Alerts

Having issues with any of these services? Check the system status below.

 

SSL Certificate Update Maintenance for SF State Web application services (Thursday, January 20, 2022, from 10:00 p.m.-midnight)

Overview

SF State Web Application services will undergo a scheduled maintenance on Thursday, January 20, 2022, from 10:00 p.m. - midnight. The purpose of this maintenance is to update the SSL certificate that secures the browsing communication. This will allow for secure web browsing when accessing SF State web applications.

What can you expect

During this maintenance, users may not be able to access the following services:

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Email Account Services
  • Exchange Distribution Group'
  • Footprints Agent
  • Grade Exceptions
  • Parking Permit Applications
  • Password Change / Reset
  • Pre-Requisite Roster
  • Security Groups Management
  • Senate Voting
  • SF State ID lookup
  • University Calendar
  • Zeus Test

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Updated instructions for accessing campus voicemail

Overview

As behind the scenes work is being done to prepare for the Unified Communication migration, some changes have affected access to campus voicemail for users wishing to check voicemail from off campus.

What can you expect

The following information provides details for users to access campus voicemail:

  • For users who have already migrated to the new Unified Communication phone system, Avaya
    • To access campus voicemail, users shall continue to use 415-338-6000
  • For on-campus users using their desk phone
    • To access campus voicemail, user shall continue to dial 86000 or use the voicemail button on their desk phone
  • For users who have not migrated to Avaya and want to check voicemail from off campus 
    • To access campus voicemail, users must dial 415-405-7000
    • This will present the user with the same access to voicemail as they were attempting to access through 415-338-6000.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Monthly Windows Update (Saturday, January 15, 2022, at 6:00 p.m.)

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, January 15, 2022, from 6:00 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What can you expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Border Firewall Network Maintenance (Friday, January 7, 2022, noon - 4:30 p.m.)

Overview

The ITS Network team will perform maintenance on Friday, January 7, 2021, from noon – 4:30 p.m. to increase security on the Border Firewall.

What can you expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) 9.2 Production Downtime (Friday, September 3, 2021 at 8:00 p.m.)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 3, 2021 from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This Financial Aid update enables reporting of 2020-2021 aid year data in order to apply for campus-based funds for the 2022-2023 aid year.

What can you expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • Gator Scheduler

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Student Health Services Network Maintenance (Friday, September 10, 2021, 1:00 p.m.-5:00 p.m.)

Overview

The ITS Network team will perform maintenance on Friday, September 10, 2021, from 1:00 p.m. – 5:00 p.m. to simplify the Student Health Services network. This maintenance will streamline network connectivity at Student Health Services.

What can you expect

During this maintenance internet access from wired connections may be intermittently affected. Wireless service will not be impacted.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.