ITS Archived Alerts
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, July 16, 2022, 6 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will complete the OnBase 18 to OnBase EP3 upgrade the evening of Tuesday, July 19, 2022 and retire the legacy OnBase 18 environment. This will enable future improvements to OnBase, optimize OnBase support for the entire campus, and improve security.
Any users still using the OnBase 18 Unity/Thick clients should upgrade to OnBase EP3 before July 20, 2022. OnBase 18 Unity Clients will no longer function beginning July 20, 2022.
What Can You Expect
OnBase 18 Unity Client and Thick Client (Scanning Workstations) - ACTION REQUIRED
The OnBase Unity Client and Thick Client version 18 will stop functioning on July 20, 2022 and an update to EP3 is required.
On ITS-managed computers, the OnBase Unity and Thick Client software will be automatically upgraded to EP3 starting July 14, 2022. To avoid interruptions, it is suggested that you self-upgrade via the Software Center prior to the forced upgrade.
If your computer is not managed by ITS, you must contact your IT Service Provider for the upgrade.
OnBase Web Client
Web Client Users may need to update their bookmarks to use the universal address (https://onbase.sfsu.edu).
If you have already been updated to the OnBase EP3 client, access to the Production environment will not be impacted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, August 12, 2022, from 10 p.m.- 2 a.m., ITS will upgrade the campus DNS, DHCP, and NTP servers ns1.sfsu.edu (also known as ntp1.sfsu.edu, dhcp01.sfsu.edu, 130.212.10.214, 130.212.10.215) and ns2.sfsu.edu (also known as ntp2.sfsu.edu, dhcp02.sfsu.edu, 130.212.10.163, 130.212.10.164). This will result in faster and more secure DNS, DHCP, and NTP services.
To prepare for the maintenance, all campus DNS and DHCP change requests will be paused from August 11, 2022, at 9 a.m., until August 13, 2022, at 9 a.m.
What Can You Expect
End users may experience slower name resolution and IP address assignment during the maintenance period. Clients or applications that do not fail over to alternate DNS servers gracefully may need to be restarted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, August 13, 2022, 6 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will upgrade the operating system on the Data Center switches from Saturday, August 13, 2022, at 8 p.m. to Sunday, August 14, 2022, at 2 a.m. This will ensure the Data Center core switches have the latest vendor-recommended operating system.
What Can You Expect
No service interruption is expected as all devices have redundant connections. If there is any technical issue during the upgrade, the whole switch will be rebooted, and all connected devices will lose connectivity for approximately 10-15 minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
After June 15, 2022, the Internet Explorer desktop application will be out of support and disabled, automatically by Microsoft, redirecting users to Microsoft Edge.
What You Can Expect
Starting June 15, 2022, Microsoft will gradually transition users from the unsupported IE11 desktop app to Microsoft Edge. The IE11 desktop app will be progressively redirected to Microsoft Edge over several months. The IE11 desktop app will be permanently disabled as part of a future Windows Cumulative Update.
If your department uses web applications that require Internet Explorer, you should contact the application provider to ensure that it’s compatible with Edge or another web browser.
Some applications may work in Edge’s IE Compatibility Mode as a temporary solution until the web application can be properly updated.
Support
If you experience issues or need assistance, please contact your local IT support or the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor’s office has scheduled a downtime maintenance window for a HEERF online application enhancement in the Campus Solutions (CS) production environment (CSFPRD). The downtime will occur on Friday, June 17, 2022, from 8 p.m. to midnight while the Chancellor's Office performs the upgrade.
What Can You Expect
The Campus Solutions production environment (CSFPRD) will be unavailable during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, June 18, 2022, 6 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will upgrade OnBase 18 to OnBase EP3 on Monday, June 20, 2022, from 8 p.m.-9 p.m. This update includes Web access, Unity client access, and Thick client (scanning station) access. This will standardize our OnBase client versions, enable future improvements to OnBase, and optimize OnBase support for the entire campus and address outstanding Security Issues.
What Can You Expect
OnBase 18 Unity Client - ACTION REQUIRED
Any user still using an OnBase 18 Unity client on June 21, 2022, or thereafter must contact their IT Service Provider for the OnBase EP3 Unity Client. The OnBase EP3 Unity Client will be available to ITS-managed computers in the Windows Software Center prior to the cutover.
OnBase 18 Thick Client (Scanning Workstations)
The ITS Service Desk (or your IT Service Provider) will remotely work with users on unmanaged scanning workstations and upgrade the OnBase Thick Client on or around the cutover date (though the OnBase 18 Thick Client should still work after the cutover for a time). The upgrade will also be made available to ITS-managed computers in the Windows Software Center prior to the cutover.
OnBase 18 Web Client
The same shortcut URL (https://onbase.sfsu.edu) will now be the OnBase EP3 Web client. Anyone with a bookmark to the current URLs of https://ob18-web01.ad.sfsu.edu or https://ob18-web02.ad.sfsu.edu should update their bookmarks.
If you are already using the OnBase EP3 client, access to the Production environment will not be impacted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will upgrade the network switch in the Creative Arts building on Tuesday, June 26, 2022, from 7 a.m.-8 a.m. This will provide a faster network connection to the building.
What Can You Expect
All network connections (Wired and Wireless connections and VoIP phones) will be briefly unavailable in the Creative Arts building during the upgrade.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.