Monthly Linux Servers Update (Saturday, October 5, 2024)

Overview

On Saturday, October 5, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

 

Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Planned Intermittent Network Downtime (October 4, 2024 – November 22, 2024)

Overview

In collaboration with the Chancellor’s Office, Information Technology Services (ITS) will replace all core network switches in the ITS Data Center, resulting in a series of maintenance windows from October 4, 2024, to November 22, 2024. This refresh will increase reliability and capacity.

Maintenance has been planned for eight Friday night windows, from 10:00 p.m. to 6:00 a.m., beginning on October 4, 2024, and concluding on November 22, 2024. During these maintenance windows, users may experience various levels of disruption to the campus network, as listed below, including multiple full campus network outages.

 

What Can You Expect

Each maintenance window is planned for eight hours: four hours to complete scheduled work and four hours to roll back in the event of an issue.

The project team will build a parallel network where possible to minimize downtime; however, this will not always be an option. 

 

Maintenance Window Schedule:

October 4

October 11

  • All wired internet connections
  • SF State/Eduroam/Guest Wireless
  • Residential Network is not impacted

October 18

  • All wired internet connections
  • SF State/Eduroam/Guest Wireless
  • MyResnet Residential Network (Core Housing, UPN 1-6)

October 25

  • All wired internet connections
  • SF State/Eduroam/Guest Wireless
  • Residential Network is not impacted

November 1

  • Campus-wide internet due to DNS outage
  • All applications & services hosted in ITS Data Center, including the following:
  • OnBase, DNS, Gateway, Active Directory, etc.
  • All wired connections
  • SF State/Eduroam/Guest Wireless
  • Residential Network is not impacted

November 8

  • Reduced network capacity in ITS Data Center
  • Scheduled system backups will need to be delayed
  • No impact on campus operations
  • Reduced network capacity in ITS Data Center
  • Scheduled system backups will need to be delayed
  • No impact on campus operations

November 22

  • High-availability testing
  • Campus outage if testing fails; otherwise, no impact

 

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

 

 

Fiscal Affairs Business Services Server Upgrade Project (Arsenio, Tram, William M, & Allen W)

FABS Server Upgrades: In Collaboration with the Clouds Applications, Systems, and Network Teams, ERP assisted with the rebuilding of two servers, critical for business operations for Fiscal Affairs. The first server is responsible for managing scheduled batch processes and producing reports from CFS.  The second is a web server responsible for administrative operations. There were over 30 applications, scripts, and processes that needed to be rebuilt, which means that if this upgrade did not happen, Fiscal Affairs business functions would cease .

Miguel G

Miguel is a leader in managing and supporting the needs of our Service Desk in support of students and employees. Miguel has led the transition to a new office space, works toward improving and updating support modalities, and documenting processes in order to expand customer support for our campus by training and documenting support call operations for A&F. Miguel excels in his communication of ITS Services, outages, account services and guiding our support team of the best approach with customers.

Alan Y

Thanks Alan for all the great work and time you put into the AI presentation. You're truly the behind-the-scenes hero!

Qun L

Qun's work on ATP Defender reporting as well as access and configuration has been outstanding There are many moving parts and getting it to all come together has been a challenge he accepted and did great accomplishing.

Miguel G

Miguel has consistently demonstrated his commitment to exceptional customer service and supporting various projects in ITS. He has been instrumental in transitioning the service desk from ADM to the Library for the renovation and ensuring that all Service Desk needs are met to provide support to the campus. Miguel has worked tirelessly to help out with various initiatives which not only include the Service Desk move, creating new documentation/procedures, and assisting the dozens of students and employees who come into the service desk for help. 

Sandra S.

Sandra is my rock. I stand on solid Sandra ground. I swooped Sandra up on a Saturday to make the ITS Town Hall a success. She is currently on vacation but agreed to do work purchasing on a Saturday during her vacation to ensure we were able to provide lunch. Without her doing this, we would've been eating Stone Soup. Thank you, Sandra, for being the best of the best!

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