Shanshan has been proactive in providing support to A&F departments across campus as we transitioned them to Box, her efforts in documenting knowledge base articles and assistance in Qualtrics survey creation has led to a seamless project execution. She was very responsive in addressing stakeholders queries and did her best to offer a solutions/ideas that led to customer satisfaction.
Chase provided dedicated support and assistance on a consistent basis throughout the project to our key stakeholders. He went above and beyond to ensure smooth transition to Box and provided training/hand holding to those who were completely new to the platform.
He has played a very important role in ensuring project success.
Has excelled at handling our team of Students in configuring Dorms for Comcast updates.
Has really taken well to his role as Service Desk Lead, very thorough, reliable, and hit the ground running.
Excellent work on Box Support. Reliable, Consistent, Thorough. Good partner to have on a project with you.
Distributed denial of service attack on the main web server occurred over the weekend of March 9th - 10th. This caused the server to be inaccessible to the public. The attack came from foreign & domestic IPs, which stressed out/maximized resources. With the help of the Systems team, foreign IPs were blocked, which restored services but was still slow with being hit by domestic IPs . The attack continued over the evening forcing www.sfsu.edu to be taken down.
With the request to have Commencement switch to using SF State's mobile app, Evelynne was instrumental in research, design, and configuring the module up for the January go live date requested with such short notice.
With a short timeframe to have the DocuSign to StarRez integration implemented, Calvin went above and beyond to research, configure, and test the DocuSign widgets within the StarRez systems.
He had to Coordinate with the Systems Department to establish a secured service account within DocuSign, work with Quality Assurance to link the widgets and corresponding data elements with the DocuSign forms, followed by intense testing / troubleshooting to ensure all forms are working.
During the StarRez to Docusign integration, Calvin was asked to do some minor configuration on the StarRez system in preparation for a StarCare consultant to finish the bulk of the integration. On the service call, the StarCare consultant found that Calvin had completed nearly all of the integration on his own, including setting up the service account, generating the connector, mapping Docusign fields to StarRez, configuring form widgets in StarRez, and collaborated with QA to test all the forms. The call was ended early due to the lack of remaining work.
Elmer has been an exceptional leader in the Box migration project. He consistently goes above and beyond for our customers, demonstrating exceptional dedication and expertise. Moreover, he generously shares his knowledge within the team members, contributing significantly to our collective success. I feel extremely fortunate to have the opportunity to work alongside such an experienced and supportive teammate like Elmer.