Alerts

Overview 

On Saturday, December 6, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on Linux servers. 

Benefit 

The latest Linux security patches fix vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware or hackers. 

What Can You Expect 

During the maintenance window, users may experience a brief loss of service while each service is rebooted. Each service is expected to be unavailable for less than 10 minutes. 

Support 

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.  

Overview 

Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD databases from Friday, December 05, at 5 p.m. through Saturday, December 06, at 5 p.m. These essential security updates help protect our data and ensure system integrity. During this maintenance window, there will be a brief interruption in all services connected to the OnBase databases.  

Benefits 

Upgrading the PROD and OBPRD databases will strengthen security and ensure continued protection of SFSU data.   

What to Expect 

The following applications and services will be unavailable during the maintenance period:  

• • Academic Senate Voting 
• • CEL Shopping Cart 
• • Class Schedule 
• • Directory Search 
• • Email Account Services 
• • Grade Exceptions 
• • Password Change / Reset 
• • Pre-Requisite Roster 
• • SF State ID lookup 
• • Short Term Loan 
• • University Calendar 
• • Zeus Test 
• • Data refresh for OneCard 
• • Data refresh for some OnBase MVs 
• • Data refresh for HR_INTERFACE object 
• • MV refresh for Academic Technology 
• • MV refresh for Follett Bookstore 
• • MV refresh for usage of Web Team such as those CR objects 
• • OnBase application 

Support 

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.  

Overview

Information Technology Services (ITS) will apply an update to Qualtrics XM, the campus’s survey software, on Sunday, December 7, 2025. This update will ensure the university is following the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), complying with their privacy laws and data minimization requirements. 

 Rationale

1. California law defines IP addresses and geolocation as personal information. Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), data collection must be limited to what is necessary for the intended purpose (Civil Code §1798.100(c)).

2. Anonymity and Compliance

Disabling automatic IP and geolocation tracking reduces the likelihood of collecting identifiable data without notice. This supports compliance with legal requirements for user notice, consent, and opt-out options.

3. Bias Prevention in Survey Design

Excluding IP and geolocation data from default collection limits the introduction of unintended variables during analysis and prevents the use of location-based information as an interpretive factor unless explicitly required.

What to Expect

All campus-wide Qualtrics surveys will no longer collect IP addresses or geolocation data by default. Users who have a valid need to collect such data can override the default anonymization policy by disabling the "Anonymize Responses" option in their survey settings.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.