Alex K

Support of Avaya and phone support if a question or issue arises. Responds quickly to all requests and comes up with solutions that work!

Supakit (Nat) K

In the category of Calm in the Eye of the Storm, Nat was the first ITS team member to respond to the web server alerts and identify an issue. He reached out to his leadership to ensure awareness but also continued to collaborate across ITS teams to help diagnose the issue and provide timely information on IP traffic volume to the web server during the March 16/17 DDOS attack. The information provided by Nat was used to formulate a response which, when implemented, allowed the WWW server to remain up for the rest of the day.

PeopleSoft Campus Solutions/Human Resources Migration to Amazon Web Services Cloud (April 12, 2024, 6 p.m.)

Overview

Beginning Friday, April 12, at 6 p.m. and ending Saturday, April 13, at noon, the Chancellor’s Office will migrate PeopleSoft Campus Solutions and Human Resources production environments to the Amazon Web Services (AWS) cloud.  

 

Benefit:

Migrating Campus Solutions & Human Resources to AWS will:

  • Achieve higher levels of automation
  • Improve campus productivity
  • Increase operational efficiency and reduce costs
  • Offer greater agility to support campus initiatives
  • Provide enhanced data security

 

What Can You Expect

During the migration, users will be unable to use any web and mobile application that accesses PeopleSoft Campus Solutions or Human Resources data. This migration impacts the following information and services:

  • Class Schedule
  • CPaGE Shopping Cart
  • Email Account and Password Reset
  • Employment information
  • Faculty Grade Exceptions
  • Pre-Requisite Roster/Permission Number
  • Student Academic, Registration, Enrollment, and Graduation information
  • Student Account and Financial Aid information

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Wireless Service Maintenance (March 29th, 2024, 10 p.m.- midnight)

Overview

On Friday, March 29th, from 10 p.m. until midnight, ITS will upgrade the campus wireless infrastructure to a new operating system for increased security.

 

Benefit: This upgrade will reduce security vulnerabilities on the campus wireless network.

 

What Can You Expect

During the maintenance window, users will be unable to connect to the campus WiFi network.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Wireless Services Authentication System Upgrade (March 22-23, 2024)

Overview

Beginning Friday, March 22nd, at 10 p.m. and running through Saturday, March 23rd, at 2 a.m., ITS will migrate the Wi-Fi authentication system to the latest hardware and operating system.

 

 

Benefit: This upgrade will provide better system performance and network security.

 

What Can You Expect

Campus Wi-Fi services, including SFState and Eduroam, will not be available during the maintenance window until the migration is complete. Wi-Fi in residential areas will not be interrupted.

 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

 

Alex K.

I believe in letting a supervisor know when someone on their team does a great job.

Alex has been helping us in Development this morning and I wanted to give him a big shout out.

His patience, expertise, and problems solving abilities have been greatly appreciated.

Sterling S

Helping out Mashouf Wellness center with their improved digital signage project.   Thanks for going the extra mile to make sure they were successful.

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