality in the Self-Service Advising Center. This will result in improving Graduate Advisers’ office communication and improving Graduate Students’ experience through improved service.

What can you expect:

Campus Solutions will be unavailable during the scheduled maintenance window on Friday, April 3, 2020 from 8:00 p.m.-11:59 p.m.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

On Tuesday April 7th, 2020 from 3:15 p.m.-4:00 p.m., ITS will be implementing vendor-required changes for the Transact OneCard system.

What can you expect:

During the maintenance period, SF State OneCard systems may be unavailable. Once the changes are complete, the website used to manage Gator Dollars will be changed to:

https://eacct-gatordollars-sp.transactcampus.com/eaccounts/

Support:

If you have any questions regarding Gator Dollars, please send your inquiry to onecard@sfsu.edu.

Additional information regarding Gator Dollars can also be found on the OneCard website FAQ: https://onecard.sfsu.edu/OneCardFAQ



Overview:

For users who have a D-Term telephone on campus and want to forward to a mobile or cell phone, only mobile devices on the AT&T or Verizon cellular networks will work.

If you have forwarded calls to mobile phones on the Sprint or T-Mobile networks you will experience missed calls due to the Sprint and T-Mobile networks rejecting calls from SF State phone systems.

What can you expect:

Users will miss calls to their Sprint and T-Mobile cell phones. Missed calls will NOT go to the cell phone or campus voicemail.

If you have Sprint or T-Mobile, do not attempt to forward your desk phone. We recommend you obtain a Google Voice number (free at https://www.wikihow.com/Get-a-Google-Voice-Phone-Number) and forward your SF State office phone to that number.

If you have AT&T or Verizon, call forwarding off campus works without an additional requirements.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.