ITS Archived Alerts
Overview
As behind the scenes work is being done for the Unified Communication migration, some changes have affected access to campus voicemail for users wishing to check voicemail from off campus.
What can you expect
The following information provides details for users to access campus voicemail:
- For users who have already migrated to the new Unified Communication phone system, Avaya
- To access campus voicemail, users shall continue to use 415-338-6000
- For on-campus users using their desk phone
- To access campus voicemail, user shall continue to dial 86000 or use the voicemail button on their desk phone
- For users who have not migrated to Avaya and want to check voicemail from off campus
- To access campus voicemail, users must dial 415-405-7000
- This will present the user with the same access to voicemail as they were attempting to access through 415-338-6000.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, May 14, 2022, 6:00 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Thursday, May 5, 2022, from 10:00pm to 10:20pm. The purpose of this maintenance is to reset the database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).
What Can You Expect
During this maintenance, users will not be able to access webapps.sfsu.edu, which provides services including the following:
- 2FA Bypass Code Request
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Email Account Services
- Grade Exceptions
- Password Change / Reset
- People Directory Search
- Pre-Requisite Roster
- Security Questions Update
- SF State ID lookup
- Short Term Loan
- University Calendar
- Some features on the SF State Gateway, such as Announcements, Class Schedule, Holds, To Do List, Financial Info, and Admission Status
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, May 6, 2022, from 10:00 p.m.- midnight, ITS will change the source of user accounts for the Duo 2FA service from on-premise Active Directory to Azure Active Directory. As a result, Duo 2FA will no longer have a dependency on any on-premise infrastructure.
What You Can Expect
End users should not experience any issues with Duo 2FA authentications during or after this change.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The ITS Network team will perform maintenance on Friday, May 6, 2022, from noon – 4:00 p.m.
What Can You Expect
ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The ITS Network team will perform maintenance on Friday, April 29, 2022, from noon – 4:00 p.m.
What Can You Expect
ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The certificate on the Wi-Fi client authentication system is set to expire on May 6, 2022. ITS will install a new certificate on Friday, April 29, 2022, from 9:00 p.m.-midnight.
What Can You Expect
After the new certificate has been installed, users connecting to Wi-Fi may be prompted with a new certificate warning. If prompted, users will need to accept the new certificate for the Wi-Fi connection to be established.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Information Technology Services will be upgrading a network switch on Tuesday, April 26, 2022, at 7:00 a.m. This will briefly affect wired and wireless connections, as well as VoIP phones, in the Fine Arts building.
What Can You Expect
Wired, wireless connections, and VoIP phones will briefly be down in the Fine Arts building from 7:00 a.m. – 8:00 a.m.
Support
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, April 16, 2022, 6:00 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The ITS Network team will perform maintenance on Friday, April 8, 2022, from noon – 4:00 p.m.
What Can You Expect
ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.