Shout out to Elsie who has been a great help to me in e-waste the old NEC, Octel systems and working with facilities arrange to have recycling bins to be deliver. With Her help made it lot easier.

Thank you, Sal

Arsenio G Herrera goes above and beyond to make sure he is able to assist Accounting Office with any CFS issues we have. He is very responsive via email and on teams we can always count on Arsenio G Herrera to come to the rescue, and we really appreciate his help, prompt responses, and quick action if we need to involve CO he does it very quickly. THANK YOU, ARSENIO,

Arsenio Herrera has always been great in responsive to CFS issues. It was a great help for the Procurement team to know the "Hold From Further Processing" function didn't work after initialing a test with A/P. Non-Production Testing with A/P

Arsenio is always a pleasure to work with with his friendly interaction and unwavering offer to help whenever he can. He is always responsive and continues to follow up with any issues that arise until resolution.

James is a master trouble-shooter, architect, and all around great technical resource. In recent months, whenever there's been an issue impacting web & mobile services, James has figured out the issue within minutes of being engaged. He is reliable, fast, and accurate. He collaborates well with other technical staff and has a thorough understanding of potential risks and outcomes from different architectural choices. 

Gilbert has taken over as the primary support contact for OnBase. He is well organized and follows up with customers until resolution. He is methodical with OnBase daily maintenance to keep the system running smoothly while monitoring logs to identify issues before the general campus notice them.

Qun has been instrumental in upgrading Exchange servers to version 2019 and with reconfiguring al Windows servers to point to new DNS servers. These are major tasks and he has done an excellent job with them.

Srikanth designed a method for scripting the Drupal 9 conversion in such a way that eliminated the need for constituent effort and could convert large blocks of sites in a single week. 218 websites were smoothly upgraded in under three months in stark contrast to the efforts required for Drupal 8. This represents a significant improvement in how ITS handles website upgrades and reduces the costs to the university has a whole while increasing constituent trust. 

This is a shoutout for the entire Drupal 9 upgrade team: Srikanth Danapal, Lin Lee, William Mac, Evelynne Lee, Tram Tong, Xiong Feng Yu, Paul Valderama, and students Nishit Pachchigar and Jessica Sendejo. The Drupal 9 upgrade happened quickly and quietly over a period of three months--most of which was behind-the-scenes planning and scripting. During the execution phase, the team deftly communicated with constituents, transitioned sites in large blocks, tested each site to ensure accuracy, and then published. The result was a seamless transition from Drupal to Drupal 9.

Tram assisted the Web team during our 2022 and 2023 push to complete the Drupal 8 and Drupal 9 migrations. Her diligent work ensured constituents without web development resources had their Drupal 8 sites migrated accurately. For Drupal 9, Tram helped test site migrations so that constituents were greeted with an error-free migration requiring no effort of their own. Drupal websites are a key part of the university's communication strategy and Tram's support ensured that both the university and ITS maintained a high standard of excellence.