Alerts

Overview

ITS will recable the fifth floor of SF State’s Downtown Campus at 160 Spear Street on Saturday, May 21, 2022, from 8:00 a.m.-noon. During the maintenance window, there will be no internet access on the 5th floor. The 12th floor will not be affected.

What Can You Expect

Networked devices (e.g., Wi-Fi, phones, computers, etc.) on the 5th floor of 160 Spear Street will be without internet access for up to 4 hours during the maintenance window. Once the maintenance activities are completed, internet access will be available, and all network services will return to normal.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

To improve user experience across multiple cloud services and better position the campus for future improvements, ITS will introduce a new login name format in the form of SF-State-9-digit-ID @ sfsu.edu. This will enable users to maintain consistency across all system logins and will simplify account provisioning. Starting Saturday, May 28, 2022, at 3 p.m., ITS will migrate all SF State user accounts from username @ sfsu.edu to SF-State-9-digit-ID @ sfsu.edu. This update will be made in campus Active Directory (AD). We anticipate this will take approximately 72 hours to complete.

What Can You Expect

Please note that email addresses will NOT change. During this update you can use all services with no disruption.

COMPUTER LOGIN:

Use your SF-State-9-digit-ID @ sfsu.edu for SF State owned computers.

ALL OTHER SERVICES:

Your email address or SF-State-9-digit-ID can be used, but we recommend using your SF-State-9-digit-ID @ sfsu.edu as all services will eventually use that exclusively.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Friday, May 27, 2022, at 5:30 p.m., SF State will remove the automatic email forwarding settings for all users. This change will improve the campus email security posture and bring all users to the same configurations. ITS has already implemented this for faculty and staff.

What Can You Expect

Automatic email forwarding will stop functioning on Friday, May 27, 2022, at 5:30 p.m. This will affect users who have automatic email forwarding set up, mostly students and secondary email accounts.

Anyone who wishes to have emails forwarded can still do so by setting up an email forwarding rule in Microsoft Outlook. Instructions for setting that up are in the IT Knowledge Base article How to create an email forwarding rule in Outlook Web Access. Additionally, anyone can manually forward an email.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will be migrating the campus listserv called Mailman to new Sympa listserv software on Tuesday, June 7, 2022, from 8 a.m. to 5 p.m. The Mailman listserv (listname@lists.sfsu.edu lists) is primarily used for collaborating with non-SF State email addresses, or a list which has many members. Migrating to Sympa will improve security and reliability. It will also introduce a native management interface that offers advanced configuration features. This will improve the service experience and enable users to self-manage all aspects of their mailing lists.

What Can You Expect

After the migration is completed, all SF State mailing list owners, moderators, and subscribers who have Faculty or Staff privileges will be able to log in to Sympa with their SF State single sign-on at:

https://lists.sfsu.edu

For Owners

https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010963

For Moderators

https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010973

For Subscribers

https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010958

Mailman distribution lists WILL NOT be available during and after the migration. All distribution lists will be migrated to Sympa, but their list names and addresses will remain the same. Please note that archived messages in Mailman WILL NOT migrate to Sympa. Please do double-check that your list configurations are properly migrated and functioning as expected.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, June 11, 2022, 6 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

As behind the scenes work is being done for the Unified Communication migration, some changes have affected access to campus voicemail for users wishing to check voicemail from off campus.

What can you expect

The following information provides details for users to access campus voicemail:

• For users who have already migrated to the new Unified Communication phone system, Avaya
  • To access campus voicemail, users shall continue to use 415-338-6000
• For on-campus users using their desk phone
  • To access campus voicemail, user shall continue to dial 86000 or use the voicemail button on their desk phone
• For users who have not migrated to Avaya and want to check voicemail from off campus 
  • To access campus voicemail, users must dial 415-405-7000
  • This will present the user with the same access to voicemail as they were attempting to access through 415-338-6000.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.