Alerts

Having issues with any of these services? Check the system status below.

 

Overview

On Friday, June 7, 2024, ITS will apply a critical Oracle patch to the PROD database. These critical security updates ensure our data remains protected. The maintenance will run from Friday, June 7, 5 p.m. through Saturday, June 8, 2024, at 5:00 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

 

• Academic Senate Voting

• CEL Shopping Cart

• Class Schedule

• Data refresh for HR_INTERFACE object

• Data refresh for OneCard

• Data refresh for some OnBase MVs

• Directory Search

• Email Account Services

• Grade Exceptions

• MV refresh for Academic Technology

• MV refresh for Follett Bookstore

• MV refresh for usage of Web Team, such as those CR objects

• Password Change / Reset

• Pre-Requisite Roster

• SF State ID lookup

• Short Term Loan

• University Calendar

• Zeus Test

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

The Chancellor's Office (CO) has scheduled a downtime maintenance window for both campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0). The downtime will occur today, Friday, June 7, from 8 p.m. until midnight while the CO works to apply a maintenance pack upgrade.

 

Benefit:

 

  • 2024-25 Cal State Apply updates, including processing unknown gender and ethnicity description in the application posting cycle.
  • Updates to the multiple SQL views used for CSU Fully Online in an effort to enhance performance issues.
  • The International Organization for Standardization (ISO) has updated its State Codes, which include Indonesia, Korea, and the Philippines.

 

 

What Can You Expect

 

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

 

- Accept Admission Offer

- CEL Quick Admit

- E-Trac

- Gator Scheduler

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

On Saturday, June 1, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

 

Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.

 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

 


Overview

On Friday, May 31, 2024, ITS will apply critical Oracle patches to the FPPRD and FWPRD databases. These critical security updates ensure our data remains protected. The maintenance will run from Friday, May 31, through Sunday, June 2, 2024, at 5:00 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: Upgrading the Oracle FPPRD and FWPRD will ensure our databases remain secure. 

 

What Can You Expect

The following applications and services will not be available during upgrading: 

 

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

 

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Overview

ITS will be performing required maintenance on the SFSU OneCard system, which resides at SF State, on Thursday, May 30th, from 8 to 9 p.m. The OneCard system will be unavailable during this time.

 

Benefit: This upgrade will improve both security and reliability of the OneCard system.

 

What Can You Expect

 

The SFSU OneCard system and various Integrations will be unavailable during the maintenance window.

 

Integrated systems which could be impacted include: 

  • Campus Meal Plans 
  • eAccounts 
  • Fill Stations 
  • Flowbird (Parking Lot Kiosk System) 
  • Follett Bookstore System 
  • Innosoft Fusion 
  • Micros Systems (Cash Registers) 
  • OneCard Clipper Integration 
  • Online Photo Submission 
  • Pinnacle Door Control updates (doors will still function, but no changes can be made to the system) 
  • Sequoia Systems (Cash Registers) 
  • Sodexo updates 
  • StarRez updates 
  • Transact Mobile Ordering 
  • TruCredential (for ID Card creation) 
  • Uniprint 
  • Verifone v300c
  • Xerox Machines

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.