Overview

IT will perform a scheduled maintenance on the campus DNS (Domain Name Server) NS3.sfsu.edu on Friday, June 3, 2022, from 10 p.m.-10:15 p.m. The purpose of this maintenance is to upgrade the DNS software to the latest version, which will improve security.

What Can You Expect

During the maintenance window, internet connectivity for some users on the campus network may experience intermittent failures.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

After June 15, 2022, the Internet Explorer desktop application will be out of support and disabled, automatically by Microsoft, redirecting users to Microsoft Edge.

What You Can Expect

Starting June 15, 2022, Microsoft will gradually transition users from the unsupported IE11 desktop app to Microsoft Edge. The IE11 desktop app will be progressively redirected to Microsoft Edge over several months. The IE11 desktop app will be permanently disabled as part of a future Windows Cumulative Update.

If your department uses web applications that require Internet Explorer, you should contact the application provider to ensure that it’s compatible with Edge or another web browser.

Some applications may work in Edge’s IE Compatibility Mode as a temporary solution until the web application can be properly updated.

Support

If you experience issues or need assistance, please contact your local IT support or the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will recable the fifth floor of SF State’s Downtown Campus at 160 Spear Street on Saturday, May 21, 2022, from 8:00 a.m.-noon. During the maintenance window, there will be no internet access on the 5th floor. The 12th floor will not be affected.

What Can You Expect

Networked devices (e.g., Wi-Fi, phones, computers, etc.) on the 5th floor of 160 Spear Street will be without internet access for up to 4 hours during the maintenance window. Once the maintenance activities are completed, internet access will be available, and all network services will return to normal.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

To improve user experience across multiple cloud services and better position the campus for future improvements, ITS will introduce a new login name format in the form of SF-State-9-digit-ID @ sfsu.edu. This will enable users to maintain consistency across all system logins and will simplify account provisioning. Starting Saturday, May 28, 2022, at 3 p.m., ITS will migrate all SF State user accounts from username @ sfsu.edu to SF-State-9-digit-ID @ sfsu.edu. This update will be made in campus Active Directory (AD). We anticipate this will take approximately 72 hours to complete.

What Can You Expect

Please note that email addresses will NOT change. During this update you can use all services with no disruption.

COMPUTER LOGIN:

Use your SF-State-9-digit-ID @ sfsu.edu for SF State owned computers.

ALL OTHER SERVICES:

Your email address or SF-State-9-digit-ID can be used, but we recommend using your SF-State-9-digit-ID @ sfsu.edu as all services will eventually use that exclusively.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, June 18, 2022, 6 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, May 14, 2022, 6:00 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

On Friday, May 6, 2022, from 10:00 p.m.- midnight, ITS will change the source of user accounts for the Duo 2FA service from on-premise Active Directory to Azure Active Directory. As a result, Duo 2FA will no longer have a dependency on any on-premise infrastructure.

What You Can Expect

End users should not experience any issues with Duo 2FA authentications during or after this change.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will perform maintenance on Friday, May 6, 2022, from noon – 4:00 p.m.

What Can You Expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Thursday, May 5, 2022, from 10:00pm to 10:20pm. The purpose of this maintenance is to reset the database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).

What Can You Expect

During this maintenance, users will not be able to access webapps.sfsu.edu, which provides services including the following:

• 2FA Bypass Code Request
• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Email Account Services
• Grade Exceptions
• Password Change / Reset
• People Directory Search
• Pre-Requisite Roster
• Security Questions Update
• SF State ID lookup
• Short Term Loan
• University Calendar
• Some features on the SF State Gateway, such as Announcements, Class Schedule, Holds, To Do List, Financial Info, and Admission Status

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will perform maintenance on Friday, April 29, 2022, from noon – 4:00 p.m.

What Can You Expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.