ITS Archived Alerts

Campus Solutions (CS) 9.2 Production Downtime (Monday, May 13, 2024, 8:00 p.m. – midnight)

Overview

The Chancellor's Office has scheduled a downtown maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. This downtime will occur on Monday, May 13, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a patch.

 

Benefit: This patch will resolve a Financial Aid issue from April 26's maintenance patch.

 

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include: 

 

- Accept Admission Offer 

- CPaGE Quick Admit 

- Gator Scheduler 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Avaya Workplace Softphone Maintenance (Monday, May 13, 2024, 7 p.m. – 10 p.m.)

Overview

Avaya Workplace will conduct a maintenance window on Monday, April 29, from 7 – 10 p.m. to collect the finest logs from the AADS servers.

 

 

What Can You Expect

This maintenance window may impact some Avaya Workplace softphone users. During the log collection, users will not be able to log in to the Avaya Workplace softphone app. All users who were already logged in prior to the maintenance window will not be affected and can process and receive calls normally. There will be no impact on desk phone users or voicemail.

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Campus Wireless Service Maintenance (Saturday, May 4, 2024)

Overview

On Saturday, May 4, ITS will upgrade the wireless controller to resolve known vulnerabilities per the vendor's recommendation. 
 

Benefit 

The upgrade will reduce security vulnerabilities on the Campus Wireless Network. 
 

What Can You Expect 

Campus Wi-Fi service will be down during the maintenance window between 5 am and 7 am on Saturday, May 4, 2024. 

 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 


Monthly Linux Servers Update (Saturday, May 4, 2024)

Overview

On Saturday, May 4, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

 

Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.

 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Wi-Fi Authentication Service Certificate Renewal (Friday, May 3, 2024)

Overview

On Friday, May 3, 2024, ITS will update the certificate on the Wi-Fi client authentication system.

 

 

Benefit: The current certificate utilized on the Wi-Fi authentication system will expire soon, and not replacing it may cause an interruption of service.

 

 

What Can You Expect

Wi-Fi clients may receive a new certificate notification message. Before the Wi-Fi connection is established, users must accept the new certificate when prompted.

 

 

Support

If you experience issues or need assistance, please get in touch with the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Avaya Workplace Softphone Maintenance (Monday, April 29, 2024, 7 p.m. – 10 p.m.)

Overview

Avaya Workplace will conduct a maintenance window on Monday, April 29, from 7 – 10 p.m. to collect the finest logs from the AADS servers.

 

What Can You Expect

This maintenance window may impact some Avaya Workplace softphone users. During the log collection, users will not be able to log in to the Avaya Workplace softphone app. All users who were already logged in prior to the maintenance window will not be affected and can process and receive calls normally. There will be no impact on desk phone users or voicemail.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 


Campus Solutions (CS) 9.2 Production Downtime (April 26, 2024)

Overview

The Chancellor's Office has scheduled a crucial downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2). This downtime will occur on Friday, April 26th, from 8:00 p.m. to midnight. The Chancellor's Office will be working diligently to apply a maintenance pack upgrade.

 

Benefit: This upgrade will bring about a host of bug fixes found in Financial Aid Regs 2 packet.

 

 

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

 

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Replacement of the Certificate on Domain Controllers in ad.sfsu.edu Domain (Saturday, April 26, 2024, 8 p.m.-midnight)

Overview

ITS is renewing the security certificate for our Domain Controllers which serve the LDAP/LDAPS connections. This change will impact system services that connect to Active Directory via LDAPS. The end users or clients should NOT experience any issues directly with their connectivity to SFSU resources. We have coordinated with the service owners on this change.

 

Benefit

Secure connection to domain controllers in ad.sfsu.edu requires a certificate. A certificate enables encrypted communication between applications and domain controllers.

 

What Can You Expect

End users or clients should not experience issues with their connectivity to SFSU resources.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Campus Solutions (CS) 9.2 Production Downtime (April 19, 2024)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, April 19th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

 

Benefit: Cal ISIR Updates for financial aid year 2024-2025, including a new file layout, new pages, new tables, and changes to existing tables. As well as a fix to bugs found in Regs 1 PRP #3 (PeopleSoft Release Patchset), including Negative SAI (Student Aid Index) fix.

 

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

  • CPaGE Quick Admit
  • Gator Scheduler
  • Accept Admission Offer

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.


Campus Solutions (CS) & Human Resources (HR) Production Downtime (April 26, 2024, 5:00 p.m. - 5:30 p.m.)

Overview

The Chancellor's Office, along with Unisys and AWS (Amazon Web Services), has scheduled an emergency downtime maintenance window for both campus PeopleSoft platforms (Campus Solutions (CS) and Human Resources (HR)). The downtime will occur on Friday, April 26th, from 5:00 p.m. to 5:30 p.m. while they work on patching a fix to resolve a connection timeout error.

 

Benefit: This patch will resolve connection timeout errors that users are experiencing in Campus Solutions and Human Resources after AWS migration.

 

 

What Can You Expect

 

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

 

  • Accept Admission Offer
  • CPaGE Quick Admit
  • E-TRAC
  • Gator Scheduler
  • HR Self-Service

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.