The issues causing connectivity issues on campus with CENIC have been resolved.
All services should be working normally at this time.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Our internet provider CENIC is experiencing a network issue causing connectivity connections on campus.
You may experience some issues connecting your devices until this issue is resolved. ITS will provide you with updates as we acquire them.
Services Impacted could include:
Box
ServiceNow
Virtual Private Network (VPN)
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2). The downtime will occur on Friday, June 16, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefit:
Campus Solutions (CS) will not be available during the maintenance window.
Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
If you experience issues or need assistance outside the maintenance window, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, June 24, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
To ensure continued security, ITS will replace the old end-of-support firewalls with a new set on June 16, 2023, from 10:00 p.m. until midnight.
The following campus services will not be available during the maintenance window.
1. DNS (Domain Name System) service for Campus WiFi and wired network
2. DHCP (Dynamic Host Configuration Protocol) service for Campus WiFi and wired network
3. Accessing the internet using campus DNS service
4. Services or servers hosted at the campus data center
Benefit:
Installing the new firewalls will ensure better performance for the data center.
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The University's website provider, Pantheon, reported that they discovered a solution for the issue causing some University websites to return as "Not Found." They are applying this remedy to all impacted websites.
The ITS Web & Mobile team identified and restored all impacted SF State websites. At this time, all SF State websites are functioning as expected.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The vendor has resolved the reported issue regarding the Unified Communication (UC) functionality.
All UC services are functioning as expected.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
ITS received reports and confirmed an issue with some of the functionality of the Unified Communication (UC) services. The ITS Telecom team has opened a support case with AT&T support to troubleshoot the issue.
Voice mails and notifications for missed calls are currently not being delivered to Office 365 mailboxes. Also, ucmportal.sfsu.edu is not accessible at this time. ITS will continue to keep the community informed on the resolution and progress.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Some of our SF State websites are currently experiencing issues. The University's website host, Pantheon, reports intermittent downtime affecting their customers. Pantheon has identified the root cause and is quickly correcting the problem. The ITS Web & Mobile team is also working to identify and respond to individual outages as they arise.
An SF State website may return as "Not Found" while this issue occurs with Pantheon. ITS will restart the website manually and bring it back up within 30 minutes of discovering the problem. ITS will continue to keep the community informed as we receive updates.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.