Overview

ITS will perform system maintenance on OnBase from Friday, November 15th, at 5 p.m. until Sunday, November 17^th, at 5 p.m.

Benefit: This maintenance is necessary to ensure optimal operations and enhanced security in OnBase.

What Can You Expect

During the maintenance window, OnBase will be unavailable to users. After the configuration change, the web and unity clients will not be affected; however, some thick client users with access to multiple departments may have issues working with documents outside their primary department. Users should use the web or unity clients to access, update, and re-index documents when working with multiple departments. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Friday, November 8th, ITS will upgrade the wireless controller per the vendor's recommendation.

Benefit 

The upgrade will address performance issues on the Campus Wireless Network.

What Can You Expect

Campus Wi-Fi service will be down during the maintenance window from 10:00 p.m. to midnight on Friday, November 8th, 2024. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.

Overview

On Friday, November 1, 2024, through Sunday, November 3, 2024, ITS will apply updates to the FABS-DBP operating system. 

Benefit: The latest Windows operating system (OS) features address vulnerabilities and errors in Windows and associated software. The newer OS will be up to date with security and critical updates, reducing the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while the FABS-DBW OS is redeployed and rebooted to the new host. 

The following applications and services will not be available during patching:

• Cash Offset for GL
• CFS Crosswalk
• Change Oracle Account Password
• CSU Accounting Line for GL
• Gator pass
• Independent Contractor for Auxiliary
• Prorate
• Registration Appeal
• Scheduled Jobs for Cashnet
• Short-term loan

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for the campus PeopleSoft platforms, Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, October 25th, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit: 

This maintenance will resolve a bug found in the user file extraction related to the preferred name. This fix will allow preferred name and primary name to be always extracted. 

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

- Accept Admission Offer

- CEL Quick Admit

- E-Trac

- Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply a critical Oracle patch to the OBPRD database beginning on Friday, October 25, 2024, at 5 p.m. through Saturday, October 26, 2024, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

Benefit: Upgrading the Oracle OBPRD will ensure our databases remain secure. 

What Can You Expect

The following applications and services will not be available during upgrading: 

• All OnBase Services

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Campus Solutions (CS) and Human Resources (HR) PeopleTools 8.60 upgrade, a project mandated by the Chancellor's Office, has been completed.  

To ensure minimal impact to SF State, the ERP and Business Intelligence team worked in conjunction with campus subject matter experts to test functionality and connections between Campus Solutions (CS), Human Capital Management (HCM), Common Financial System (CFS), the SF State mobile app, external vendors, and local databases. We officially confirm that all applications are accessible and running efficiently. 

What Can You Expect

Applications that access PeopleSoft Campus Solutions and Human Resources are fully functional. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Overview

The ITS Service Desk is excited to announce the pilot of our new Virtual Service Desk on Monday, October 14, 2024. This new feature is designed to allow the SF State community to receive ITS support services from anywhere. The Virtual Service Desk provides a convenient feature for getting ITS support via screen sharing from anywhere our customers are. You can access the Virtual Service Desk via the following link: https://sfsu.zoom.us/j/89718110251?pwd=V6QIZhxcZmMUQ51IJ2BwiuAtBfSVDI.1

What Can You Expect

• Support Hours: The ITS Virtual Service Desk is available from 9 a.m. to 4 p.m., and in-person support is also available in LIB 360 E from 8 a.m. to 5 p.m.  
• Access from Anywhere: You can now speak with our support team from anywhere.
• Personalized Assistance: Get tailored support, including screen sharing, to address your technology needs and challenges.
• Enhanced Password and Multi-Factor Authentication (MFA) Support

We’d like to encourage you to take advantage of this new feature to improve your support experience.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, October 12, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will upgrade Shibboleth (IdP) from 4.0.1 to 5.1.2 on Friday, October 11, 2024. 

Benefit: This upgrade will improve security, performance, and long-term sustainability. 

What Can You Expect

After the upgrade, some users logging into SF State services through Single Sign-On (SSO), may need to reenter their credentials.  

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Campus Solutions (9.2) and Human Resources (9.0) will upgrade their PeopleTools application software from 8.59 to 8.60 as mandated by the Chancellor's Office. The upgrade to our production environments will begin Friday, October 11th, at 6 p.m. and run through Saturday, October 12th, at 5 p.m.

Benefit: 

Upgrading from PeopleTools 8.59 to 8.60 will apply security fixes, ensure the campus stays current with PeopleTools advancements, and enhance the overall application performance. The new updates will include enhanced data security, notification enhancements, a change to the search engine, and user interface updates.

What Can You Expect

Any application that accesses PeopleSoft Campus Solutions and Human Resources directly will not be functional for the duration of the upgrade window. 

Applications include:

•  Accept Admissions Offer

• E-Trac

•  SF State Mobile App features such as Class Schedule, Financial Aid, etc.

•  Web Applications such as Class Search, CPaGE Shopping Cart, Password Change / Reset, Faculty Grade Exceptions, etc.

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.