ITS Archived Alerts
Overview
ITS will perform the required maintenance to the SFSU OneCard system to improve security and reliability, which resides at SF State, on Thursday, June 1st, 2023, from 8 until 9 p.m. The OneCard system will be unavailable during this maintenance period.
What Can You Expect
The SFSU OneCard system and various integrations will be unavailable during the maintenance window. Impacted systems may include:
• Campus Meal Plans
• eAccounts
• Fill Stations
• Flowbird (Parking Lot Kiosk System)
• Follett Bookstore System
• Innosoft Fusion
• Micros Systems (Cash Registers)
• OneCard Clipper Integration
• Online Photo Submission
• Pinnacle Door Control updates (doors will function, but changes to the system will not )
• Sequoia Systems (Cash Registers)
• Sodexo updates
• StarRez updates
• Transact Mobile Ordering
• TruCredential (for ID Card creation)
• Uniprint
• Xerox Machines
Benefit:
This maintenance improves the security and reliability associated with the OneCard system.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor’s Office has informed ITS that the SumTotal (CSU Learn) platform is now available. The Chancellor's Office is working with the vendor to determine the root cause. We apologize for any inconvenience this may have caused.
What Can You Expect
Users can now access SumTotal and CSU Learn normally.
Support
If you experience issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor’s Office has informed ITS that SumTotal is currently experiencing an outage, and the CSU Learn platform is offline. The site will be up and running shortly. We apologize for any inconvenience this may have caused you on your users on campus.
What Can You Expect
Users may have trouble accessing CSU Learn during the outage.
Support
If you experience issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, May 13, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0). The downtime will occur on Friday, May 5, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
- Removing non-matriculated programs from appearing in EAB Navigator
- Masking banking routing and account information for direct deposit administrative pages in CS
- Correcting security profiles in HR
- Including additional eligibility criteria for Flexible Spending Account (FSA) requirements
What Can You Expect
Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
Support
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
To improve security, ITS will update the Nagios software to the latest version on Monday, April 24, 2023, from 10 p.m. -10:30 p.m.
What Can You Expect
Nagios monitoring and the https://nagios.ops.sfsu.edu will not be available during the maintenance window.
Benefit:
This update made to the Nagios Software will improve security on nagios.ops.sfsu.edu.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, April 21, 2023, at 8 p.m., ITS will implement a new GlobalProtect client version 5.2.12 to enforce security.
Benefit:
The new version of GlobalProtect will enable more settings for a thorough client security check.
What Can You Expect
Upon connecting to VPN, once the new version goes live, users will be prompted to upgrade their GlobalProtect client to the latest version, 5.2.12.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The certificate on the WiFi client authentication system will expire soon. ITS will install a new certificate to replace and update the old one on Thursday, April 20, 2023, from 9 p.m. until midnight.
Benefit:
ITS will update the WiFi Authentication System with a current certificate.
What Can You Expect
Depending on their operating system, some WiFi clients may receive a new certificate warning. Users can establish the WiFi connection once they accept the new certificate.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, April 15, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The SF State Web Application server (webapps.sfsu.edu) will undergo scheduled maintenance on Thursday, April 14, 2023, from 10 p.m. - 10:20 p.m.
What Can You Expect
During this maintenance window, users will not be able to access webapps.sfsu.edu.
This update may impact the following services:
2FA Bypass Code Request
Academic Senate Voting
CEL Shopping Cart
Class Schedule
Email Account Services
Grade Exceptions
Password Reset
People Directory Search
Pre-Requisite Roster / Permission Number
Security Questions Update
Security Groups Management
SF State ID lookup
Short Term Loan
University Calendar
SF State Gateway features - Announcements, Class Schedule, Holds, To Do List, Financial Info, and Admission Status.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.