Overview

ITS will apply a critical Oracle patch to the PROD database beginning on Friday, September 20, 2024, at 5 p.m. through Saturday, September 21, 2024, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

What Can You Expect

The following applications and services will not be available during upgrading: 

• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Data refresh for HR_INTERFACE object
• Data refresh for OneCard
• Data refresh for some OnBase MVs
• Directory Search
• Email Account Services
• Grade Exceptions
• MV refresh for Academic Technology
• MV refresh for Follett Bookstore
• MV refresh for usage of Web Team, such as those CR objects
• Password Change / Reset
• Pre-Requisite Roster
• SF State ID lookup
• Short Term Loan
• University Calendar
• Zeus Test

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, September 14, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases. These critical security updates ensure our data remains protected. The maintenance will run from Friday, September 13, at 5 p.m. through Saturday, September 14, at 5 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

What Can You Expect

The following applications and services will not be available during upgrading: 

• Budget AO - Executive Dashboard (Tableau Cloud)

• Division of Student Life (DSL) GatorX DataMart

• Metro College Data Feed to SalesForce Cloud

• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud

• The Oracle Identity Manager (OIM) Provisioning System

• University Advancement CRM DataMart (BlackBaud Cloud)

• WebFocus Reporting Services - Dept of IR

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office (CO) has scheduled a downtime maintenance window for the campus PeopleSoft platform Campus Solutions (CS) 9.2. The downtime will occur Friday, September 13, from 8:00 p.m. to midnight while the CO works to apply a maintenance pack upgrade.

Benefit:

This updated patch includes the following items:

• 2023-2024 Annual Financial Aid Database (FADB) Updates
• 2025-2026 Annual Cal State Apply Maintenance 
• 2024-2025 Financial Aid REGS 3 FISAP Reporting
• 2024-2025 Middle Class Scholarship (MCS) Enrollment Reporting Updates
• Update to the California Promise Qualifications process to look at Cal State Apply data for qualification criterion

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Saturday, September 7, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ServiceNow has been fully restored and is now operational. The intermittent issues affecting the Service Portal and the Service Agent Portal have been resolved.

What Can You Expect

ServiceNow platforms should now be accessible without any disruptions.

Support

If you experience issues or need assistance, please get in touch with the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS has been informed that ServiceNow is experiencing intermittent issues globally. At this time, you will not be able to sign into the Service Portal or the Service Agent Portal. We are actively contacting our ServiceNow technical representatives for more information on the outage and to expedite a resolution.

What Can You Expect

Access to ServiceNow platforms will be disrupted during this period. We are closely monitoring the situation and will provide updates once we have more information.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

All production servers and campus applications/infrastructure services are currently operational. Our colleagues in Facilities Services have made progress in bringing back the new cooling system online and continue monitoring the temperature in the data center.

What Can You Expect

All production systems are operating as usual, and you should not experience further disruptions or slow performance. Thank you for your patience while we addressed this issue.

Support

For any issues or assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS’s monitoring systems detected elevated temperatures in the data center this morning around 8 a.m., impacting several technology services, including Gateway, campus networks, WiFi, One Card, and Transact Gator dollars. While some systems have been restored, others are still experiencing issues. The heating event in the data center continues. Facilities Services is working with the vendors and taking mitigation steps to lower the temperature in the data center while ITS attempts to bring technology services back up as quickly as possible.

What Can You Expect

While some services have been restored, users may still experience disruptions or slow performance with technology services as we address ongoing issues. We will provide regular updates as we work to resolve these problems and restore full functionality.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.