Issues Accessing MS Office Files in Box Web Interface (October 19, 2022)


ITS received reports of issues when trying to open MS Office files stored in the Box web interface with Office Online.  

What Can You Expect 

Users might experience issues when trying to open MS Office files (such as Excel or Word) stored in Box with Office Online in a web browser. ITS is working with the vendor to resolve the problem. ITS will send out additional information as it becomes available. Access to the files through Box Drive is not affected, and there are no known issues downloading through the web browser.


If you have questions, please contact the ITS Service Desk at 415-338-1420, Monday through Friday, from 8:00 a.m. - 5:00 p.m.