Alerts

Overview

ITS will apply a critical Oracle patch to the PROD database from Saturday, November 23, at 7 a.m. through Sunday, November 24, at 7 a.m. These critical security updates ensure our data remains protected. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

What Can You Expect

The following applications and services will not be available during upgrading: 

•          Academic Senate Voting 

•          CEL Shopping Cart 

•          Class Schedule 

•          Directory Search 

•          Email Account Services 

•          Grade Exceptions 

•          Refresh production data and material views

•          Password Change / Reset 

•          Pre-Requisite Roster 

•          SF State ID lookup 

•          Short Term Loan 

•          University Calendar 

•          Zeus Test

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, November 16, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Saturday, November 16, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will perform system maintenance on OnBase from Friday, November 15th, at 5 p.m. until Sunday, November 17^th, at 5 p.m.

Benefit: This maintenance is necessary to ensure optimal operations and enhanced security in OnBase.

What Can You Expect

During the maintenance window, OnBase will be unavailable to users. After the configuration change, the web and unity clients will not be affected; however, some thick client users with access to multiple departments may have issues working with documents outside their primary department. Users should use the web or unity clients to access, update, and re-index documents when working with multiple departments. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

In collaboration with the Chancellor’s Office, Information Technology Services (ITS) will replace all core network switches in the ITS Data Center, resulting in a series of maintenance windows from October 4, 2024, to November 22, 2024. This refresh will increase reliability and capacity.

Maintenance has been planned for eight Friday night windows, from 10:00 p.m. to 6:00 a.m., beginning on October 4, 2024, and concluding on November 22, 2024. During these maintenance windows, users may experience various levels of disruption to the campus network, as listed below, including multiple full campus network outages.

What Can You Expect

Each maintenance window is planned for eight hours: four hours to complete scheduled work and four hours to roll back in the event of an issue.

The project team will build a parallel network where possible to minimize downtime; however, this will not always be an option. 

Maintenance Window Schedule:

October 4

• Applications and services hosted by Academic Technology

October 11

• All wired internet connections
• SF State/Eduroam/Guest Wireless
• Residential Network is not impacted

October 18

• All wired internet connections
• SF State/Eduroam/Guest Wireless
• MyResnet Residential Network (Core Housing, UPN 1-6)

October 25

• All wired internet connections
• SF State/Eduroam/Guest Wireless
• Residential Network is not impacted

November 1

• Campus-wide internet due to DNS outage
• All applications & services hosted in ITS Data Center, including the following:
• OnBase, DNS, Gateway, Active Directory, etc.
• All wired connections
• SF State/Eduroam/Guest Wireless
• Residential Network is not impacted

November 8

• Reduced network capacity in ITS Data Center
• Scheduled system backups will need to be delayed
• No impact on campus operations
• Reduced network capacity in ITS Data Center
• Scheduled system backups will need to be delayed
• No impact on campus operations

November 22

• High-availability testing
• Campus outage if testing fails; otherwise, no impact

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.