Monthly Linux Servers Update - Saturday, May 3, 2025

Overview

On Saturday, May 3, from 4 to 6 p.m., Information Technology Services (ITS) will apply monthly security and critical OS updates on the Linux servers.

 

Benefit

These updates address security vulnerabilities and enhance the stability of services.

 

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service will be unavailable for approximately ten minutes.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

This project will convert existing secondary accounts (XIDs) with shared passwords and no two-factor authentication (2FA) into passwordless mailboxes that are associated with SFSU ID accounts for security compliant authentication and access.
Component

Secondary accounts (XIDs) have been created in a legacy way with shared passwords, no password expiration, and no two-factor authentication (2FA). Currently, there are roughly 2000 legacy XID accounts that pose a security risk and are not compliant with the existing account security policy. This project will convert existing XID accounts into passwordless accounts which will reduce the risk of account compromises and bring XID accounts into compliance with the security policy. Additionally, new operational processes will be developed and implemented to maintain passwordless XIDs, and self-service options will be explored. This provides an opportunity to clean up unused accounts. This project seeks to improve security through organization and reducing reliance on legacy on-prem systems. 

Requesting Department
Information Technology Services
Status
Initiating
Start Date
Delivery Date
Impacted Users
Students
Staff
Faculty

Ivan W.

Ivan is the definition of dependable. No matter what he's working on, he always makes time to help out, and does it with a calm, can-do attitude. Whether it's last-minute requests (guilty!) or unexpected issues, Ivan jumps in without hesitation and makes sure everything gets handled.

He’s dropped what he was doing more than once recently just to make sure I had what I needed—with zero notice. That kind of support doesn’t go unnoticed.

Thank you, Ivan. Your reliability, teamwork, and kindness make a huge difference. I really appreciate you!

Implement centralized System Status capability with ServiceNow to provide real-time visibility into the operational status of key IT services across the university.
Component

This project will improve communication with end users during service disruptions, enhance transparency around service availability, and reduce support overhead by offering a self-service status portal. The project will be executed in three phases: identifying the services and dependencies to be displayed, configuring and deploying the manual status update workflow in ServiceNow (including integration with Incident and Change Management), and finally, automating status updates through integrations with existing monitoring tools such as Nagios, Statseeker, and cloud-based service monitoring platforms.

This system status functionality will focus specifically on enterprise-level IT services that impact broad campus populations, such as email, network access, learning platforms, and authentication services. It will leverage native capabilities within the ServiceNow platform to ensure sustainability, avoid custom development, and align with IT Service Management best practices. Once complete, the status page will offer a more streamlined communication channel for outages and maintenance windows, support more informed decision-making for IT leadership, and improve the overall service experience for end users.

Requesting Department
Information Technology Services
Status
Initiating
Start Date
Delivery Date
Impacted Users
Students
Staff
Faculty

SFSU WiFi Authentication Service Certificate Renewal – April 25, 2025

Overview

Information Technology Services (ITS) will perform maintenance on the campus WiFi network to install a new authentication certificate on April 25, 2025, from 10 p.m. to midnight. This certificate will replace the current certificate, which is set to expire, ensuring our network remains secure. 

 

What to Expect

Users may be prompted with a “New Certificate” warning. If prompted, users will need to accept the new certificate to successfully connect to the WiFi network.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Scheduled Downtime for CFS 9.2 Upgrade to MP 6.0 – April 25–28, 2025

Overview

The Chancellor's Office (CO) has scheduled a maintenance window for the Common Financial Systems (CFS) 9.2 PeopleSoft platform. The system will be unavailable from Friday, April 25, 2025, at 5:00 p.m. until Monday, April 28, 2025, at 9:00 a.m. to allow for the implementation of the maintenance pack.

 

Benefit 

The CFS MP6 upgrade brings up the PeopleSoft Finance system to the current Oracle patch level as part of the application operation and maintenance lifecycle, correcting bugs and enhancing tools and features.

 

What to Expect

CFS will be unavailable during the maintenance window. Scheduled jobs during this maintenance window may also be impacted. 

The following applications will be affected:

• Balance Sheet Income Statement for Auxiliary

• Cash Offset for GL

• CSU Accounting Line for GL

• Independent Contractor for Auxiliary

• Prorate

• Registration Appeal

• Scheduled Jobs for Cashnet

• Short-term loan

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.

Scheduled Downtime for Campus Solutions (CS) 9.2– Friday, April 25, 2025, 8:00 p.m. – midnight

Overview

The Chancellor's Office (CO) has scheduled a maintenance window for the Campus Solutions (CS) 9.2 PeopleSoft platform. The system will be unavailable on Friday, April 25, from 8:00 p.m. to midnight to apply a maintenance pack.

 

Benefit

The CO has provided updated packaging equations and callable SQLs to help campuses estimate Middle-Class Scholarship (MCS) awards.

 

What to Expect

Campus Solutions (CS) will be unavailable during the maintenance window. 

The following applications will be impacted:

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Campus Network Power Changeover – April 14-18, 2025

Overview

Information Technology Services (ITS) will perform scheduled maintenance on the campus network in various buildings to improve network functionality, increase uptime, and enhance overall efficiency.

 

What to Expect

During the maintenance, each affected building will experience a temporary service interruption affecting both the wired network and Wi-Fi lasting approximately one hour. The work will be carried out in campus buildings as follows:

 

  • Monday, April 14- Student Services & Old Science (6:30 a.m. - 7:30 a.m.)
  • Tuesday, April 15- Business & HSS (6:30 a.m. - 7:30 a.m.)
  • Wednesday, April 16 - Burk Hall, Ethnic Studies, & Psychology (6:30 a.m. - 7:30 a.m.)
  • Thursday, April 17- Student Union (6:30 a.m. - 7:30 a.m.)
  • Friday, April 18 - Library (6:30 a.m. - 7:30 a.m.)

 

Support

If you experience any issues or require assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

 

Monthly Windows Update- Saturday, April 12, 2025, 6 p.m.-midnight

Overview

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, April 12, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers. 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Monthly Linux Servers Update - Saturday, April 5, 2025

Overview

On Saturday, April 5, from 4 to 6 p.m., Information Technology Services (ITS) will apply monthly security and critical OS updates on the Linux servers.

 

Benefit: These updates address security vulnerabilities and enhance the stability of services.

 

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service will be unavailable for approximately ten minutes.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

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