Evelynne went above and beyond to not only design a new First Day of School report, but implemented the first infographic version. Then, she assembled the information on the day-of with no assistance and within record time. Her professionalism, creativity, and can-do spirit were essential ingredients in ITS' successful implementation.
I want to compliment Michelle. She was way beyond the call of duty: she helped me move to 2FA on both my iPhone and my Windows11 machine. It took her only 29 minutes to help this aging retiree to successfully coordinate my phone and laptop with 2FA. She was patient, answered my questions, and solved my issues. I can’t tell you how appreciative I am. Michelle, thank you. I can’t say it enough times.
Information Technology Services will be upgrading network switches on Sunday, September 18, 2022, 9:30 p.m. This will affect wired and wireless connections and VoIP phones in the listed locations.
Between 9:30 p.m. - 10:30 p.m. on 9/18 the following areas may potentially experience brief interruptions in service to WiFi, VoIP phones, and wired network services:
If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 16 from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.
Benefits Include:
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
- CEL Quick Admit
- Gator Scheduler
- Accept Admission Offer
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, September 17, 2022, from 6 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software.
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The Chancellor's Office received reports of users trying to log in to CSU Learn over the weekend and this morning getting an error “User’s account does not exist." The situation impacts only some users across the Cal State system.
The Chancellor's Office has completed their investigation and scheduled an account data refresh tonight at 10 p.m.
Impacted users should have access to CSU Learn/SumTotal when they return to work on August 30, 2022. If you are still unable to access CSU Learn on August 30, please submit a service ticket.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
The Chancellor's Office received reports of users trying to log in to CSU Learn over the weekend and this morning getting an error “User’s account does not exist." The situation impacts only some users across the Cal State system. The issue is being investigated by the Chancellor's Office. The Chancellor's Office will provide an update once the root cause is determined.
This can impact FERPA and other mandated training. ITS will send an update when there is more information to share.
Per the Chancellor’s Office, there is no need to open a service ticket if you experience this issue as they work to resolve the issue.
The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 9, 2022, from 8 p.m. to midnight while the Chancellor's Office works to apply the maintenance pack upgrade.
Benefits Include:
Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
ITS has resolved all known issues impacting wired ports on campus.
Wired ports should be working as normal.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
ITS is aware of an issue impacting wired ports on campus. We are actively working to fix this issue.
Wired ports may have connectivity problems. If you are experiencing connectivity issues with your wired port, please switch to wireless if you have the option.
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.