Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, February 24, from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window.

Affected applications include:

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, February 18, 2023, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur Friday, February 10th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

Enhancements will be made to the auto post-transfer credit process, a refresh to the CSU employee’s table, as well as external organization updates.

What Can You Expect

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.

Affected applications include:

- E-Trac

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS is aware that users may be unable to access the Exchange Online service using Outlook on the web due to an outage in Microsoft services. This issue could potentially impact any user using the OWA web client.

What Can You Expect

Outlook on the web might not be working for some users. Microsoft is aware of the current issue and is working to restore the service as soon as possible. While this issue is being resolved, users can utilize desktop or mobile versions of Outlook. We are sorry for any inconvenience this issue may cause.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS is aware of unexpected impacts on student applicants while trying to access SF State web resources due to implementing the New Single Sign-On (SSO) Password Reset Services.

What Can You Expect

ITS is restoring all SF State IT services using (SSO) to their previous configuration, and no further service disruptions are expected. Users do not need to take any action at this time. 

Support

If you have any questions or need assistance, please contact the ITS Service Desk at service@sfsu.edu, 415-338-1420, or submit a ticket at https://its.sfsu.edu/support.  

Overview 

Transact will be performing vendor-required maintenance on the SFSU OneCard system, which resides at SF State, on Thursday, January 19, 2022 from 8:00 a.m.-5:00 p.m. The OneCard system will be unavailable during this maintenance. This upgrade addresses system issues present since May 30, 2020, adds system enhancements and improves security and reliability. 

What Can You Expect 

The SFSU OneCard system and various Integrations will be unavailable during the maintenance. Integrated systems which could be impacted include: 

• Campus Meal Plans 
• eAccounts 
• Fill Stations 
• Flowbird (Parking Lot Kiosk System) 
• Follett Bookstore System 
• Innosoft Fusion 
• Micros Systems (Cash Registers) 
• OneCard Clipper Integration 
• Online Photo Submission 
• Pinnacle Door Control updates (doors will still function, but no changes can be made to the system) 
• Sequoia Systems (Cash Registers) 
• Sodexo updates 
• StarRez updates 
• Transact Mobile Ordering 
• TruCredential (for ID Card creation) 
• Uniprint 
• Xerox Machines 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview:

ITS will be performing a hardware upgrade to Network switch sfs-hen-842-sw-1 on Tuesday, January 10, 2023, from 8:00 a.m. – 10:00 a.m. The upgraded switch hardware will be more secure than the current switch, which has been diagnosed as no longer effective by the vendor.

What can you expect: 

Some network connections (wired, wireless, and VoIP phones) on the 7^th and 8^th floors of the Hensill Hall building may be down briefly during the maintenance window.  Not all connections on the 7^th and 8^th floors of Hensill Hall will be impacted. This maintenance will impact no other additional floors.  

Support: 

If you have questions or are experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, January 14, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS has successfully replaced the Network switch on the 8^th floor of the Thornton Hall building.

What Can You Expect

All network connections (wired, wireless, and VoIP phones) on the 8^th floor of the Thornton Hall building have been restored and are working normally at this time.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.