Information Technology Services

Avaya Workplace Softphone Maintenance (Monday, April 29, 2024, 7 p.m. – 10 p.m.)

Andrea N Misthos — Fri, 26 Apr 2024 17:47:43 +0000

Avaya Workplace Softphone Maintenance (Monday, April 29, 2024, 7 p.m. – 10 p.m.) Andrea N Misthos Fri, 04/26/2024 - 10:47

Overview

Avaya Workplace will conduct a maintenance window on Monday, April 29, from 7 – 10 p.m. to collect the finest logs from the AADS servers.

What Can You Expect

This maintenance window may impact some Avaya Workplace softphone users. During the log collection, users will not be able to log in to the Avaya Workplace softphone app. All users who were already logged in prior to the maintenance window will not be affected and can process and receive calls normally. There will be no impact on desk phone users or voicemail.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) & Human Resources (HR) Production Downtime (April 26, 2024, 5:00 p.m. - 5:30 p.m.)

Andrea N Misthos — Fri, 26 Apr 2024 16:36:10 +0000

Campus Solutions (CS) & Human Resources (HR) Production Downtime (April 26, 2024, 5:00 p.m. - 5:30 p.m.) Andrea N Misthos Fri, 04/26/2024 - 09:36

Overview

The Chancellor's Office, along with Unisys and AWS (Amazon Web Services), has scheduled an emergency downtime maintenance window for both campus PeopleSoft platforms (Campus Solutions (CS) and Human Resources (HR)). The downtime will occur on Friday, April 26th, from 5:00 p.m. to 5:30 p.m. while they work on patching a fix to resolve a connection timeout error.

Benefit: This patch will resolve connection timeout errors that users are experiencing in Campus Solutions and Human Resources after AWS migration.

What Can You Expect

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

Accept Admission Offer
CPaGE Quick Admit
E-TRAC
Gator Scheduler
HR Self-Service

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Wi-Fi Authentication Service Certificate Renewal (Friday, May 3, 2024)

Andrea N Misthos — Thu, 25 Apr 2024 20:17:44 +0000

Wi-Fi Authentication Service Certificate Renewal (Friday, May 3, 2024) Andrea N Misthos Thu, 04/25/2024 - 13:17

Overview

On Friday, May 3, 2024, ITS will update the certificate on the Wi-Fi client authentication system.

Benefit: The current certificate utilized on the Wi-Fi authentication system will expire soon, and not replacing it may cause an interruption of service.

What Can You Expect

Wi-Fi clients may receive a new certificate notification message. Before the Wi-Fi connection is established, users must accept the new certificate when prompted.

Support

If you experience issues or need assistance, please get in touch with the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Monthly Linux Servers Update (Saturday, May 4, 2024)

Andrea N Misthos — Fri, 19 Apr 2024 18:21:16 +0000

Monthly Linux Servers Update (Saturday, May 4, 2024) Andrea N Misthos Fri, 04/19/2024 - 11:21

Overview

On Saturday, May 4, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) 9.2 Production Downtime (April 26, 2024)

Andrea N Misthos — Fri, 19 Apr 2024 17:17:07 +0000

Campus Solutions (CS) 9.2 Production Downtime (April 26, 2024) Andrea N Misthos Fri, 04/19/2024 - 10:17

Overview

The Chancellor's Office has scheduled a crucial downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2). This downtime will occur on Friday, April 26th, from 8:00 p.m. to midnight. The Chancellor's Office will be working diligently to apply a maintenance pack upgrade.

Benefit: This upgrade will bring about a host of bug fixes found in Financial Aid Regs 2 packet.

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Replacement of the Certificate on Domain Controllers in ad.sfsu.edu Domain (Saturday, April 26, 2024, 8 p.m.-midnight)

Andrea N Misthos — Thu, 18 Apr 2024 22:28:15 +0000

Replacement of the Certificate on Domain Controllers in ad.sfsu.edu Domain (Saturday, April 26, 2024, 8 p.m.-midnight) Andrea N Misthos Thu, 04/18/2024 - 15:28

Overview

ITS is renewing the security certificate for our Domain Controllers which serve the LDAP/LDAPS connections. This change will impact system services that connect to Active Directory via LDAPS. The end users or clients should NOT experience any issues directly with their connectivity to SFSU resources. We have coordinated with the service owners on this change.

Benefit

Secure connection to domain controllers in ad.sfsu.edu requires a certificate. A certificate enables encrypted communication between applications and domain controllers.

What Can You Expect

End users or clients should not experience issues with their connectivity to SFSU resources.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) 9.2 Production Downtime (April 19, 2024)

Andrea N Misthos — Thu, 11 Apr 2024 20:29:59 +0000

Campus Solutions (CS) 9.2 Production Downtime (April 19, 2024) Andrea N Misthos Thu, 04/11/2024 - 13:29

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, April 19th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit: Cal ISIR Updates for financial aid year 2024-2025, including a new file layout, new pages, new tables, and changes to existing tables. As well as a fix to bugs found in Regs 1 PRP #3 (PeopleSoft Release Patchset), including Negative SAI (Student Aid Index) fix.

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

CPaGE Quick Admit
Gator Scheduler
Accept Admission Offer

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Pantheon Web Host Provider Maintenance (April 13, 2024)

Shanshan Liu — Thu, 04 Apr 2024 19:05:19 +0000

Pantheon Web Host Provider Maintenance (April 13, 2024) Shanshan Liu Thu, 04/04/2024 - 12:05

Overview

On Saturday, April 13, 2024, the University web host provider, Pantheon, will perform maintenance on production and pre-production website environments.

Benefit

This upgrade will provide enhanced performance and security for University websites.

What Can You Expect

All University websites will undergo brief maintenance for approximately thirty minutes starting at midnight as our cloud host conducts planned maintenance. Content managers are advised not to make any changes during this window. The SF State home server, faculty pages, and Gateway will not be impacted.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Monthly Windows Update (Saturday, April 13, 2024, 6 p.m.-midnight)

Shanshan Liu — Thu, 04 Apr 2024 19:00:50 +0000

Monthly Windows Update (Saturday, April 13, 2024, 6 p.m.-midnight) Shanshan Liu Thu, 04/04/2024 - 12:00

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, April 13, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Faculty.sfsu.edu Server Upgrade Maintenance (April 12, 2024)

Shanshan Liu — Thu, 04 Apr 2024 18:50:11 +0000

Faculty.sfsu.edu Server Upgrade Maintenance (April 12, 2024) Shanshan Liu Thu, 04/04/2024 - 11:50

Overview

The SF State Faculty.sfsu.edu server will undergo scheduled maintenance on Friday, April 12, 2024 from 9 pm to 10 pm. The purpose of this maintenance is to upgrade the operating systems.

Benefit:

After the maintenance, the faculty.sfsu.edu server will be more secure as it will be current with security updates.

What Can You Expect

The websites hosted on faculty.sfsu.edu will be unavailable on Friday, April 12, 2024, from 9 pm to 10 pm.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.