ITS Archived Alerts
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD databases from Friday, September 12, at 5 p.m., through Saturday, September 13, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.
Benefits
Upgrading the PROD and OBPRD databases will strengthen security and ensure continued protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Data refresh for HR_INTERFACE object
• Data refresh for OneCard
• Data refresh for some OnBase MVs
• Directory Search
• Email Account Services
• Grade Exceptions
• MV refresh for Academic Technology
• MV refresh for Follett Bookstore
• MV refresh for usage of Web Team such as those CR objects
• OnBase application
• Password Change / Reset
• Pre-Requisite Roster
• SF State ID lookup
• Short Term Loan
• University Calendar
• Zeus Test
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
The Chancellor's Office (CO) has scheduled a maintenance downtime window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 12 from 8:00 p.m. to midnight, while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
This maintenance will apply updates to the 2024-25 FISAP and Federal Work-Study programs.
What to Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- CPaGE Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will update authentication method settings in Microsoft Entra to align with upcoming changes from Microsoft. Specifically, configurations for SMS and voice call authentication will be modified on Monday, September 8, from 9:00 a.m. to 9:30 a.m.
What to Expect
There will be no visible impact to users during or after the update.
This change is required as Microsoft is retiring legacy protocols for authentication next month. Implementing this update ensures continued compatibility and security with Microsoft’s current standards.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will upgrade Palo Alto Networks’ GlobalProtect VPN software to the latest version (6.2.8) on Monday, September 8, 2025, from 6:30 p.m. until 9 p.m.
Benefit
This maintenance will ensure our campus remains secure by improving GlobalProtect security features.
What Can You Expect
After the upgrade, users connecting to GlobalProtect will be prompted to download and upgrade to the latest version of GlobalProtect software.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call (415) 338-1420.
Overview
On Saturday, September 6, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.
Benefit
These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.
What Can You Expect
During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) has successfully completed network repairs following the outages caused by scheduled power work over the weekend. Network services have now been fully restored in all impacted areas, including the 2nd floor of the Fine Arts building.
What to Expect
- Hardwired and wireless internet services are fully operational across campus.
- VoIP phone functionality has also been restored in all previously affected areas.
- ITS will continue to monitor network performance to ensure continued stability.
We appreciate the campus community’s patience and understanding during the restoration process.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) has restored network connectivity to the 3rd floor of the Humanities and Social Sciences (HSS) building following the outages caused by scheduled power work over the weekend. However, network service is still unavailable on the 2nd floor of the Fine Arts building, and troubleshooting efforts are ongoing.
What to Expect
- Network services (wired, wireless, and VoIP) have been fully restored in the HSS building.
- Network service in the Fine Arts building (2nd floor) remains offline as we continue to diagnose and address the issue.
- ITS will continue troubleshooting this evening and provide an update tomorrow morning with the latest status and expected timeline for full restoration.
We appreciate your continued patience as we work to restore all services.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) is currently addressing network outages affecting parts of campus. The most significant impacts have been reported on the 3rd floor of the Humanities and Social Sciences (HSS) building and the 2nd floor of the Fine Arts building. Other buildings may also be experiencing intermittent network issues, and we are continuing to assess the full scope.
What to Expect
ITS is actively working to identify and resolve all affected areas and restore network connectivity as quickly as possible.
Please note the following impacts in affected areas:
- Hardwired and wireless internet service will be unavailable until the network hardware has been replaced.
- VoIP phones in the listed locations will not function until the network has been restored.
- Full restoration of network services is expected to take approximately 8 hours.
We will provide more information as it becomes available.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, August 16, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases from Friday, August 15, at 5 p.m., through Saturday, August 16, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable.
Benefits
Upgrading the OIMPRD and IRDMPRD databases will strengthen security and ensure continued protection of SFSU data.
What to Expect
The following applications and services will be unavailable during the maintenance period:
• Budget AO - Executive Dashboard (Tableau Cloud)
• Division of Student Life (DSL) GatorX DataMart
• Metro College Data Feed to Salesforce Cloud
• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoEd Cloud
• The Oracle Identity Manager (OIM) provisioning system
• University Advancement CRM DataMart (Blackbaud Cloud)
• WebFocus Reporting Services – Dept. of IR
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.