Miguel is a leader in managing and supporting the needs of our Service Desk in support of students and employees. Miguel has led the transition to a new office space, works toward improving and updating support modalities, and documenting processes in order to expand customer support for our campus by training and documenting support call operations for A&F. Miguel excels in his communication of ITS Services, outages, account services and guiding our support team of the best approach with customers.

Thanks Alan for all the great work and time you put into the AI presentation. You're truly the behind-the-scenes hero!

Thanks Miguel for jumping in on the AI workshop project and all the great work you put into it.

Qun's work on ATP Defender reporting as well as access and configuration has been outstanding There are many moving parts and getting it to all come together has been a challenge he accepted and did great accomplishing.

Miguel has consistently demonstrated his commitment to exceptional customer service and supporting various projects in ITS. He has been instrumental in transitioning the service desk from ADM to the Library for the renovation and ensuring that all Service Desk needs are met to provide support to the campus. Miguel has worked tirelessly to help out with various initiatives which not only include the Service Desk move, creating new documentation/procedures, and assisting the dozens of students and employees who come into the service desk for help. 

Sandra is my rock. I stand on solid Sandra ground. I swooped Sandra up on a Saturday to make the ITS Town Hall a success. She is currently on vacation but agreed to do work purchasing on a Saturday during her vacation to ensure we were able to provide lunch. Without her doing this, we would've been eating Stone Soup. Thank you, Sandra, for being the best of the best!

Calm under pressure of multiple recoveries from Heating and Power events at the beginning of the fall semester!

Awesome work with the beginning of school and helping students with compromised accounts.

Leading our efforts to help students, faculty, and staff work with compromised accounts and assist information security team.

Work preparing for the Fall Semester by leading our efforts to prepare residence halls, as well as work preparing West Campus Grove housing.