Thornton Hall 8th Floor Network Switch Outage (January 3rd, 2023)

Overview

ITS has been made aware that a Network switch on the 8th floor of the Thornton Hall building has failed and the physical hardware will need to be replaced.

What Can You Expect

Some network connections (wired, wireless, and VoIP phones) on the 8th floor of the Thornton Hall building may be down briefly as ITS addresses this issue. Not all connections on the 8th floor of Thornton Hall will be impacted.  ITS is currently working to replace this failed hardware and will send a follow-up announcement ASAP once it is completed.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Migrate the campus' varying Automated Call Distribution (ACD) centers (NEC, old Avaya, Twilio, and 8x8) to the new Avaya ACD system to streamline the campus phone system and reduce the number of phone lines, effectively reducing costs across campus.
Component
Requesting Department
Information Technology Services
Status
Executing
Start Date
Delivery Date
Impacted Users
Students
Faculty
Staff

James T

I want to give a shout-out to James Tran.

James is always helpful, responsive, thorough, flexible, knowledgeable, and friendly.
He's an asset to ITS!

Great work James!

Arsenio H

Arsenio has been providing a very professional finance support to the University. The finance support provided by Arsenio covers PeopleSoft support including system updates/conversions by Oracle and CSU, new CSU-wide program implementations, financial reporting support, document scanning, IRS and EDD reporting, campus financial system year-end close support, and etc. Arsenio's contributions to the University is crucial to the functioning of the accounting services and finance system,

Thank you Arsenio!

Arsenio H

Arsenio is always available to help out and very responsive to any inquiries. UCorp heavily relies on his expertise and he follows up accordingly as appropriate. He also always professional and friendly, and is a great pleasure to work with.

Lin Lee & William Mac

Lin & William deserve a Shout Out for their patience in in assisting both Housing and the Library--the last two Drupal 8 conversion holdouts--in moving their projects forward to review and production. Housing attended the weekly support drop-ins nearly every week for several months to move their site to completion. Despite some difficult circumstances and with both sites having missed their deadlines by two or more months and pressure building to complete development, Lin and William were patient, helpful, and firm in their customer support. 

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