OneCard System Maintenance - Friday, March 28, 2025, 9 a.m. – 11 a.m.

Overview

Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Friday, March 28, 2025,from 9 a.m. to 11 a.m. The OneCard system and Transact will be unavailable during this maintenance window. 

Benefit: This upgrade will enhance both the security and reliability of the OneCard system.

 

What to Expect

The SFSU OneCard system and its integrated services will be unavailable during the maintenance window. 

Impacted Integrated Systems: 

  • Campus Meal Plans 
  • eAccounts 
  • Fill Stations 
  • Flowbird (Parking Lot Kiosk System) 
  • Follett Bookstore System 
  • Innosoft Fusion 
  • Micros Systems (Cash Registers) 
  • OneCard Clipper Integration 
  • Online Photo Submission 
  • Pinnacle Door Control updates (doors will still function, but no changes can be made to the system) 
  • Sequoia Systems (Cash Registers) 
  • Sodexo updates 
  • StarRez updates 
  • Transact Mobile Ordering 
  • TruCredential (for ID Card creation) 
  • Uniprint
  • Verifone V200c POS Devices
  • Xerox Machines

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Ryan J.

Ryan's hardwork at getting the Windows 11 and Vulnerability Management projects running.   He has done a tremendous amount of work on making sure the upgrades go as smoothly as possible.   I really appreciate his hard work.

Elmer C

Elmer has many items on his plate that are complicated and need a attention to detail that he is very good at doing. He does a great job of handling these behind the scenes activities that keep us running smoothly and safely.

Evelynne L.

Evelynne is the GOAT! 🐐 She helped me on the spot with website reformatting that I needed to do for our AI site. Other folks were out of office, and even though this wasn't something she was responsible for, she was willing to stop what she was doing so I could get everything formatted correctly. She's always kind, professional, and a delight to speak with. Thanks so much, Evelynne! I'm so glad you're a part of our team. 

Chase R

Chase,

Thank you for all of your hardwork coordinating the Windows 11 project.   It was wonderful watching you work closely with our customers on educating and then scheduling the change.   It was impressive to see the care you put in to the project.

Arsenio H

For all issues related to the Accounts Payable CFS system, Arsenio is the primary individual responsible for resolving them. His expertise and problem-solving skills make him an invaluable resource in addressing these challenges effectively.

Arsenio H

I texted Arsenio with a general question about fixing an Sponsored Award Key Setup. He explained the process clearly and in detail, making it's easy for me to understand. He also provided me an update on the setup ticket status, even though the ticket was not submitted by me. Since this setup issue will affect certain accounting procedures, now we are able to assess the potential impact.

Arsenio H

Arsenio is an expert in CFS! His deep knowledge has helped navigate and resolve issues in a timely manner. He is patient, dedicated and willingness to work with end user is greatly appreciated. Keep up the good work!

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