Overview

The ITS Service Desk will relocate to a temporary space in the library effective Friday, July 19. During this transition period, we will temporarily suspend in-person appointments and conduct all appointments virtually and by phone. We hope to have the ITS Service Desk fully operational in the library by the end of next week. This change is necessary to ensure a smooth relocation process and to minimize disruptions to our services so that we can serve our customers best. In the meantime, should you require support, please continue to contact us at  service@sfsu.edu or 415-338-1420, and one of our dedicated staff will be happy to assist you.

What Can You Expect

We will notify our customers when we are up and running in our new location. As soon as the service desk relocation is complete, we will resume our regular in-person appointment scheduling.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. Thank you for your understanding and cooperation during this transition.

Overview

On Monday, July 22, 2024, ITS will upgrade the listserv, lists.sfsu.edu, to the latest Sympa software.

Benefit: After completing this maintenance, the service will be more secure, and the listserv performance will significantly improve, providing you with a better user experience.

What Can You Expect

During this maintenance window, the listserv, lists.sfsu.edu, will be unavailable on July 22, 2024, from 10 to 11 p.m.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, July 13, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtown maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. This downtime will occur on Friday, July 12, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

This updated patch includes the following items:

• 2024-2025 Cal Grant Phase 2 Retrofits
• Update to Cal Grant Input Detail Document specifications for the 24/25 academic year 
• Retrofitted PLUS Loan mod in response to the removal of CS permission to PS_EMPLOYEES to verify if a parent borrower is a past or present employee.

What Can You Expect

During the maintenance window, Campus Solutions (CS) will be temporarily unavailable. Other impacted applications include: 

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

Support

If you encounter any issues or require assistance, please do not hesitate to contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. We are here to support you.

Overview

On Saturday, July 6, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.

Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.