Angel and Hal rolled up their sleeves and did a fabulous job of cleaning up the Village BDF in preparation for the summer projects from Apogee and WCG that will need to setup their network connections in that room. They removed 20 years worth of old equipment and racks. Awesome job guys!
The new ITS website needed some graphic icons and Kat, with her background in graphic design, created a series of matching icons for the most-requested ITS support services. They're clean, professional, and align well with University branding. This is a big thank you to Kat for volunteering and delivering at record speed.
Ryan has been monumental in building a shared understanding of the project requirements and impediments. His expertise with Box helped us communicate accurately with stakeholders to clarify their doubts. He lead the project team in mitigating risks and issues to address unique concerns of various stakeholders.
Elmer has been the pillar of this project, he did most of the heavy lifting and put in extra hours to ensure efficient migration for every department and even coordinated with AT when needed. His commitment to project success and deadlines is a major reason for us to close on time and deliver value to stakeholders. His dedication and sincerity has been commendable.
Shanshan has been proactive in providing support to A&F departments across campus as we transitioned them to Box, her efforts in documenting knowledge base articles and assistance in Qualtrics survey creation has led to a seamless project execution. She was very responsive in addressing stakeholders queries and did her best to offer a solutions/ideas that led to customer satisfaction.
Chase provided dedicated support and assistance on a consistent basis throughout the project to our key stakeholders. He went above and beyond to ensure smooth transition to Box and provided training/hand holding to those who were completely new to the platform.
He has played a very important role in ensuring project success.
Has excelled at handling our team of Students in configuring Dorms for Comcast updates.
Has really taken well to his role as Service Desk Lead, very thorough, reliable, and hit the ground running.
Excellent work on Box Support. Reliable, Consistent, Thorough. Good partner to have on a project with you.
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, June 15, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.
During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.