Shanshan L
All the work developing the Microsoft Copilot training
Information Security Enhancements – Duo Verified Push for Mobile App (October 1, 2024)
Overview
Starting on October 1, 2024, ITS will implement a new security measure to enhance the protection of SF State accounts. Introducing Duo Verified Push for Mobile App.
What to Expect
When logging in with SF State credentials, if you use Duo Mobile Apps with Duo Push for verification purposes, you will receive a Duo Verified Push notification containing a series of numbers. You must enter the numbers from the Duo prompt into the device you are logging into to sign in successfully. This change helps enhance the security of your SF State account by making it more difficult for a malicious actor to steal your credentials. For more information, please check out our news article.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
OnBase Production System Maintenance (Thursday, September 26, 2024, 8 - 8:15 p.m.)
Overview
On Thursday, September 26th, from 8 to 8:15 p.m., ITS will perform system maintenance on OnBase.
Benefit: This maintenance is necessary to ensure optimal operations and enhanced security in OnBase.
What Can You Expect
During the maintenance window, anyone actively using OnBase may be disconnected and need to reconnect.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Evelynne L
The recent Mobile refresh project was largely built on the extensive interface designs provided by Evelynne. She surveyed student employees across campus, attended events with students to get their feedback, and worked with various organizations to determine what was needed to provide a student-focused refresh. He efforts included editing out information that wasn't used to simply the experience and working into the design new features like the next-class display which provided immediately useful information on the main screen with one-click access to maps and the instructor's email.
Mobile App Refresh project
This Shout Out goes to the mobile app refresh team in general. Nat, Stephen, Rebecca, Evelynn, and Paul. In addition, Ivan, Hugh, and Bernie were instrumental in improving the PeopleSoft connection and data integration. Every corner of the mobile app was touched by this project and it involved a lot of new research to solve user frustrations and new code to implement desired features. The app was completed early in order to meet the start of the Fall semester and avoid the production freeze.
FABS-DBW Operating System Upgrade (September 20th – September 22nd, 2024)
Overview
On Friday, September 20th through Sunday, September 22nd, ITS will apply updates to the FABS-DBW operating system.
Benefit: The latest Windows operating system (OS) features address vulnerabilities and errors in Windows and associated software. The newer OS will be up to date with security and critical updates, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while the FABS-DBW OS is redeployed and rebooted to the new host.
The following applications and services will not be available during patching:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Oracle Database Maintenance (Friday, September 20, 2024 – Saturday, September 21, 2024)
Overview
ITS will apply a critical Oracle patch to the PROD database beginning on Friday, September 20, 2024, at 5 p.m. through Saturday, September 21, 2024, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle PROD will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Data refresh for HR_INTERFACE object
- Data refresh for OneCard
- Data refresh for some OnBase MVs
- Directory Search
- Email Account Services
- Grade Exceptions
- MV refresh for Academic Technology
- MV refresh for Follett Bookstore
- MV refresh for usage of Web Team, such as those CR objects
- Password Change / Reset
- Pre-Requisite Roster
- SF State ID lookup
- Short Term Loan
- University Calendar
- Zeus Test
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Monthly Windows Update (Saturday, September 14, 2024, 6 p.m.-midnight)
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, September 14, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Oracle Database Maintenance (Friday, September 13, 2024 – Saturday, September 14, 2024)
Overview
ITS will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases. These critical security updates ensure our data remains protected. The maintenance will run from Friday, September 13, at 5 p.m. through Saturday, September 14, at 5 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle PROD will ensure our databases remain secure.
What Can You Expect
The following applications and services will not be available during upgrading:
• Budget AO - Executive Dashboard (Tableau Cloud)
• Division of Student Life (DSL) GatorX DataMart
• Metro College Data Feed to SalesForce Cloud
• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
• The Oracle Identity Manager (OIM) Provisioning System
• University Advancement CRM DataMart (BlackBaud Cloud)
• WebFocus Reporting Services - Dept of IR
Support
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.