Calvin K.
Calvin K. made the extra effort to get our StarRez change done quickly for the Housing Internet email workflow/templates even though he is working on other projects. We appreciate him making Fall 2024 Move-In easier for our residents!
Monthly Windows Update (Saturday, August 17, 2024, 6 p.m.-midnight)
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, August 17, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Global Protect Virtual Private Network (VPN) Upgrade (August 15, 2024)
Overview
The current version of Global Protect, the University’s VPN software, is nearing the end of life and support. The ITS Network team will upgrade the VPN server to the latest version, as recommended by the vendor.
Benefit: The new version of Global Protect offers enhanced authentication and security features.
What Can You Expect
When connecting to the VPN, your software will prompt you to install the new version. During the installation process, you may experience a temporary disconnection.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Www.sfsu.edu Will Be Taken Down for Maintenance (August 9, 2024, 9:00 p.m. - 10:00 p.m.)
Overview
The main www.sfsu.edu website will be taken down for up to an hour Friday, August 9th in order to perform planned maintenance.
Benefit: This will improve website security and resiliency.
What Can You Expect
The main campus website will unavailable from 9pm to 10pm. All other campus websites will be available.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Campus Solutions (CS) Production Downtime (August 7, 2024, 5:00 p.m. - 6:00 p.m.)
Overview
The Chancellor's Office has scheduled an emergency downtime maintenance window for the campus PeopleSoft platform Campus Solutions (CS). The downtime will occur today, Wednesday, August 7, from 5:00 p.m. to 6:00 p.m. while they work on a patching fix to resolve the payment issue on the mobile app.
Benefit: This patch will resolve users' ability to make a payment via mobile device.
What Can You Expect
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
• Accept Admission Offer
• CPaGE Quick Admit
• Gator Scheduler
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Ryan J. and Alan Y.
Ryan J. and Alan Y. have done an outstanding job with the Summer equipment refresh and new installs for the Housing bedspaces program, completing the task ahead of schedule despite the demands of their daily operational duties.
John G
Not all heroes wear capes—some carry boxes and coordinate logistics like a pro! Thanks for all your help moving the Service Desk to the Library!
The ITS Service Desk is Now Open for In-Person Assistance in Library 360E (Friday, July 26th)
Overview
Beginning Friday, July 26th, the ITS Service Desk in Library 360E is now open for walk-in assistance!
What Can You Expect
Our staff can assist you in person Monday through Friday from 8:00 a.m. to 5:00 p.m. in our new location in Library 360E on the third floor. We are committed to providing top-notch support to meet your technology needs.
Support
If you prefer to schedule an appointment or have any inquiries beforehand, you can reach us at service@sfsu.edu or 415-338-1420. We look forward to serving you at our new location.
Monthly Linux Servers Update (Saturday, August 3, 2024)
Overview
On Saturday, August 3, from 4 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest security updates and bug fixes will improve the security and reliability of the Linux servers and associated services.
What Can You Expect
During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Faculty.sfsu.edu Monthly Update (Friday, July 26, 2024)
Overview
ITS will apply monthly updates on the faculty.sfsu.edu web server on Friday, July 26, from 6 to 10 p.m.
Benefit: The latest security updates and bug fixes will improve the security and reliability of the web server.
What Can You Expect
During the maintenance window, https://faculty.sfsu.edu might be briefly unavailable.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.