Overview

Information Technology Services (ITS) will apply a critical Oracle patch to the FPPRD and FWPRD databases beginning Friday, September 12, at 5 p.m., through Sunday, September 14, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable. 

Benefits

This upgrade of the FPPRD and FWPRD databases strengthens security and ensures protection of SFSU data. 

What to Expect

The following applications and services will be unavailable during the maintenance period: 

• Cash Offset for GL
• CFS Crosswalk
• Change Oracle Account Password
• CSU Accounting Line for GL
• Gator pass
• Independent Contractor for Auxiliary
• Prorate
• Registration Appeal
• Scheduled Jobs for Cashnet
• Short-term Loan

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.

Overview

Information Technology Services (ITS) will update authentication method settings in Microsoft Entra to align with upcoming changes from Microsoft. Specifically, configurations for SMS and voice call authentication will be modified on Monday, September 8, from 9:00 a.m. to 9:30 a.m.

What to Expect

There will be no visible impact to users during or after the update.

This change is required as Microsoft is retiring legacy protocols for authentication next month. Implementing this update ensures continued compatibility and security with Microsoft’s current standards.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) will upgrade Palo Alto Networks’ GlobalProtect VPN software to the latest version (6.2.8) on Monday, September 8, 2025, from 6:30 p.m. until 9 p.m.

Benefit

This maintenance will ensure our campus remains secure by improving GlobalProtect security features. 

What Can You Expect

After the upgrade, users connecting to GlobalProtect will be prompted to download and upgrade to the latest version of GlobalProtect software. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call (415) 338-1420. 

Overview

On Saturday, September 6, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.

Benefit

These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview

Information Technology Services (ITS) has successfully completed network repairs following the outages caused by scheduled power work over the weekend. Network services have now been fully restored in all impacted areas, including the 2nd floor of the Fine Arts building.

What to Expect

• Hardwired and wireless internet services are fully operational across campus.
• VoIP phone functionality has also been restored in all previously affected areas.
• ITS will continue to monitor network performance to ensure continued stability.

We appreciate the campus community’s patience and understanding during the restoration process.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) has restored network connectivity to the 3rd floor of the Humanities and Social Sciences (HSS) building following the outages caused by scheduled power work over the weekend. However, network service is still unavailable on the 2nd floor of the Fine Arts building, and troubleshooting efforts are ongoing.

What to Expect

• Network services (wired, wireless, and VoIP) have been fully restored in the HSS building.
• Network service in the Fine Arts building (2nd floor) remains offline as we continue to diagnose and address the issue.
• ITS will continue troubleshooting this evening and provide an update tomorrow morning with the latest status and expected timeline for full restoration.

We appreciate your continued patience as we work to restore all services.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.

Overview

Information Technology Services (ITS) is currently addressing network outages affecting parts of campus. The most significant impacts have been reported on the 3rd floor of the Humanities and Social Sciences (HSS) building and the 2nd floor of the Fine Arts building. Other buildings may also be experiencing intermittent network issues, and we are continuing to assess the full scope.

What to Expect

ITS is actively working to identify and resolve all affected areas and restore network connectivity as quickly as possible. 

Please note the following impacts in affected areas:

• Hardwired and wireless internet service will be unavailable until the network hardware has been replaced.
• VoIP phones in the listed locations will not function until the network has been restored.
• Full restoration of network services is expected to take approximately 8 hours. 

We will provide more information as it becomes available.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

The university will conduct a scheduled power redundancy test on Saturday, August 16, 2025, from 7:00 a.m. to 3:00 p.m. To protect critical equipment from potential power surges during the test, most campus network switches will be powered down starting at 6:00 p.m. on Friday, August 15.

Internet and network services (wired and wireless) will not be available from Friday, August 15 at 6:00 p.m. until Saturday, August 16 at 3:00 p.m.

The campus data center will remain operational during the maintenance window.

Benefit

This preventive measure helps avoid failure of the power supply units in network switches and ensures the long-term reliability of the university’s network infrastructure.

What to Expect

• No access to campus internet or Wi-Fi during the downtime window
• No access from campus to campus-hosted systems and services (including file shares, printers, and some VoIP phone services) 
• Restoration of network services is expected by 3:00 p.m. on Saturday, August 16

The following buildings will have network equipment powered down and will not have network connectivity during the maintenance window:

• Burk Hall
• Business
• Creative Arts
• Fine Arts
• Gym
• Hensill Hall
• Health and Social Sciences
• Humanities
• Marcus Hall / College of Liberal & Creative Arts
• Library (except Room LIB 020C)
• Administration Building (except Data Center ADM 09)
• Science & Engineering Innovation Center
• Psychology and Ethnic Studies
• Mashouf Wellness Center
• Science
• Student Services Building
• Thornton Hall

Please Note: Other campus buildings not listed above may also experience power-related disruptions during the redundancy test.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.