Overview

ITS will upgrade the operating system on the Downtown Campus Network Switch on Thursday, August 11, 2022, from 7 a.m.-8 a.m. This will add redundancy in the path between floors and reduce single points of failure.

What Can You Expect

All network connections (Wired, Wireless, and VoIP phones) will briefly be down at the Downtown Campus during the upgrade window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will upgrade the operating system on the Fine Arts and Core network switches on Tuesday, August 2, 2022, from 7 a.m. – 8 a.m. This will ensure the Fine Arts and Core network switches have the latest vendor-recommended operating system.

What Can You Expect

All network connections (Wi-Fi, VoIP Phones, and wired connections) will be down in both the Fine Arts building and the Downtown campus during the upgrade window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will decommission the campus DNS server ns3.sfsu.edu (130.212.10.162) on Saturday, July 30, 2022, from 10 a.m.- noon. This is the first step in an architectural revamp of the campus DNS system.

What Can You Expect

If your devices obtain their IP addresses automatically, no action is necessary.

If you use a static address, please reconfigure your clients to use the other campus DNS servers at 130.212.10.214 and 130.212.10.163.

To provide ample time for all campus clients to move over from ns3.sfsu.edu, DNS requests to the old IP address will be redirected to an existing DNS server until January 3, 2023.

End users may experience slower name resolution during the maintenance period.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will replace aging DHCP servers for Guest Wi-Fi on Wednesday, August 3, 2022, from 8 p.m.-9 p.m. The new servers will provide highly reliable and redundant service.

What Can You Expect

Guest Wi-Fi clients will continue to operate as usual. Guest Wi-Fi clients will be automatically forwarded to the new DHCP servers. There will be no significant impact on clients.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will upgrade the operating system on the Data Center switches from Saturday, August 13, 2022, at 8 p.m. to Sunday, August 14, 2022, at 2 a.m. This will ensure the Data Center core switches have the latest vendor-recommended operating system.

What Can You Expect

No service interruption is expected as all devices have redundant connections. If there is any technical issue during the upgrade, the whole switch will be rebooted, and all connected devices will lose connectivity for approximately 10-15 minutes.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor’s Office has scheduled a downtime maintenance window for the HEERF online application enhancement in the Campus Solutions (CS) production environment (CSFPRD). The downtime will occur on Friday, July 15, 2022, from 8 p.m. to midnight while the Chancellor's Office performs the upgrade. General software fixes and product improvements are featured in the application update.

What Can You Expect

The Campus Solutions (CS) production environment will not be available during the upgrade period.

Affected applications include:

• Campus Solutions

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0. The downtime will occur on Friday, July 15, 2022, from 8 p.m. to midnight while the Chancellor's Office works to apply maintenance pack upgrade.

Benefits:

• Updates to EAB Student General file
• Updates to Financial Aid Database Reporting
• Updates to Veterans Benefit Reporting 

What Can You Expect

Both Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

• Accept Admission Offer
• CEL Quick Admit
• E-Trac
• Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will complete the OnBase 18 to OnBase EP3 upgrade the evening of Tuesday, July 19, 2022 and retire the legacy OnBase 18 environment. This will enable future improvements to OnBase, optimize OnBase support for the entire campus, and improve security.

Any users still using the OnBase 18 Unity/Thick clients should upgrade to OnBase EP3 before July 20, 2022. OnBase 18 Unity Clients will no longer function beginning July 20, 2022. 

What Can You Expect

OnBase 18 Unity Client and Thick Client (Scanning Workstations) - ACTION REQUIRED

The OnBase Unity Client and Thick Client version 18 will stop functioning on July 20, 2022 and an update to EP3 is required.

On ITS-managed computers, the OnBase Unity and Thick Client software will be automatically upgraded to EP3 starting July 14, 2022. To avoid interruptions, it is suggested that you self-upgrade via the Software Center prior to the forced upgrade.

If your computer is not managed by ITS, you must contact your IT Service Provider for the upgrade.

OnBase Web Client

Web Client Users may need to update their bookmarks to use the universal address (https://onbase.sfsu.edu).

If you have already been updated to the OnBase EP3 client, access to the Production environment will not be impacted.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, July 16, 2022, 6 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.