ITS Archived Alerts
Overview
Students cannot retrieve their unofficial transcripts due to an error in Campus Solutions (CS). The Chancellor’s Office (CO) will install a fix later today, from 5 p.m. to 7 p.m., to resolve the issue.
What Can You Expect
Campus users attempting to generate an unofficial transcript in CS will receive an error message. Campus Solutions will not be available between 5 p.m. – 7 p.m. today while the CO installs a fix.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled an emergency downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, September 22, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit: Critical updates applied for FISAP reporting to the Department of Education.
What Can You Expect
Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.
Affected applications include:
- E-Trac
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS has scheduled a maintenance window for StarRez to integrate this application with Azure Cloud SSO. The change is happening on the backend, and users should not experience any differences during the login process into StarRez. The maintenance window will take place on Tuesday, September 26, 2023. The change will improve the security and availability of StarRez.
What Can You Expect
Users may be unable to access StarRez Application during the migration timeframe. Users already logged in will not be affected.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, September 16, 2023, from 6 p.m. to midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor’s Office has scheduled a downtime maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur Friday, September 15, from 8:00 p.m. to midnight while the Chancellor’s Office works to apply a maintenance pack upgrade.
Benefit:
This downtime will apply new functionality to support the automated processing of the Parent PLUS loan. In addition, there will also be updates to Middle Class Scholarship (MCS) import, search/match, load and validation processes, and related application tables and pages to accommodate file layout and program changes effective AY ‘23-’24.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Microsoft will officially end support for the Windows Server 2012 on October 2023, and therefore, ITS will migrate the KMS authentication and activation services to the Windows 2022 server on Tuesday, September 5, 2023.
Benefit:
Migrating the KMS services to the Windows Server 2022 ensures that the server receives continuous security updates that protect against new cyber threats. Additionally, the more recent versions of the Windows Server offer a range of enhanced security features, including improvements to encryption, firewalls, and access controls.
What Can You Expect
During the maintenance window, the Windows license activation may experience a brief service interruption during the KMS activation service migration.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
A new version of the Prerequisite Roster and Permission Number applications made its preview on August 10th and will be permanently moving to a new server. With the move, users will now see an update in design that includes improved performance and responsiveness, mobile compatibility, and dark mode. An additional improvement involves the batch handling of permission numbers and students on the waitlist.
The permanent switchover will take place on September 5th at 5:30 p.m.
Do you still have questions? Check out the below ServiceNow Knowledgebase (KB) reference guides on ITS’s and the Registrar's Office websites.
https://registrar.sfsu.edu/cms/class-roster
https://sfsu.service-now.com/kb_view.do?sysparm_article=KB0011113
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
For non-technical questions, please email the Registrar's Office at records@sfsu.edu or call 415- 338-2350.
Overview
The vendor, DUO Security, uncovered a problem within their system, causing errors during the SF State authentication process. Duo has implemented a fix that has resolved all campus authentication issues. The Duo Two-Factor Authentication (2FA) services should be functioning normally.
What Can You Expect
Duo Security has identified the issue and applied fixes to restore services to full operational status. ITS will reinstate multi-factor authentication to all SF State accounts. Users will again be prompted with the Duo 2FA Authentication screen when logging into campus services.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, August 12, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS has scheduled a maintenance window for Box to integrate with Azure Cloud SSO. The maintenance window is Friday, July 28, at 3 p.m. The change will improve the security and availability of the Box application.
What Can You Expect
Users may be unable to log in to Box during the migration. Users already logged in will not be affected.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.