PMO - Windows 11 Project
Mich and MT,
All the hardwork coaching and help making the Windows 11 project successful. Helping the team execute on the project while maintaining a high level of Service.
Arsenio H
I texted Arsenio with a general question about fixing an Sponsored Award Key Setup. He explained the process clearly and in detail, making it's easy for me to understand. He also provided me an update on the setup ticket status, even though the ticket was not submitted by me. Since this setup issue will affect certain accounting procedures, now we are able to assess the potential impact.
Arsenio H
Arsenio is an expert in CFS! His deep knowledge has helped navigate and resolve issues in a timely manner. He is patient, dedicated and willingness to work with end user is greatly appreciated. Keep up the good work!
Campus Solutions (CS) 9.2 Downtime – March 21, 2025, 8 p.m. – midnight
Overview
The Chancellor's Office has scheduled a maintenance window for the Campus Solutions (CS) 9.2 PeopleSoft platform. The system will be unavailable on Friday, March 21, from 8:00 p.m. to midnight while a maintenance pack is applied.
Benefit: This update includes two new PeopleSoft views that remove Federal Tax Information (FTI) information.
What to Expect
Campus Solutions (CS) will be unavailable during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Oracle Database Maintenance - Friday, March 21 to Saturday, March 22, 2025
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD database from Friday, March 21, at 5 p.m. through Saturday, March 22, at 5 p.m. These essential security updates help ensure our data remains protected. During this maintenance window, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle PROD and OBPRD will enhance security and ensure continued protection of our systems.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Data refresh for select OnBase MVs
- Data refresh for HR_INTERFACE object
- Data refresh for OneCard
- Directory Search
- Email Account Services
- Grade Exceptions
- MV refresh for Academic Technology
- MV refresh for Follett Bookstore
- MV refresh for [Web Team (e.g., CR objects)]
- OnBase application
- Password Change / Reset
- Pre-Requisite Roster
- SF State ID Lookup
- Short-Term Loan
- University Calendar
- Zeus Test
Support
If you experience any issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Oracle Database Maintenance - Friday, March 21 to Sunday, March 23, 2025
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the FPPRD and FWPRD databases from Friday, March 21, at 5 p.m. through Sunday, March 23, at 5 p.m. These essential security updates help protect our data and ensure system integrity. During this maintenance window, there will be a brief interruption to all services connected to the Oracle databases.
Benefit: Upgrading the Oracle FPPRD and FWPRD databases will enhance security and provide continued protection for our systems.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Chase R.
Hes so helpful
Arsenio G H.
Hes so helpful
Arsenio H.
Arsenio Herrera is always responsive and helpful in resolving issues whenever I need assistance. It is very much appreciated!
Arsenio G H.
Arsenio is incredibly reliable, and I can always count on him to tackle any CFS issues that come up. He approaches every challenge with kindness and professionalism, ensuring that I never feel like I'm a bother or that my concerns are unwarranted. His support is invaluable, and I have complete confidence in his ability to resolve any issue.