Replace the current Avaya phone system with a cloud-based unified communication platform to improve functionality and reduce long-term costs.
Component
Requesting Department
Information Technology Services
Start Date
Delivery Date
Impacted Users
Faculty
Staff
Campus Phone Users

Monthly Windows Update- Saturday, May 17, 2025, 6 p.m.-midnight

Overview

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, May 17, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers. 

 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Oracle Database Maintenance - Friday, May 16 to Saturday, May 17, 2025

Overview

Information Technology Services (ITS) will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases from Friday, May 16, at 5 p.m. through Saturday, May 17, at 5 p.m. These essential security updates help ensure the protection of our data. During this maintenance window, there will be a brief interruption to all services that connect to the Oracle databases. 

 

Benefit: 

Upgrading the Oracle OIMPRD and IRDMPRD will enhance security and ensure continued protection of our systems. 

 

What to Expect

The following applications and services will be unavailable during the maintenance period: 

  • Budget AO - Executive Dashboard (Tableau Cloud)
  • Division of Student Life (DSL) GatorX DataMart
  • Metro College Data Feed to Salesforce Cloud
  • Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
  • Oracle Identity Manager (OIM) Provisioning system
  • University Advancement CRM DataMart (BlackBaud Cloud)
  • WebFocus reporting services - Dept of IR

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Domain Controller Certificate Replacement – May 16, 2025

Overview

Information Technology Services (ITS) will renew the security certificate for the SFSU Domain Controllers, which serve LDAP/LDAPS connections, on Friday May 16, 2025, from 8 p.m. until midnight. This change will impact system services that connect to Active Directory via LDAPS. End users or clients should not experience any connectivity issues with SFSU resources. ITS has coordinated with the service owners to schedule this change.

 

Benefit:

Secure connection to domain controllers in ad.sfsu.edu requires a certificate. A certificate enables encrypted communication between applications and domain controllers.

 

What to Expect

End users or clients should not experience any issues with their connectivity to SFSU resources.

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Windows Server Domain Controller Upgrade – May 5 - June 20, 2025 (PAUSED)

Overview

Information Technology Services (ITS) will upgrade the Windows Server domain controllers from Saturday, May 5, through Friday, June 20, 2025.

 

Benefit

Upgraded domain controllers ensures the university databases remain secure and in compliance. 

 

What to Expect

Upgraded domain controllers ensure that university databases remain secure and compliant.

 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at  service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Identify, assess, prioritize and remediate high risk workstations and applications
Component

The Vulnerability Management project focuses on identifying, assessing, prioritizing, and remediating high-risk workstations and applications across our campus. Through continuous monitoring and targeted risk assessments, we ensure that critical vulnerabilities are addressed swiftly to protect our systems, safeguard data, and strengthen overall cybersecurity resilience.

Requesting Department
Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
Staff

Monthly Linux Servers Update - Saturday, May 3, 2025

Overview

On Saturday, May 3, from 4 to 6 p.m., Information Technology Services (ITS) will apply monthly security and critical OS updates on the Linux servers.

 

Benefit

These updates address security vulnerabilities and enhance the stability of services.

 

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service will be unavailable for approximately ten minutes.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

This project will convert existing secondary accounts (XIDs) with shared passwords and no two-factor authentication (2FA) into passwordless mailboxes that are associated with SFSU ID accounts for security compliant authentication and access.
Component

Secondary accounts (XIDs) have been created in a legacy way with shared passwords, no password expiration, and no two-factor authentication (2FA). Currently, there are roughly 2000 legacy XID accounts that pose a security risk and are not compliant with the existing account security policy. This project will convert existing XID accounts into passwordless accounts which will reduce the risk of account compromises and bring XID accounts into compliance with the security policy. Additionally, new operational processes will be developed and implemented to maintain passwordless XIDs, and self-service options will be explored. This provides an opportunity to clean up unused accounts. This project seeks to improve security through organization and reducing reliance on legacy on-prem systems. 

Requesting Department
Information Technology Services
Status
Executing
Start Date
Delivery Date
Impacted Users
Students
Staff
Faculty

Ivan W.

Ivan is the definition of dependable. No matter what he's working on, he always makes time to help out, and does it with a calm, can-do attitude. Whether it's last-minute requests (guilty!) or unexpected issues, Ivan jumps in without hesitation and makes sure everything gets handled.

He’s dropped what he was doing more than once recently just to make sure I had what I needed—with zero notice. That kind of support doesn’t go unnoticed.

Thank you, Ivan. Your reliability, teamwork, and kindness make a huge difference. I really appreciate you!

Implement centralized System Status capability with ServiceNow to provide real-time visibility into the operational status of key IT services across the university.
Component

This project will improve communication with end users during service disruptions, enhance transparency around service availability, and reduce support overhead by offering a self-service status portal. The project will be executed in three phases: identifying the services and dependencies to be displayed, configuring and deploying the manual status update workflow in ServiceNow (including integration with Incident and Change Management), and finally, automating status updates through integrations with existing monitoring tools such as Nagios, Statseeker, and cloud-based service monitoring platforms.

This system status functionality will focus specifically on enterprise-level IT services that impact broad campus populations, such as email, network access, learning platforms, and authentication services. It will leverage native capabilities within the ServiceNow platform to ensure sustainability, avoid custom development, and align with IT Service Management best practices. Once complete, the status page will offer a more streamlined communication channel for outages and maintenance windows, support more informed decision-making for IT leadership, and improve the overall service experience for end users.

Requesting Department
Information Technology Services
Status
Executing
Start Date
Delivery Date
Impacted Users
Students
Staff
Faculty
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