ITS Archived Alerts
Overview
The ITS Network team will update the main GlobalProtect VPN portal (gp.sfsu.edu) to use the default browser on Thursday, March 10, 2022, from 7:00 a.m. – 8:00 a.m. Updating to use the default browser is a necessary step in enabling additional security features.
What Can You Expect
Your GlobalProtect VPN login experience will change after this update.
Detailed information on what to expect for Windows users can be found here:
https://sfsu.service-now.com/kb_view.do?sysparm_article=KB0010906
Detailed information for Mac users can be found here:
https://sfsu.service-now.com/kb_view.do?sysparm_article=KB0010931
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS is investigating an email issue associated with Qualtrics-generated emails not being delivered to SF State email accounts.
What Can You Expect
Qualtrics emails being sent to SF State email accounts are not being received by users. Qualtrics emails sent to non-SF State email accounts are not impacted, and continue to operate as expected.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
A critical Oracle patch will be applied on ATLSPROD and IRDMPRD database starting on Friday, March 4, 2022. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, March 4, 2022, at 5:00 p.m. to Saturday, March 5, 2022, at 5:00 p.m. There will be an interruption to all services that connect to the Oracle databases while the patch is being applied.
What Can You Expect
The following applications and services will not be available during patching:
- Bitbucket - ITS
- WebFocus reporting services - Dept of IR
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The ITS Network team will perform maintenance on the border firewall network on Friday, February 11, 2022, from noon – 4:00 p.m.
What Can You Expect
ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
A critical Oracle patch will be applied on the PROD database starting on Friday, February 18, 2022. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, February 18, 2022, from 8:00 p.m. to 11:00 p.m. There will be an interruption to all services that connect to the PROD Oracle databases while the patch is being applied.
What Can You Expect
The following applications and services will not be available during patching:
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Data refresh for HR_INTERFACE object
- Data refresh for OneCard
- Data refresh for some OnBase MVs
- Directory Search
- Email Account Services
- Grade Exceptions
- MV refresh for Academic Technology
- MV refresh for Follett Bookstore
- MV refresh for usage of Web Team such as those Class Roster objects
- Password Change / Reset
- Pre-Requisite Roster
- SF State ID lookup
- Short Term Loan
- University Calendar
- Zeus Test
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, February 18, 2022, from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. Benefits include:
- Enhancements to CSU Integration Framework
- Updates to IRS transmission file
- Updates to Local Area Evaluation
What Can You Expect
Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CEL Quick Admit
- E-Trac
- Gator Scheduler
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor Office’s Data Center has scheduled a downtime maintenance window for campus-wide PeopleSoft platforms, which includes Campus Solutions (CS), Human Resources (HR), Common Financial Systems (CFS) and Financial Data Warehouse (FDW). All CMS Data Center services will be unavailable from Saturday, February 19, 2022, from 10:00 p.m.-Sunday, February 20, 2022, at 9:00 a.m.
What Can You Expect
Campus Solutions (CS), Human Resources (HR), Common Financial Systems (CFS), and Financial Data Warehouse (FDW) will be unavailable during the maintenance window. Scheduled jobs during this maintenance window may also be impacted. Affected applications include:
- Accept Admission Offer
- Cash Offset for GL
- CEL Quick Admit
- CFS Crosswalk
- CSU Accounting Line for GL
- E-Trac
- Gator pass
- Gator Scheduler
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
A critical Oracle patch will be applied to the FPPRD & FWPRD Databases starting on Friday, February 11, 2022. These critical security updates are being applied to ensure our data remains protected. The maintenance will be from Friday, February 11, 2022, at 5:00 p.m. through Sunday, February 13, 2022, at 5:00 p.m.
There will be an interruption to all services that connect to the Oracle database while the patch is being applied.
What Can You Expect
The following applications and services will not be available during patching:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The ITS Network team will perform maintenance on Friday, February 11, 2022, from noon – 4:00 p.m.
What Can You Expect
ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, February 11, 2022, from 8:00 p.m. – 11:30 p.m., ITS will apply Operating System updates on the OBPRD Oracle database server. This will help ensure security of the services.
What Can You Expect
The following applications and services will not be available during the maintenance:
- OnBase application
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.