During the CNI Layer 3 Refresh, Ben dedicated a late Friday night to assist with the migration of network switches, which impacted every building on campus. His help minimized the amount of network downtime and reduce the impact to campuses services. 

During the CNI Layer 3 Refresh, Angel dedicated a late Friday night to assist with the migration of network switches for Academic Technology, helping to minimize downtime and the impact to campuses services. 

During the CNI Layer 3 Refresh every switch in the ITS datacenter was replaced. This was a technically complex project that required expert skills and meticulous attention to detail. James Leung's expertise was critical to ensuring migrations affecting servers and services in the datacenter were planned and executed with minimal impact to the campus. 

Qun has worked diligently to upgrade all of the Azure Ad Connect servers to bring us to current versions in both Test and Production environments. This is essential for our hybrid configuration and replication between the on premise Active Directory and Azure Cloud services.

Elmer was essential in the FABS Database upgrades. This took a good deal of coordination and behind the scenes work.

Bill reviews every single TAR request to determine if it meets the necessary security criteria before it is purchased. This year alone Bill has reviewed over 460 different requests. Bill asks the necessary questions to determine If the University's data will remain secure, and he's not afraid to dig deeper to ensure that SFSU data remains safe,

Big shoutout to Miguel, Chase, and Alan for stepping up and taking charge of the AI training! Your initiative and leadership are inspiring—amazing work, team! 🙌

FABS Server Upgrades: In Collaboration with the Clouds Applications, Systems, and Network Teams, ERP assisted with the rebuilding of two servers, critical for business operations for Fiscal Affairs. The first server is responsible for managing scheduled batch processes and producing reports from CFS.  The second is a web server responsible for administrative operations. There were over 30 applications, scripts, and processes that needed to be rebuilt, which means that if this upgrade did not happen, Fiscal Affairs business functions would cease .

Miguel is a leader in managing and supporting the needs of our Service Desk in support of students and employees. Miguel has led the transition to a new office space, works toward improving and updating support modalities, and documenting processes in order to expand customer support for our campus by training and documenting support call operations for A&F. Miguel excels in his communication of ITS Services, outages, account services and guiding our support team of the best approach with customers.

Thanks Alan for all the great work and time you put into the AI presentation. You're truly the behind-the-scenes hero!