ITS Alerts
Overview:
Academic Technology (AT) will be performing an upgrade to the AT data center firewalls on Wednesday, August 15, 2018 and Tuesday, August 21, 2018 from 12:30 a.m. to 7:30 a.m. both days.
What can you expect:
Work will be performed overnight, with all AT-hosted online services including iLearn, DIVA, and Labspace unavailable during this time. Externally-hosted services such as CourseStream, ePortfolios, and Zoom will remain available during this outage.
A second maintenance date of Tuesday, August 21, 2018 will be used to perform routine testing of the updated system.
Support:
If you have questions regarding the maintenance, please contact the iLearn Support team at ilearn@sfsu.edu or 415-405-5555. Please check http://atcentral.sfsu.edu/ for updates or more information.
Overview:
ITS will perform scheduled maintenance on the SF State Global Login service (https://idp.sfsu.edu) from Wednesday, August 22, 2018 at 10:00 p.m. through Thursday, August 23, 2018 at 2:00 a.m. The purpose of this maintenance is to upgrade the operating systems that run on the SF State Global Login servers in order to keep the systems secure.
What can you expect:
During the maintenance, users will not be able to log into services requiring authentication through the Global Login service. Those services include:
- https://gateway.sfsu.edu
- https://service.sfsu.edu
- https://jira.sfsu.edu
- https://www.sfsu.edu/faculty/ (Class Services for faculty and staff)
- https://ilearn.sfsu.edu/ (iLearn)
Support:
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.