A campus partner was submitting an event to the University calendar but when they added Spanish accented letters to the event description box, it would delete the accented letters. I reached out to ITS and let William know about the issue and he helped make sure it was added to the project queue. I appreciate William's leadership and willingness to always walk us through any issue at hand and figure out the best solution. I was confident the issue was being handled. Now the University calendar accepts accented letters making it even more inclusive!

I was having trouble with Spotlight since the post wouldn't publish after I saved it. Rebecca and Supakit hopped on a teams call immediately and we got it all sorted out. I appreciated their readiness to help and test out what was happening with my post. They went above and beyond the call. I know I can count on them if I ever have an issue.

Evelynne is amazing. Not only is she a UX genius, but her illustration skills mean that Cybersecurity Awareness Month always has the best zoom backgrounds. Thank you so much for enriching this month with your spooky creativity!

Chase's positive attitude and willingness to go above and beyond have made him a valuable asset to our team. His ability to adapt and learn quickly has not only been a great help to his colleagues but has also made him a reliable resource for troubleshooting and resolving issues efficiently without complaint. 

Chase's level-headed and calm demeanor is invaluable in diffusing tense situations, allowing for effective problem-solving. Furthermore, his willingness to take on challenging tasks showcases his dedication and commitment to the team's success. 

Matt always steps up to the plate — and does so successfully. His willingness and ability to help have proven to be instrumental in pushing projects, tasks, issues, etc to the finish line. Matt, we're lucky to have you!

Sandy is a true asset to ITS. Her institutional knowledge, coupled with her promptness and know-how provide invaluable support for our department. We appreciate you, Sandy!

This team is tiny, but mighty. Alex, Wilbur, and Sal are extremely effective, dedicated and and make for a seriously resilient team. They are able to handle issues with grace, acting as strong university advocates to external vendors, all the while keeping up with day-to-day responsibilities and project work. They are true behind-the-scenes wonders. Alex, Wilbur, Sal -- thanks for all you do!

Kat goes well above and beyond the call of duty when it comes to customer service! She provides prompt, outstanding assistance with a very pleasant and positive demeanor. She always ensures that the issue is completely resolved and that any questions you have are answered. When she assists with showing how to use a new technical device, she has the heart of a teacher!

When President Mahoney has a new iPad that needs setup or has iPhone issues, who does she call? You got that right, Kat comes to save the day!

Chase's determination and unyielding dedication when working on service requests that have a myriad of unforeseen difficulties is amazing. His persistence in ensuring that all user requirements are met with satisfaction even when little or no information is provided is astounding. The deep appreciation on a job well done is all the motivation he needs to tackle the next.