ITS Archived Alerts
Overview
ITS is working on an issue affecting Microsoft Teams mobile and desktop clients. Users are seeing a prompt to install InTune Portal applications.
What Can You Expect
ITS is working to identify and resolve the root cause of this error.
In the meantime, please temporarily switch to MS Teams for the web at this link: https://www.microsoft.com/en-us/microsoft-teams/log-in.
Using Teams on the web should allow users to use Teams as usual. Do not install the InTune Portal app. ITS will continue to update users as we learn more.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Thursday, March 21, 2024, from 10 - 10:20 p.m. The purpose of this maintenance is to reset the database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).
What Can You Expect
During the maintenance window, users will not be able to access webapps.sfsu.edu, which provides services to the following:
- 2FA Bypass Code Request
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Email Account Services
- Grade Exceptions
- Password Reset
- People Directory Search
- Pre-Requisite Roster / Permission Number
- Security Questions Update
- Security Groups Management
- SF State Gateway such as Announcements, Class Schedule, Holds, To Do List, Financial Info and Admission Status (access to LaunchPads and Links will not be impacted)
- SF State ID lookup
- Short Term Loan
- University Calendar
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, March 16, 2024, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Beginning Friday, March 15, 2024, ITS will apply critical Oracle patches to the FPPRD & FWPRD databases. These critical security updates ensure our data remains protected. The maintenance will run until Sunday, March 17, 2024, at 5:00 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle FPPRD & FWPRD will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will upgrade the campus DNS infrastructure on Monday, March 11th, from 10 p.m. to midnight.
Benefit: Upgrading the campus DNS servers will increase capacity and improve performance capabilities.
What Can You Expect
During this time, users may experience slower name resolution, which may cause issues like web pages to load more slowly or stall during loading.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview:
Beginning Friday, March 8, 2024, ITS will apply critical Oracle patches to the PROD & IRDMPRD databases. These critical security updates ensure our data remains protected. The maintenance will run until Saturday, March 9, 2024, at 5:00 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle PROD & IRDMPRD will ensure our databases remain secure.
What Can You Expect:
The following applications and services will not be available during upgrading:
- Academic Senate Voting
- Budget AO - Executive Dashboard (Tableau Cloud)
- CEL Shopping Cart
- Class Schedule
- Data refresh for HR_INTERFACE object
- Data refresh for OneCard
- Data refresh for some OnBase MVs
- Directory Search
- Division of Student Life (DSL) GatorX DataMart
- Email Account Services
- Grade Exceptions
- Metro College Data Feed to SalesForce Cloud.
- MV refresh for Academic Technology
- MV refresh for Follett Bookstore
- MV refresh for usage of Web Team, such as those CR objects
- Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
- Password Change / Reset
- Pre-Requisite Roster
- SF State ID lookup
- Short Term Loan
- University Advancement CRM DataMart (BlackBaud Cloud)
- University Calendar
- WebFocus reporting services - Dept of IR
- Zeus Test
Support:
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2, and Human Resources (HR) 9.0. The downtime will occur on Friday, March 8, from 6:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This update will provide a new process for uploading student-transfer courses from California Community College (CCC) to PeopleSoft staging tables to facilitate the creation of course transfer rules. There will also be new functionality to process batch admission revocation after matriculation and a modified Class Search page to display course Reserve Capacity information. Finally, this upgrade will include Oracle's 2024-2025 Financial Aid Regs 1 PeopleSoft Release Patchset (PRP)#3, which contains new FAFSA requirements.
What Can You Expect:
Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- E-Trac
- Gator Scheduler
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, March 2, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, March 1, 2024, the Institutional Research server will experience a brief downtime from 5 to 8 p.m. while ITS installs a storage expansion to improve server functionality.
Benefit:
This upgrade will improve server functionality.
What Can You Expect
During the maintenance window, the following applications and services will not be available:
Budget AO - Executive Dashboard (Tableau Cloud)
Division of Student Life (DSL) GatorX DataMart
Metro College Data Feed to SalesForce Cloud
Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
University Advancement CRM DataMart (BlackBaud Cloud)
WebFocus Reporting Services - Dept of Institutional Research
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Monday, February 5, ITS upgraded ServiceNow to the Vancouver release. There are two upcoming changes to be implemented on Monday, February 12, described below.
What Can You Expect
Service Portal Update: This will allow all catalog items and knowledge base articles (including Human Resources) to appear in one place.
The URL will remain the same: https://sfsu.service-now.com/sp
Email Notification Change: Users will receive a simplified template when tickets are emailed. Agents responding to tickets should respond as if it was an email, include a salutation “Hello Agnes”, and a signature with your name and department. This will also ensure the user knows who addressing the request or incident and help personalize the interaction between the agent and the user.
Support
If you experience issues or need assistance, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.