Katerina M

The new ITS website needed some graphic icons and Kat, with her background in graphic design, created a series of matching icons for the most-requested ITS support services. They're clean, professional, and align well with University branding. This is a big thank you to Kat for volunteering and delivering at record speed.

Ryan K

Ryan has been monumental in building a shared understanding of the project requirements and impediments. His expertise with Box helped us communicate accurately with stakeholders to clarify their doubts. He lead the project team in mitigating risks and issues to address unique concerns of various stakeholders.  

Elmer C

Elmer has been the pillar of this project, he did most of the heavy lifting and put in extra hours to ensure efficient migration for every department and even coordinated with AT when needed. His commitment to project success and deadlines is a major reason for us to close on time and deliver value to stakeholders. His dedication and sincerity has been commendable. 

Shanshan L

Shanshan has been proactive in providing support to A&F departments across campus as we transitioned them to Box, her efforts in documenting knowledge base articles and assistance in Qualtrics survey creation has led to a seamless project execution. She was very responsive in addressing stakeholders queries and did her best to offer a solutions/ideas that led to customer satisfaction.

Chase R

Chase provided dedicated support and assistance on a consistent basis throughout the project to our key stakeholders. He went above and beyond to ensure smooth transition to Box and provided training/hand holding to those who were completely new to the platform.

He has played a very important role in ensuring project success.

Monthly Windows Update (Saturday, June 15, 2024, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, June 15, 2024, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers. 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. During the maintenance window, each server will be unavailable for less than 10 minutes.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) 9.2 Production Downtime (Friday, June 21, 2024, 8:00 p.m. – midnight)

Overview

The Chancellor's Office has scheduled a downtown maintenance window for campus PeopleSoft platform Campus Solutions (CS) 9.2. This downtime will occur on Friday, June 21, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Please note that the original maintenance pack upgrade, which was scheduled for this Friday, June 14, will now take place next Friday, June 21, and encompass the following modifications.

 

Benefit:

This updated patch includes the following items:

 

-  Modifications to 2024-25 Financial Aid Cal ISIRs, including changes to the record length,  additional field, and valid content.

-  Updates to the 2024/2025 Financial Aid Awarding process, which has enhancements to the 2024/2025 ISIR comment code and customization of view used to display ISIR reject codes on the Financial Aid Status Page.

-  Pell Grant Awarding Fixes

-  Cal Grant Updates include file layout, import, and load process updates.

 

What Can You Expect

During the maintenance window, the PeopleSoft platform campus Solutions (CS) will be temporarily unavailable. This will impact several applications, including: 

 

- Accept Admission Offer

- CPaGE Quick Admit

- Gator Scheduler

 

Support

If you encounter any issues or require assistance, please do not hesitate to contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. We are here to support you.