Overview

The Chancellor's Office (CO) has scheduled a maintenance window for the Campus Solutions (CS) 9.2 PeopleSoft platform. The system will be unavailable on Friday, August 8, 2025, from 8 p.m. to midnight while the CO applies a maintenance pack upgrade. 

Benefit

This update introduces a new process to load final high school data from the CaliforniaColleges.edu (CCGI) platform and a new Admissions Evaluation page. Campus users can utilize this page to review and verify the CCGI final high school data before posting or populating it into the College Preparatory Semesters fields on the ERS subpage and the Education page. The Admissions Evaluation page also serves as a manual worksheet to support the admissions evaluation process for first-time freshman applications. Campuses can create various worksheet types to align with the different evaluation stages used throughout the admissions process.

What to Expect

Campus Solutions (CS) will be unavailable during the maintenance window. Affected applications include:

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview

Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Friday, August 8, 2025,from 9 a.m. to 10 a.m. The OneCard system and Transact will be unavailable during this maintenance window. 

Benefit 

This upgrade will enhance both the security and reliability of the OneCard and Transact systems.

What to Expect

The SFSU OneCard system and its integrated services will be unavailable during the maintenance window. 

Impacted Integrated Systems: 

•    Campus Meal Plans 

•    eAccounts 

•    Fill Stations 

•    Flowbird (Parking Lot Kiosk System) 

•    Follett Bookstore System 

•    Innosoft Fusion 

•    Micros Systems (Cash Registers) 

•    OneCard Clipper Integration 

•    Online Photo Submission 

•    Pinnacle Door Control updates (doors will still function, but no changes can be made to the system) 

•    Sequoia Systems (Cash Registers) 

•    Sodexo updates 

•    StarRez updates 

•    Transact Mobile Ordering 

•    TruCredential (for ID Card creation) 

•    Uniprint

•    Verifone V200c POS Devices

•    Xerox Machines

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Overview

On Saturday, August 2, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.

Benefit

These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview

The Chancellor’s Office IT team has resolved the issue affecting systemwide authentication services (SSO). SSO functionality has been fully restored. Applications that rely on SSO, including the Financial Data Warehouse, Common Financial System (CFS), Human Resources (HR), Campus Solutions (CS), CSU Learn, PageUP, and CSYOU, are now accessible.

What to Expect

All systems should now be functioning normally, and users should be able to access all SSO-enabled applications as usual.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

The Chancellor’s Office (CO) IT team has informed SFSU Information Technology Services (ITS) that systemwide authentication services (SSO) are currently unavailable. As a result, multiple applications that rely on SSO are impacted, including the Financial Data Warehouse, Common Financial System (CFS), Human Resources (HR), Campus Solutions (CS), CSU Learn, PageUP, and CSYOU. Teams responsible for the service are actively working to resolve the issue.

What to Expect

Users may be unable to access applications that rely on SSO until the issue is resolved. The outage began at approximately 10:00 a.m. on Friday, July 25, 2025, and remains ongoing. ITS teams are actively investigating and working with service providers to restore functionality as quickly as possible. Additional updates, including service restoration timelines, will be shared as they become available.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

The Chancellor's Office (CO) has scheduled a maintenance downtime window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Wednesday, July 16 from 8:00 p.m. to midnight, during which the CO will apply a patch to address a connection issue with SEVIS.

Benefit:

Following the recent Linux upgrades, campuses have experienced connection issues with SEVIS. This patch will resolve the issue by enforcing the use of HTTP/1.1.

What to Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

- CPaGE Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview

The Chancellor’s Office will upgrade the PeopleSoft Campus Solutions and Human Resources servers to Linux 8. System downtime is scheduled to begin on Friday, July 11, at 5:00 p.m. and end on Saturday, July 12, at 5:00 p.m. 

Benefit

The server upgrade includes the following improvements:

• Improved performance
• Enhanced data security
• Streamlined application development

What to Expect

Any application that accesses PeopleSoft Campus Solutions or Human Resources data directly will be unavailable during the upgrade window.

 Applications include:

•  Accept Admissions Offer

•  E-Trac

•  SF State Mobile App features such as Class Schedule, Financial Aid, etc.

•  Web applications such as Class Search, CPaGE Shopping Cart, Password Change/Reset, Faculty Grade Exceptions, and others.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.

Overview

The login issues affecting the Avaya Workplace soft phone (desktop and mobile applications) have been resolved. Users should now be able to access and use the application as expected. ITS has worked closely with the vendor to restore full functionality.

What to Expect

All services have been restored, and the Avaya Workplace application is now operating normally. 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Avaya Workplace is currently experiencing intermittent login issues. As a result, users may be unable to access or use the Avaya soft phone (desktop and mobile applications). ITS is actively working with the vendor to identify the root cause and restore full service as quickly as possible.

What to Expect

During this outage, users may encounter difficulties logging into the Avaya Workplace application or may be unable to make or receive calls. ITS will continue to provide updates as more information becomes available.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, July 12, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.