Overview 

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, November 15, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.  

What Can You Expect 

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window. 

Support 

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.  

Overview

Information Technology Services (ITS) will apply out-of-band (OoB) Windows security and critical updates to Windows servers on Saturday, November 1, 2025, from 6 p.m. to midnight. An out-of-band (OoB) update is an emergency patch released by Microsoft outside the regular monthly schedule to fix critical issues such as security vulnerabilities or system errors. These updates address known vulnerabilities and improve system stability, helping protect against malware and other security threats.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview 

Information Technology Services (ITS) will perform maintenance on the OnBase Production Environment on Thursday, November 6, 2025, from 8 p.m. to 8:30 p.m. 

Benefit 

This maintenance will enhance security for accessing OnBase.  

What to Expect 

OnBase users may be disconnected from any active sessions during the nighttime maintenance window and may need to re-login to OnBase. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.  

Overview 

The Chancellor's Office (CO) has scheduled a maintenance downtime window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Friday, October 31,from 8:00 p.m. to midnight, while the Chancellor's Office works to apply a maintenance pack upgrade. 

Benefit: 

Improves accuracy and reliability of financial aid processing by updating Cal ISIR records for 2026–27 and enhancing MCS enrollment and payment validation. 

What to Expect 

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include: 

- CPaGE Quick Admit 

- Gator Scheduler 

- Accept Admission Offer 

Support 

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.  

Overview

On Saturday, November 1, from 4 to 8 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on Linux servers.

Benefit

The latest Linux security patches fix vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each service is rebooted. Each service is expected to be unavailable for less than 15 minutes.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview 

ITS will be deploying updated ServiceNow email notification templates for Incident and Task tickets. This update focuses on improving the overall layout and readability of email notifications sent from ServiceNow. 

Notifications impacted include: 

• Ticket Opened 
• Comment Added 
• Completed / Resolved 

These updates will not change how notifications are triggered or who receives them—only the formatting and presentation of the messages. 

Benefit 

The updated templates improve the clarity, consistency, and readability of ServiceNow notifications, making it easier for users to quickly understand ticket updates and next steps. 

What to Expect 

No disruption to ServiceNow functionality is expected. The standard ITS Service Desk signature has been removed to give agents flexibility to include their own closing in ticket communications. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.  

Overview 

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, October 18, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.  

What Can You Expect 

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window. 

Support 

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.  

Overview

On Saturday, October 4, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.

Benefit

These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.