Campus Solutions (CS) 9.2 Production Downtime (Friday, December 9, 2022, 8 p.m. – midnight)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur Friday, December 9th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

Updates will be made to the Middle Class Scholarship (MCS) roster file to accommodate file layout changes effective 2022-2023.

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window.

Affected applications include:

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Hensill Hall Maintenance: Network Upgrade (Thursday, December 22, 2022, from 8:00 a.m. – 10:00 a.m.)

Overview:

ITS will be performing a hardware upgrade to Network switch sfs-hen-842-sw-1 on Thursday, December 22, 2022, from 8:00 a.m. – 10:00 a.m. The upgraded switch hardware will be more secure than the current switch which has been diagnosed as no longer effective by the vendor.

What can you expect: 

Some network connections (wired, wireless, and VoIP phones) on the 7th and 8th floors of the Hensill Hall building may be down briefly during the maintenance window.  Not all connections on the 7th and 8th floors of Hensill Hall will be impacted. This maintenance will impact no other floors. 

Support: 

If you have questions or are experiencing issues outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu.

 

Campus Solutions (CS) 9.2 Production Downtime (Friday, November 18, 2022, 8 p.m. – midnight)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms Campus Solutions (CS) 9.2. The downtime will occur on Friday, November 18th from 8:00 p.m. to midnight while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

Updates to the Middle Class Scholarship (MCS) roster file to accommodate file layout changes effective 2022-2023.

 

What Can You Expect

Both Campus Solutions (CS) will not be available during the maintenance window.

Affected applications include:

- CEL Quick Admit

- Gator Scheduler

- Accept Admission Offer

 

Support

If you experience issues or need assistance outside of the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

COMPLETED: Chancellor’s Office Mandated Campus Solutions (CS) and Human Resources (HR) PeopleTools 8.59 Upgrade (11/04/2022 5:00 p.m. -11/07/2022 8:00 a.m.)

Overview:

The Campus Solutions (CS) and Human Resources (HR) PeopleTools 8.59 upgrade, a project mandated by the Chancellor’s Office, has been completed.

To ensure minimal impact to SF State, the ERP and Business Intelligence team worked in conjunction with campus subject matter experts to test functionality and connections between Campus Solutions (CS), Human Capital Management (HCM), Common Financial System (CFS), the SF State mobile app, and external vendors and local databases. We officially confirm that all applications are accessible and running efficiently. 

What Can You Expect:

Applications that access PeopleSoft Campus Solutions and Human Resources directly are fully functional.

IMPORTANT: Winter 2022 registration is now available.

Support:

If you experience any issues, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Ryan J

Giving thanks to Ryan for quickly resolving issue I had installing software using Software Center on a new workstation assigned to me. I particularly paid attention to the customer service experience and found the interaction be enjoyable, especially with the BeyondTrust (Bomgar) remote desktop support software.

Just a question, is there a way to brand the interface to where it is using the school colors (Purple/Gold)?

Issues Accessing Class Roster in Campus Solutions (CS) (October 31, 2022)

Overview

The Campus Solutions (CS) Class Roster page in the “Faculty Center” is currently experiencing technical issues. Information Technology Services is actively looking into the issue.

What Can You Expect

At this time, Faculty is unable to view their class rosters until the issue is resolved.

Support

If you have questions or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Changes to Duo Prompts for Informational Campus Communications (Friday, October 28, 2022)

Overview

To reduce potential threats resulting from compromised University accounts via phishing and Two-Factor Authentication (2FA) bombing, Information Technology Services (ITS) is reducing the number of Duo requests authorized before a system soft-lock for fifteen minutes takes effect. This process will reduce the susceptibility of campus users to 2FA bombing attempts.

2FA bombing happens when a cybercriminal attacks a susceptible account with multiple account-access requests. After gaining an approved Duo request, the attacker infiltrates additional 2FA devices and systems. The username and password are now compromised, and the cybercriminal has full access to the account.

What Can You Expect

On Friday, October 28, 2022, at 10 a.m., the number of Duo request prompts will be reduced. If the account exceeds the number of Duo request prompts, a soft-lock will be placed on the account to prevent further attempts for the next fifteen minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.