ITS Alerts

Overview:

A critical Oracle patch will be applied on the PROD & OBPRD databases starting on Friday, December 3, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, December 3, 2021, at 5:00 p.m. to Sunday December 5, 2021, at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching: 

  • Academic Senate Voting
  • CEL Shopping Cart
  • Class Schedule
  • Data refresh for HR_INTERFACE object
  • Data refresh for OneCard
  • Data refresh for some OnBase MVs
  • Directory Search
  • Email Account Services
  • Grade Exceptions
  • MV refresh for Academic Technology
  • MV refresh for Follett Bookstore
  • MV refresh for usage of Web Team such as those Class Roster objects
  • OnBase application
  • Password Change / Reset
  • Pre-Requisite Roster
  • SF State ID lookup
  • Short Term Loan
  • University Calendar
  • Zeus Test

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

As behind the scenes work is being done to prepare for the Unified Communication migration, some changes have affected access to campus voicemail for users wishing to check voicemail from off campus.

What can you expect:

The following information provides details for users to access campus voicemail:

  • For users who have already migrated to the new Unified Communication phone system, Avaya
    • To access campus voicemail, users shall continue to use 415-338-6000
  • For on-campus users using their desk phone
    • To access campus voicemail, user shall continue to dial 86000 or use the voicemail button on their desk phone
  • For users who have not migrated to Avaya and want to check voicemail from off campus 
    • To access campus voicemail, users must dial 415-405-7000
    • This will present the user with the same access to voicemail as they were attempting to access through 415-338-6000.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.