John G

Leading our efforts to help students, faculty, and staff work with compromised accounts and assist information security team.

James T

Work preparing for the Fall Semester by leading our efforts to prepare residence halls, as well as work preparing West Campus Grove housing.

Information Security Enhancements – Duo Verified Push for Mobile App (October 1, 2024)

Overview

Starting on October 1, 2024, ITS will implement a new security measure to enhance the protection of SF State accounts. Introducing Duo Verified Push for Mobile App.

 

What to Expect

When logging in with SF State credentials, if you use Duo Mobile Apps with Duo Push for verification purposes, you will receive a Duo Verified Push notification containing a series of numbers. You must enter the numbers from the Duo prompt into the device you are logging into to sign in successfully. This change helps enhance the security of your SF State account by making it more difficult for a malicious actor to steal your credentials. For more information, please check out our news article.

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

OnBase Production System Maintenance (Thursday, September 26, 2024, 8 - 8:15 p.m.)

Overview

On Thursday, September 26th, from 8 to 8:15 p.m., ITS will perform system maintenance on OnBase.

 

Benefit: This maintenance is necessary to ensure optimal operations and enhanced security in OnBase.

 

What Can You Expect

During the maintenance window, anyone actively using OnBase may be disconnected and need to reconnect.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Evelynne L

The recent Mobile refresh project was largely built on the extensive interface designs provided by Evelynne. She surveyed student employees across campus, attended events with students to get their feedback, and worked with various organizations to determine what was needed to provide a student-focused refresh. He efforts included editing out information that wasn't used to simply the experience and working into the design new features like the next-class display which provided immediately useful information on the main screen with one-click access to maps and the instructor's email.

Mobile App Refresh project

This Shout Out goes to the mobile app refresh team in general. Nat, Stephen, Rebecca, Evelynn, and Paul. In addition, Ivan, Hugh, and Bernie were instrumental in improving the PeopleSoft connection and data integration. Every corner of the mobile app was touched by this project and it involved a lot of new research to solve user frustrations and new code to implement desired features. The app was completed early in order to meet the start of the Fall semester and avoid the production freeze.

FABS-DBW Operating System Upgrade (September 20th – September 22nd, 2024)

Overview

On Friday, September 20th through Sunday, September 22nd, ITS will apply updates to the FABS-DBW operating system.

 

Benefit: The latest Windows operating system (OS) features address vulnerabilities and errors in Windows and associated software. The newer OS will be up to date with security and critical updates, reducing the risk of exploitation by malware or hackers.

 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while the FABS-DBW OS is redeployed and rebooted to the new host. 

 

The following applications and services will not be available during patching:

  • Cash Offset for GL
  • CFS Crosswalk
  • Change Oracle Account Password
  • CSU Accounting Line for GL
  • Gator pass
  • Independent Contractor for Auxiliary
  • Prorate
  • Registration Appeal
  • Scheduled Jobs for Cashnet
  • Short-term loan

 

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

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