Thank you for being excellent liaison and being pilot group for the Avaya ACD migration for the second time. Provided behind the scene hard work and important feedbacks. Thank you for the rest of the team being patience and help fine tune the user application. Once again thank for being our test bed again.
Both provide SUPERB expert level support during Avaya ACD Systems upgrades. Team show tremendous dedication and patience to get problem resolved. Most of all, both stay up late for this project. I mean next AM late. On behalf of Telecom Team want to thank you for their hard work.
The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Thursday, March 21, 2024, from 10 - 10:20 p.m. The purpose of this maintenance is to reset the database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).
During the maintenance window, users will not be able to access webapps.sfsu.edu, which provides services to the following:
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
ITS will upgrade the campus DNS infrastructure on Monday, March 11th, from 10 p.m. to midnight.
Benefit: Upgrading the campus DNS servers will increase capacity and improve performance capabilities.
During this time, users may experience slower name resolution, which may cause issues like web pages to load more slowly or stall during loading.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Beginning Friday, March 8, 2024, ITS will apply critical Oracle patches to the PROD & IRDMPRD databases. These critical security updates ensure our data remains protected. The maintenance will run until Saturday, March 9, 2024, at 5:00 p.m. During the patch process, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle PROD & IRDMPRD will ensure our databases remain secure.
The following applications and services will not be available during upgrading:
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
On Friday, March 1, 2024, the Institutional Research server will experience a brief downtime from 5 to 8 p.m. while ITS installs a storage expansion to improve server functionality.
Benefit:
This upgrade will improve server functionality.
During the maintenance window, the following applications and services will not be available:
Budget AO - Executive Dashboard (Tableau Cloud)
Division of Student Life (DSL) GatorX DataMart
Metro College Data Feed to SalesForce Cloud
Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
University Advancement CRM DataMart (BlackBaud Cloud)
WebFocus Reporting Services - Dept of Institutional Research
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
On Saturday, March 2, from 6 to 10 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux security patches fix the vulnerabilities and errors in Linux and associated services. Security and critical updates reduce the risk of exploitation by malware and hackers.
During the maintenance window, users may experience a brief loss of service. Each service will be unavailable for approximately ten minutes during the maintenance window.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
On Monday, February 5, ITS upgraded ServiceNow to the Vancouver release. There are two upcoming changes to be implemented on Monday, February 12, described below.
Service Portal Update: This will allow all catalog items and knowledge base articles (including Human Resources) to appear in one place.
The URL will remain the same: https://sfsu.service-now.com/sp
Email Notification Change: Users will receive a simplified template when tickets are emailed. Agents responding to tickets should respond as if it was an email, include a salutation “Hello Agnes”, and a signature with your name and department. This will also ensure the user knows who addressing the request or incident and help personalize the interaction between the agent and the user.
If you experience issues or need assistance, contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
ITS will migrate the SSO login authentication for VPN users to Microsoft Azure Cloud SSO. The change is happening on the backend, and users should not experience issues during the login process. The maintenance window will occur on Monday, February 19, from 8:00 p.m. to 10:00 p.m. The change will improve the security and availability of SSO.
Benefit: This migration will ensure a more secure and robust authentication infrastructure is in place.
VPN users may be unable to log in during the migration timeframe. However, VPN users who are already logged in and connected will not be affected.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Starting Monday, February 12 at 6 p.m., ITS will continue to conduct an Avaya Workplace Server maintenance. This maintenance will run through Tuesday, February 13, at 1 a.m. During this time, users may be unable to log in to Avaya Workplace or experience an interruption in services. All maintenance will occur during non-business hours for minimal disruption.
Benefit: Avaya Workplace will have the ability to support ACD feature and migrate SSO to MS Azure.
All Avaya Workplace users may be unable to log in during the maintenance window or experience intermittent service interruptions.
If you experience issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.