ITS Archived Alerts
Overview
On Saturday, August 3, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.
What Can You Expect
During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Beginning Friday, July 26th, the ITS Service Desk in Library 360E is now open for walk-in assistance!
What Can You Expect
Our staff can assist you in person Monday through Friday from 8:00 a.m. to 5:00 p.m. in our new location in Library 360E on the third floor. We are committed to providing top-notch support to meet your technology needs.
Support
If you prefer to schedule an appointment or have any inquiries beforehand, you can reach us at service@sfsu.edu or 415-338-1420. We look forward to serving you at our new location.
Overview
ITS will apply monthly updates on the faculty.sfsu.edu web server on Friday, July 26, from 6 to 10 p.m.
Benefit: The latest security updates and bug fixes will improve the security and reliability of the web server.
What Can You Expect
During the maintenance window, https://faculty.sfsu.edu might be briefly unavailable.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtown maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. This downtime will occur on Friday, July 26, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit: The disbursement modification will adjust students' awards for a term based on enrollment and enrollment intensity to deliver funds on time.
After the Disbursement Proration process, the item types become out of sync. This process will sync all item types with the offered, accept, and disbursement amounts on the "Fiscal Item Type" page.
What Can You Expect
During the maintenance window, the PeopleSoft platform campus Solutions (CS) will be temporarily unavailable. This maintenance window will impact several applications, including:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you encounter any issues or require assistance, please do not hesitate to contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. We are here to support you.
Overview
On Monday, July 22, 2024, ITS will upgrade the listserv, lists.sfsu.edu, to the latest Sympa software.
Benefit: After completing this maintenance, the service will be more secure, and the listserv performance will significantly improve, providing you with a better user experience.
What Can You Expect
During this maintenance window, the listserv, lists.sfsu.edu, will be unavailable on July 22, 2024, from 10 to 11 p.m.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The ITS Service Desk will relocate to a temporary space in the library effective Friday, July 19. During this transition period, we will temporarily suspend in-person appointments and conduct all appointments virtually and by phone. We hope to have the ITS Service Desk fully operational in the library by the end of next week. This change is necessary to ensure a smooth relocation process and to minimize disruptions to our services so that we can serve our customers best. In the meantime, should you require support, please continue to contact us at service@sfsu.edu or 415-338-1420, and one of our dedicated staff will be happy to assist you.
What Can You Expect
We will notify our customers when we are up and running in our new location. As soon as the service desk relocation is complete, we will resume our regular in-person appointment scheduling.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. Thank you for your understanding and cooperation during this transition.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, July 13, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtown maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. This downtime will occur on Friday, July 12, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This updated patch includes the following items:
- 2024-2025 Cal Grant Phase 2 Retrofits
- Update to Cal Grant Input Detail Document specifications for the 24/25 academic year
- Retrofitted PLUS Loan mod in response to the removal of CS permission to PS_EMPLOYEES to verify if a parent borrower is a past or present employee.
What Can You Expect
During the maintenance window, Campus Solutions (CS) will be temporarily unavailable. Other impacted applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you encounter any issues or require assistance, please do not hesitate to contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. We are here to support you.
Overview
On Saturday, July 6, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtown maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. This downtime will occur on Friday, June 21, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Please note that the original maintenance pack upgrade, which was scheduled for this Friday, June 14, will now take place next Friday, June 21, and encompass the following modifications.
Benefit:
This updated patch includes the following items:
- Modifications to 2024-25 Financial Aid Cal ISIRs, including changes to the record length, additional field, and valid content.
- Updates to the 2024/2025 Financial Aid Awarding process, which has enhancements to the 2024/2025 ISIR comment code and customization of view used to display ISIR reject codes on the Financial Aid Status Page.
- Pell Grant Awarding Fixes
- Cal Grant Updates include file layout, import, and load process updates.
What Can You Expect
During the maintenance window, the PeopleSoft platform campus Solutions (CS) will be temporarily unavailable. This will impact several applications, including:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you encounter any issues or require assistance, please do not hesitate to contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. We are here to support you.