ITS Archived Alerts

Overview

To ensure continued security, ITS will replace the old end-of-support firewalls with a new set on June 16, 2023, from 10:00 p.m. until midnight.  

What to Expect

The following campus services will not be available during the maintenance window.

1. DNS (Domain Name System) service for Campus WiFi and wired network

2. DHCP (Dynamic Host Configuration Protocol) service for Campus WiFi and wired network

3. Accessing the internet using campus DNS service

4. Services or servers hosted at the campus data center 

Benefit: 

Installing the new firewalls will ensure better performance for the data center.

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview 

The University's website provider, Pantheon, reported that they discovered a solution for the issue causing some University websites to return as "Not Found." They are applying this remedy to all impacted websites. 

What Can You Expect 

The ITS Web & Mobile team identified and restored all impacted SF State websites. At this time, all SF State websites are functioning as expected. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

The vendor has resolved the reported issue regarding the Unified Communication (UC) functionality.

What Can You Expect 

All UC services are functioning as expected.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

ITS received reports and confirmed an issue with some of the functionality of the Unified Communication (UC) services. The ITS Telecom team has opened a support case with AT&T support to troubleshoot the issue.

What Can You Expect 

Voice mails and notifications for missed calls are currently not being delivered to Office 365 mailboxes. Also, ucmportal.sfsu.edu is not accessible at this time. ITS will continue to keep the community informed on the resolution and progress. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

Some of our SF State websites are currently experiencing issues. The University's website host, Pantheon, reports intermittent downtime affecting their customers. Pantheon has identified the root cause and is quickly correcting the problem. The ITS Web & Mobile team is also working to identify and respond to individual outages as they arise.  

What Can You Expect 

An SF State website may return as "Not Found" while this issue occurs with Pantheon. ITS will restart the website manually and bring it back up within 30 minutes of discovering the problem. ITS will continue to keep the community informed as we receive updates. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

On Tuesday, June 6, 2023, Information Technology Services (ITS) will modify the SF State Single Sign-On (SSO) service to improve login security and reliability. This change will modernize the two-factor authentication (2FA) prompt and make the login experience consistent with the web version of Outlook.

What To Expect 

Users will be presented with a new login screen matching the one currently available on the web version of Outlook. Going forward, all SF State online resources, including email, Gateway, Zoom, DocuSign, and Canvas, will have a consistent login experience. Your SF State login (e.g., 900000000@sfsu.edu) and password will remain the same.

All SF State IT services will remain operational without any service disruption.

Support  

If you have any questions or need assistance, please contact the ITS Service Desk at service@sfsu.edu, 415-338-1420, or submit a ticket at https://its.sfsu.edu/support.

Overview

To improve security and ensure secure access, ITS will upgrade departmental file shares s.sfsu.edu and sec.sfsu.edu on Saturday, June 3, 2023, from midnight until 8 a.m. This upgrade will ensure the server hosting the share files will be more secure. 

What To Expect

The file shares s.sfsu.edu and sec.sfsu.edu will be unavailable during the maintenance window. During the maintenance window, you may be able to access the files hosted here, but please refrain from opening the files as the system may become inaccessible, and you may lose or corrupt your data. Please save and close any open documents and files before the maintenance period to ensure your data is saved.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will perform the required maintenance to the SFSU OneCard system to improve security and reliability, which resides at SF State, on Thursday, June 1st, 2023, from 8 until 9 p.m. The OneCard system will be unavailable during this maintenance period. 

What Can You Expect

The SFSU OneCard system and various integrations will be unavailable during the maintenance window. Impacted systems may include:

• Campus Meal Plans

• eAccounts

• Fill Stations

• Flowbird (Parking Lot Kiosk System)

• Follett Bookstore System

• Innosoft Fusion

• Micros Systems (Cash Registers)

• OneCard Clipper Integration

• Online Photo Submission

• Pinnacle Door Control updates (doors will function, but changes to the system will not )

• Sequoia Systems (Cash Registers)

• Sodexo updates

• StarRez updates

• Transact Mobile Ordering

• TruCredential (for ID Card creation)

• Uniprint

• Xerox Machines

Benefit:

This maintenance improves the security and reliability associated with the OneCard system.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor’s Office has informed ITS that the SumTotal (CSU Learn) platform is now available. The Chancellor's Office is working with the vendor to determine the root cause. We apologize for any inconvenience this may have caused.

What Can You Expect

Users can now access SumTotal and CSU Learn normally.

Support

If you experience issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor’s Office has informed ITS that SumTotal is currently experiencing an outage, and the CSU Learn platform is offline. The site will be up and running shortly. We apologize for any inconvenience this may have caused you on your users on campus.

What Can You Expect

Users may have trouble accessing CSU Learn during the outage.

Support

If you experience issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.