ITS Alerts

Overview:

ITS will release a redesigned SF State Gateway portal for soft launch preview on May 7, 2021. The new features and modern clean design of the redesigned SF State Gateway will help engage users, and the update to the back end will greatly improve the portal experience.

What can you expect:

There will be no interruption in the SF State Gateway application since there is a new site for the redesigned Gateway.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will disable the legacy RC4 encryption on Campus Active Directory Domain Controllers on Friday, May 7, 2021 from 6:00 p.m. – 6:30 p.m. RC4 encryption is considered insecure and Microsoft recommends disabling it.

What can you expect:

Legacy applications and devices with Operating Systems Windows Vista and MacOS 10.12 or earlier versions will not be able to use Campus Active Directory or Departmental Shares.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

A critical Oracle patch will be applied on ATLSPROD database starting on Friday, May 14, 2021. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, May 14, 2021 at 5:00 p.m. to Saturday, May 15, 2021 at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.

What can you expect:

The following applications and services will not be available during patching:

  • Bitbucket - ITS

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, May 15, 2021 from 6:00 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What can you expect:

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.



Overview:

Information Technology Services (ITS) has mitigated the security risks associated with the server that hosts online.sfsu.edu and userwww.sfsu.edu. Due to this update, we are able to extend the life of the server to July 30, 2021.

However, this is still an unsupported legacy server, so we strongly encourage online.sfsu.edu and userwww.sfsu.edu users continue to move site content off of the server as soon as possible. Following a content audit of online.sfsu.edu and userwww.sfsu.edu, branding and accessibility issues were identified that put the university at risk.

What can you expect:

Upon decommissioning of the server, site owners will lose access to sites at online.sfsu.edu and userwww.sfsu.edu on July 30, 2021. Site owners have been directly notified about options available to them.

Support:

If you need assistance, please contact the ITS Service Desk at service@sfsu.edu or (415) 338-1420.



Overview:

As behind the scenes work is being done to prepare for the Unified Communication migration, some changes have affected access to campus voicemail for users wishing to check voicemail from off campus.

What can you expect:

The following information provides details for users to access campus voicemail:

  • For users who have already migrated to the new Unified Communication phone system, Avaya
    • To access campus voicemail, users shall continue to use 415-338-6000
  • For on-campus users using their desk phone
    • To access campus voicemail, user shall continue to dial 86000 or use the voicemail button on their desk phone
  • For users who have not migrated to Avaya and want to check voicemail from off campus 
    • To access campus voicemail, users must dial 415-405-7000
    • This will present the user with the same access to voicemail as they were attempting to access through 415-338-6000.

Support:

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.