Alan has been instrumental in resolving Jamillah Moore's email bomb issues. He has ensured that she is able to work through the many difficulties that affected her email account directly. Alan has become more than a customer whisperer, he's also an email whisperer!

When President Mahoney's Zoom and webcam have issues and impacts her ability to work, Ryan has gone the extra mile to get her back up and running ASAP. His cool demeanor and maverick attitude keeps the ITS Endpoint team flying high.

Added features to the CPaGE Faculty Letter application process which significantly improves the usabilty and experience generating payroll letters to new faculty.

Major enhancements and features added to the Online Student Withdrawal application which addresses all the shortcomings of the application and improves the user experience. These improvements will eliminate any delay in the review process.

Days upon days, including weekends, working to update the Transact/PeopleSoft Integration during Student Move-In and the Start of the Semester

I wanted to thank everyone for a very smooth and successful implementation and deployment of our new OneCard Gator Dollar card readers at virtually all the campus vendors this week.  Particular commendations to Jimmy for his leadership from the OneCard side and Chu, Qun, Ken, Tim and Shawn on the ITS side, and for working together with our Transact consultant Aron to ensure every detail of the connection of the devices was thought out and tested in advance.  Many thanks to Chris and Andrew at UCorp for working with and coordinating with the vendors on the installation.

Amazing work getting all the documentation for the SSO project completed.

Congratulations to David and Arsenio for completing a complex CRM integration for University Advancement. This integration was far and beyond one of the most complex ITS has had to deal with and David and Arsenio spent almost an entire year on this successful project.

Congratulations to Ivan and Ramon for developing the first PeopleSoft Campus Solutions Outbound EDI process. This is a great accomplishment, that is now under review by the Chancellor's Office for possible baseline adoption throughout all 23 campuses.

Elizabeth was thrown in the fire, providing production support and providing important analysis and development support for project, but I want to recognize that she did while cross-training her replacement at CPaGE. Thank you Elizabeth!