ITS Archived Alerts
Overview
ITS is aware of unexpected impacts on student applicants while trying to access SF State web resources due to implementing the New Single Sign-On (SSO) Password Reset Services.
What Can You Expect
ITS is restoring all SF State IT services using (SSO) to their previous configuration, and no further service disruptions are expected. Users do not need to take any action at this time.
Support
If you have any questions or need assistance, please contact the ITS Service Desk at service@sfsu.edu, 415-338-1420, or submit a ticket at https://its.sfsu.edu/support.
Overview
Transact will be performing vendor-required maintenance on the SFSU OneCard system, which resides at SF State, on Thursday, January 19, 2022 from 8:00 a.m.-5:00 p.m. The OneCard system will be unavailable during this maintenance. This upgrade addresses system issues present since May 30, 2020, adds system enhancements and improves security and reliability.
What Can You Expect
The SFSU OneCard system and various Integrations will be unavailable during the maintenance. Integrated systems which could be impacted include:
- Campus Meal Plans
- eAccounts
- Fill Stations
- Flowbird (Parking Lot Kiosk System)
- Follett Bookstore System
- Innosoft Fusion
- Micros Systems (Cash Registers)
- OneCard Clipper Integration
- Online Photo Submission
- Pinnacle Door Control updates (doors will still function, but no changes can be made to the system)
- Sequoia Systems (Cash Registers)
- Sodexo updates
- StarRez updates
- Transact Mobile Ordering
- TruCredential (for ID Card creation)
- Uniprint
- Xerox Machines
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, January 14, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Tuesday, January 10, 2023, Information Technology Services (ITS) will implement improvements to the SF State Azure Single Sign-On (SSO) Global Login and Password Reset services that will improve both the application’s reliability and security.
What Can You Expect
At this time, no action is required. All SF State IT services will remain operational without any service disruption. In addition to reliability and security improvements, users can also anticipate a new and improved look and feel for the Global Login and Password Reset services. This change will modernize the overall appearance of the two-factor authentication (2FA) prompt.
Support
If you have any questions or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420, or submit a ticket: https://its.sfsu.edu/support.
Overview:
ITS will be performing a hardware upgrade to Network switch sfs-hen-842-sw-1 on Tuesday, January 10, 2023, from 8:00 a.m. – 10:00 a.m. The upgraded switch hardware will be more secure than the current switch, which has been diagnosed as no longer effective by the vendor.
What can you expect:
Some network connections (wired, wireless, and VoIP phones) on the 7th and 8th floors of the Hensill Hall building may be down briefly during the maintenance window. Not all connections on the 7th and 8th floors of Hensill Hall will be impacted. This maintenance will impact no other additional floors.
Support:
If you have questions or are experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu.
Overview
ITS has successfully replaced the Network switch on the 8th floor of the Thornton Hall building.
What Can You Expect
All network connections (wired, wireless, and VoIP phones) on the 8th floor of the Thornton Hall building have been restored and are working normally at this time.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS has been made aware that a Network switch on the 8th floor of the Thornton Hall building has failed and the physical hardware will need to be replaced.
What Can You Expect
Some network connections (wired, wireless, and VoIP phones) on the 8th floor of the Thornton Hall building may be down briefly as ITS addresses this issue. Not all connections on the 8th floor of Thornton Hall will be impacted. ITS is currently working to replace this failed hardware and will send a follow-up announcement ASAP once it is completed.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur Friday, December 9th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
Updates will be made to the Middle Class Scholarship (MCS) roster file to accommodate file layout changes effective 2022-2023.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, December 17, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Hensill Hall Maintenance: Network Upgrade (Thursday, December 22, 2022, from 8:00 a.m. – 10:00 a.m.)
Overview:
ITS will be performing a hardware upgrade to Network switch sfs-hen-842-sw-1 on Thursday, December 22, 2022, from 8:00 a.m. – 10:00 a.m. The upgraded switch hardware will be more secure than the current switch which has been diagnosed as no longer effective by the vendor.
What can you expect:
Some network connections (wired, wireless, and VoIP phones) on the 7th and 8th floors of the Hensill Hall building may be down briefly during the maintenance window. Not all connections on the 7th and 8th floors of Hensill Hall will be impacted. This maintenance will impact no other floors.
Support:
If you have questions or are experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu.