Overview

Microsoft had implemented a solution to the issue, causing delays and timeouts with many of their services.  

What Can You Expect

Microsoft 365 should be working as expected. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Overview

On Friday, December 6 at 5 p.m. until Sunday, December 8 at 5 p.m., ITS will be performing system maintenance to OnBase.

Benefit: This maintenance is necessary to ensure optimal operations and enhanced security in OnBase.

What Can You Expect

During the maintenance window, anyone actively using OnBase may be disconnected and need to reconnect.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply a critical Oracle patch on the OIMPRD and IRDMPRD databases from Friday, December 6, 2024, at 5 p.m. until Saturday, December 7, 2024, at 5 p.m. These critical security updates ensure our data remains protected. During the patch process, all services connecting to the Oracle databases will be interrupted.

Benefit: Upgrading the Oracle OIMPRD and IRDMPRD databases will ensure our databases remain secure. 

What Can You Expect

The following applications and services will not be available during upgrading: 

• Budget AO - Executive Dashboard (Tableau Cloud)
• Division of Student Life (DSL) GatorX DataMart
• Metro College Data Feed to SalesForce Cloud
• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
• The Oracle Identity Manager (OIM) Provisioning system
• University Advancement CRM DataMart (BlackBaud Cloud)
• WebFocus reporting services - Dept of IR

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS has completed applying critical Oracle security updates to the Oracle databases. ITS teams worked to test functionality and connections and officially confirm that all applications are accessible and running efficiently.

What Can You Expect

Applications such as Class Schedule, Email Account Services, and University Calendar are working as expected.

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Microsoft is currently experiencing a significant service interruption with Microsoft 365. Multiple Microsoft services are experiencing technical difficulties that may impact your ability to work with and access these features. Microsoft has identified a recent change in its infrastructure as the root of the issue and is working to deploy a fix. 

What Can You Expect

During this incident, you may experience issues with:

• Email access (Outlook desktop, mobile, and web)
• Microsoft Teams functionality
• Calendar management
• Creating meetings and events
• File sharing and collaboration tools
• Microsoft Copilot features

ITS will send updated communications on the status of this issue as we know more. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Overview

Transact will perform required maintenance on the SFSU OneCard system, which resides at SF State, on Monday, November 25 from 8:30 a.m. until 2:30 p.m. Transact and all linked services will be down during this maintenance window.

Benefit: This upgrade adds system enhancements and improves the security and reliability of the OneCard system.

What Can You Expect

The SFSU OneCard system and various Integrations will be unavailable during the maintenance window. 

Integrated systems that are impacted include: 

• Campus Meal Plans 

• eAccounts 

• Fill Stations 

• Flowbird (Parking Lot Kiosk System) 

• Follett Bookstore System 

• Innosoft Fusion 

• Micros Systems (Cash Registers) 

• OneCard Clipper Integration 

• Online Photo Submission 

• Pinnacle Door Control Updates (The doors will still function, but users will not be able to make changes to the system during this time.) 

• Sequoia Systems (Cash Registers) 

• Sodexo updates 

• StarRez updates 

• Transact Mobile Ordering 

• TruCredential (for ID Card creation) 

• Uniprint 

• Xerox Machines

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply a critical Oracle patch to the PROD database from Saturday, November 23, at 7 a.m. through Sunday, November 24, at 7 a.m. These critical security updates ensure our data remains protected. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases. 

Benefit: Upgrading the Oracle PROD will ensure our databases remain secure. 

What Can You Expect

The following applications and services will not be available during upgrading: 

•          Academic Senate Voting 

•          CEL Shopping Cart 

•          Class Schedule 

•          Directory Search 

•          Email Account Services 

•          Grade Exceptions 

•          Refresh production data and material views

•          Password Change / Reset 

•          Pre-Requisite Roster 

•          SF State ID lookup 

•          Short Term Loan 

•          University Calendar 

•          Zeus Test

Support

If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, November 16, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Saturday, November 16, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.