ITS Archived Alerts
Overview
AT&T will be patching our Avaya telecom servers to patch the Log4j vulnerability on Friday, February 4, 2022, from 4:30 a.m.-8:00 a.m.
What Can You Expect
All Avaya phone services will be intermittently unavailable while the servers are being patched. Elevator phones and code blue phones will not be impacted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Downtown campus (160 Spear Street) Internet, Wi-Fi, and phone connectivity are currently down.
What Can You Expect
Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS is investigating and will send an update as soon as we have more details.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
END OF DAY UPDATE: Office 365 and Teams Service Degradation (Thursday, January 27, 2022 – 4:25 p.m.)
Overview
Microsoft has reported Office 365 issues that have caused degradation of Microsoft email and MS Teams services. Microsoft continues to report that Office 365 email services are in a degraded state. Teams should be working normally again.
What Can You Expect
Some users might experience intermittent issues connecting to Office 365 email services, but should have no problems with Teams.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Microsoft has reported Office 365 issues that have caused degradation of Microsoft email and MS Teams services. Microsoft identified the root cause and is now recovering the services. Microsoft continues to report that the issues exist.
What Can You Expect
Some users might experience intermittent issues connecting to Office 365 Email and MS Teams.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
SF State Web Application services will undergo a scheduled maintenance on Thursday, January 20, 2022, from 10:00 p.m. - midnight. The purpose of this maintenance is to update the SSL certificate that secures the browsing communication. This will allow for secure web browsing when accessing SF State web applications.
What can you expect
During this maintenance, users may not be able to access the following services:
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Email Account Services
- Exchange Distribution Group'
- Footprints Agent
- Grade Exceptions
- Parking Permit Applications
- Password Change / Reset
- Pre-Requisite Roster
- Security Groups Management
- Senate Voting
- SF State ID lookup
- University Calendar
- Zeus Test
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, January 15, 2022, from 6:00 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What can you expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The ITS Network team will perform maintenance on Friday, January 7, 2021, from noon – 4:30 p.m. to increase security on the Border Firewall.
What can you expect
ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The ITS Network team will perform maintenance on Friday, September 10, 2021, from 1:00 p.m. – 5:00 p.m. to simplify the Student Health Services network. This maintenance will streamline network connectivity at Student Health Services.
What can you expect
During this maintenance internet access from wired connections may be intermittently affected. Wireless service will not be impacted.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 3, 2021 from 8:00 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade. This Financial Aid update enables reporting of 2020-2021 aid year data in order to apply for campus-based funds for the 2022-2023 aid year.
What can you expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- Accept Admission Offer
- CEL Quick Admit
- Gator Scheduler
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.