ITS Archived Alerts
Overview
ITS is currently investigating reports of issues impacting the performance of Microsoft Teams. Users may notice problems with message delivery or slow response times.
What Can You Expect
ITS is working with Microsoft to remedy this issue as quickly as possible. We will keep you updated as we learn more.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The issue causing users to experience problems connecting to the campus WiFi services has been resolved.
What Can You Expect
Campus WiFi services are now working as expected. Users should have no issue with connecting and staying connected to campus WiFi.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview:
After last week's Wi-Fi service maintenance, some users are experiencing spotty Wi-Fi service on campus. The ITS Network team is working with the vendor's tech support to address the issue immediately.
What Can You Expect
In the meantime, some users may experience trouble connecting to campus Wi-Fi service or have intermittent connections. ITS will keep you updated as the status progresses.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview:
Due to the power outage affecting campus on Tuesday, January 16, ITS will now conduct the Avaya Workplace Server maintenance tomorrow, January 18, at 7 p.m. This maintenance will run through Friday, January 19, at 8 a.m. During this time, users may be unable to log in to Avaya Workplace or experience an interruption in services. All maintenance will occur during non-business hours for minimal disruption.
Benefit: Avaya Workplace will have the ability to support ACD feature and migrate SSO to MS Azure
What Can You Expect
All Avaya Workplace users may be unable to log in during the maintenance window or experience intermittent service interruptions.
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Beginning tomorrow, Friday, January 19, at 10 p.m., Information Technology Services (ITS) will update the operating system for the campus wireless infrastructure.
Benefit: This upgrade will provide more stable Wi-Fi performance across the campus.
What Can You Expect
During this upgrade, users may experience an interruption in campus Wi-Fi services until the maintenance window is complete.
Support
If you experience issues or need assistance, please get in touch with the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview:
Starting Tuesday, January 16 at 7 p.m., ITS will conduct an Avaya Workplace Server maintenance. This maintenance will run through Wednesday, January 17, at 8 a.m. During this time, users may be unable to log in to Avaya Workplace or experience an interruption in services. All maintenance will occur during non-business hours for minimal disruption.
Benefit: Avaya Workplace will have the ability to support ACD feature and migrate SSO to MS Azure
What Can You Expect
All Avaya Workplace users may be unable to log in during the maintenance window or experience intermittent service interruptions.
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Starting Friday, January 12, 2024, ITS will enable the Canvas whiteboarding feature within the Box platform.
What Can You Expect
Users will now be able to collaborate using the Canvas whiteboard tool while using Box services.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, January 13, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The issue affecting Box.com, causing users to be unable to access their files, has been resolved.
What Can You Expect
Box.com services are now working as expected. Users should have no issues using Box as usual.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, December 16, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.