DNS Configuration Change to Improve Performance (November 4, 2022, 10:00 – 10:15 p.m.)

Overview 

ITS will be implementing a configuration change on the campus DNS server ns1.sfsu.edu and ns2.sfsu.edu on Friday, November 4, 2022, from 10:00 p.m. – 10:15 p.m. This DNS configuration change will improve server performance.  

What Can You Expect 

During the maintenance window, internet connection for some users on the campus network may experience intermittent disruptions.

Support 

If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m. 

Chancellor's Office Mandated Campus Solutions (9.2) and Human Resources (9.0) PeopleTools Software Upgrade from 8.57 to 8.59 (Friday, November 4, 2022, from 5 p.m. to Monday, November 7, 2022, at 8 a.m.)

Overview

Campus Solutions (9.2) and Human Resources (9.0) will be upgrading its PeopleTools application software from 8.57 to 8.59 as mandated by the Chancellor's Office. The upgrade to our production environments will begin Friday, November 4th at 5:00 p.m. and will go live on Monday, November 7th at 8:00 a.m.

Benefit:

Upgrading from PeopleTools 8.57 to 8.59 will apply security fixes, ensure we are staying current with PeopleTools advancement, and enhance the overall application performance. Fluid navigation will be introduced in Campus Solutions (CS) and will enhance how users navigate the system and its appearance. The new updates will provide a more user-friendly experience for students, faculty, and staff.

What Can You Expect

Any application that accesses PeopleSoft Campus Solutions and Human Resources directly will not be functional for the duration of the upgrade window. This includes:

- E-Trac

- Accept Admissions Offer

- Web Applications such as Class Search, CEL Shopping Cart, Password Change / Reset, etc.

- SF State Mobile App features such as Class Schedule, Financial Aid, etc.

 

IMPORTANT: Winter 2022 registration will not be available during the upgrade window.

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

RESOLVED: Issues Accessing MS Office Files in Box Web Interface (October 19, 2022 – 11 a.m.)

Overview 

SF State’s Box functionality to open MS Office files with Office Online has been restored.  

What Can You Expect 

Box.com web interface is now fully operational.

Support 

If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m. 

 

Issues Accessing MS Office Files in Box Web Interface (October 19, 2022)

Overview 

ITS received reports of issues when trying to open MS Office files stored in the Box web interface with Office Online.  

What Can You Expect 

Users might experience issues when trying to open MS Office files (such as Excel or Word) stored in Box with Office Online in a web browser. ITS is working with the vendor to resolve the problem. ITS will send out additional information as it becomes available. Access to the files through Box Drive is not affected, and there are no known issues downloading through the web browser.

Support 

If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m. 

Campus Solutions (CS) 9.2 & Human Resources (HR) 9.0 Production Downtime (Friday, October 28, 2022, 8 p.m. – midnight)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, October 28th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

-Enhancement to auto post-transfer credit process

-External organization updates

-Refresh to CSU employees’ table

What Can You Expect

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window.

Affected applications include:

- E-Trac

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Decommissioning of Campus DNS Server ns3.sfsu.edu (Tuesday, January 3, 2023, from 10 p.m.- 11 p.m.)

Overview 

ITS will decommission the campus DNS server ns3.sfsu.edu (130.212.10.162) on Tuesday, January 3, 2023, from 10 p.m.- 11 p.m. This ensures the campus DNS system IP address is available for reuse. 

What Can You Expect 

After January 3rd, the DNS server at 130.212.10.162 will no longer respond to requests. 

 

If your devices obtain their IP addresses automatically, no action is necessary.  

 

If you have configured a static address or overridden your default DNS settings, please reconfigure your clients to use the other campus DNS servers at 130.212.10.214 and 130.212.10.163. End users may experience slower name resolution during the maintenance period. 

Support

If you need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Implement MS Azure Active Directory Cloud Single Sign On (SSO) and expand to all users for Office 365 only. Implement Azure Self-Service Password Reset.
Component

Information Technology Services (ITS) is working to update SF State’s current SSO and Password Reset services to Microsoft Azure. Microsoft Azure services will offer secure and seamless access to SF State web services while also enforcing password strength.

What is Single Sign-On?​

Single Sign On (SSO) is an authentication method that allows users to sign in using one set of credentials to multiple independent software systems. Using SSO means a user doesn't have to sign into every application they use. With SSO, users can access all needed applications without being required to authenticate using different credentials.

Benefits of Microsoft Azure Integration

  • Improve security by enabling advanced security functionality​

  • Use Azure Self-Service Password Reset tool to enforce password strength

  • Resolves security issues with weak passwords

  • Reduce security risk and overhead for maintaining a custom application for password resets

  • Functionality to manage existing Microsoft 365 apps

  • Eliminate a need to maintain separate instance of SSO for Disaster Recovery​

  • Reduce or completely retire Shibboleth SSO infrastructure​

Note: This project will only include the integration between Office 365 and MS Azure SSO and the self-service password tool. No changes on user devices nor reboots will be required.

Helpful Links

SF State Global Login - Single Sign On (SSO) 

Requesting Department
Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
Students
Faculty
Staff
Emeritus
Community Members
Two-factor authentication (2FA) for all SF State Community Members, new faculty, and emeritus accounts. Completion of this project will require users to go through an additional authentication step when accessing SF State web applications and services.
Component

Benefits

  • Enable Duo Two-Factor Authentication for all SF State Community Members, new faculty, and emeritus accounts that access: SF State managed applications containing level 1 data, SSO (Single Sign-On), VPN, Privileged accounts that manage cloud applications. 

  • Improve security posture

  • Reduce compromised accounts due to phishing attacks 

 

Related projects: 2FA Staff (completed), 2FA Faculty (completed), 2FA Student (completed)

Requesting Department
Information Technology Services
Status
Closed
Start Date
Delivery Date
Impacted Users
Community Members
New Faculty
Emeritus

Intermittent Access to ServiceNow

Overview:

ServiceNow is experiencing a technical issue that is affecting access for some of our customers.

What can you expect: 

Access to ServiceNow and the ServiceNow catalog may be intermittent or not available until the issue is resolved. ServiceNow is aware of the issue and is working to resolve the problem. ITS will send out additional information as it becomes available.   

Support: 

If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m.

 

Monthly Windows Update (Saturday, December 17, 2022, 6 p.m.-midnight)

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, December 17, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates also reduce the risk of exploitation by malware or hackers.

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

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