ITS Archived Alerts
Overview
ITS will upgrade the Downtown Campus Network Switch on Thursday, July 14, 2022, from 7 a.m.-8 a.m. This will add redundancy in the path between floors and reduce single points of failure.
What Can You Expect
All network connections (Wired, Wireless, and VoIP phones connections) will briefly be down at the Downtown Center campus during the upgrade window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, July 15, 2022, from 8 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade.
Benefits:
- Updates to EAB Student General file
- Updates to Financial Aid Database Reporting
- Updates to Veterans Benefit Reporting
What Can You Expect
Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CEL Quick Admit
- E-Trac
- Gator Scheduler
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor’s Office has scheduled a downtime maintenance window for the HEERF online application enhancement in the Campus Solutions (CS) production environment (CSFPRD). The downtime will occur on Friday, July 15, 2022, from 8 p.m. to midnight while the Chancellor's Office performs the upgrade. General software fixes and product improvements are featured in the application update.
What Can You Expect
The Campus Solutions (CS) production environment will not be available during the upgrade period.
Affected applications include:
- Campus Solutions
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will upgrade the network switch in the Creative Arts building on Thursday, July 7, 2022, from 7 a.m.-8 a.m. This will provide a faster network connection to the building.
What Can You Expect
All network connections (Wired and Wireless connections and VoIP phones) will be briefly unavailable in the Creative Arts building during the upgrade.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, July 15, 2022, at 10 a.m. use of @sfsu.edu email address as a sender will no longer be supported in external email services that are not part of the SF State email system, or are not approved for such use by a third-party mass email service. This is to improve the security of email.
What Can You Expect
Email sent as @sfsu.edu addresses from Cloud services which are not part of the SF State Enterprise email system, or SF State-approved third-party mass email services such as Blackboard Connect, will no longer be allowed.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, July 16, 2022, 6 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will complete the OnBase 18 to OnBase EP3 upgrade the evening of Tuesday, July 19, 2022 and retire the legacy OnBase 18 environment. This will enable future improvements to OnBase, optimize OnBase support for the entire campus, and improve security.
Any users still using the OnBase 18 Unity/Thick clients should upgrade to OnBase EP3 before July 20, 2022. OnBase 18 Unity Clients will no longer function beginning July 20, 2022.
What Can You Expect
OnBase 18 Unity Client and Thick Client (Scanning Workstations) - ACTION REQUIRED
The OnBase Unity Client and Thick Client version 18 will stop functioning on July 20, 2022 and an update to EP3 is required.
On ITS-managed computers, the OnBase Unity and Thick Client software will be automatically upgraded to EP3 starting July 14, 2022. To avoid interruptions, it is suggested that you self-upgrade via the Software Center prior to the forced upgrade.
If your computer is not managed by ITS, you must contact your IT Service Provider for the upgrade.
OnBase Web Client
Web Client Users may need to update their bookmarks to use the universal address (https://onbase.sfsu.edu).
If you have already been updated to the OnBase EP3 client, access to the Production environment will not be impacted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, August 12, 2022, from 10 p.m.- 2 a.m., ITS will upgrade the campus DNS, DHCP, and NTP servers ns1.sfsu.edu (also known as ntp1.sfsu.edu, dhcp01.sfsu.edu, 130.212.10.214, 130.212.10.215) and ns2.sfsu.edu (also known as ntp2.sfsu.edu, dhcp02.sfsu.edu, 130.212.10.163, 130.212.10.164). This will result in faster and more secure DNS, DHCP, and NTP services.
To prepare for the maintenance, all campus DNS and DHCP change requests will be paused from August 11, 2022, at 9 a.m., until August 13, 2022, at 9 a.m.
What Can You Expect
End users may experience slower name resolution and IP address assignment during the maintenance period. Clients or applications that do not fail over to alternate DNS servers gracefully may need to be restarted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, August 13, 2022, 6 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will upgrade the operating system on the Data Center switches from Saturday, August 13, 2022, at 8 p.m. to Sunday, August 14, 2022, at 2 a.m. This will ensure the Data Center core switches have the latest vendor-recommended operating system.
What Can You Expect
No service interruption is expected as all devices have redundant connections. If there is any technical issue during the upgrade, the whole switch will be rebooted, and all connected devices will lose connectivity for approximately 10-15 minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.