Email Security Enforcement Regarding Unapproved 3rd Party Email Services (Friday, July 15, 2022, at 10 a.m.)

Overview

On Friday, July 15, 2022, at 10 a.m. use of @sfsu.edu email address as a sender will no longer be supported in external email services that are not part of the SF State email system, or are not approved for such use by a third-party mass email service. This is to improve the security of email.

What Can You Expect

Email sent as @sfsu.edu addresses from Cloud services which are not part of the SF State Enterprise email system, or SF State-approved third-party mass email services such as Blackboard Connect, will no longer be allowed.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) Downtime Maintenance (CSFPRD) (Friday, June 17, 2022, 8 p.m.-midnight)

Overview

The Chancellor’s office has scheduled a downtime maintenance window for a HEERF online application enhancement in the Campus Solutions (CS) production environment (CSFPRD). The downtime will occur on Friday, June 17, 2022, from 8 p.m. to midnight while the Chancellor's Office performs the upgrade.

What Can You Expect

The Campus Solutions production environment (CSFPRD) will be unavailable during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Lori B

Lori is AWESOME! I can't thank her enough! She is diligent, distinguished, and delightful. I know she'll appreciate the alliteration and the Oxford comma I just used. Lori collaborates and proofreads all communications to ensure I don't miss anything grammatically. Not to mention the spelling, which is not my strong suit. I cannot stress enough how important this is! Grammar matters! I have learned so much from Lori. I can always trust her to be upfront and forthcoming with me. In my opinion, that's one of the best attributes you can ask for in a colleague and I am grateful.

Tuan D.

Tuan is a great mentor. He has guided me in numerous ways. He has helped to expand my skill sets and critical thinking approaches. We have worked together on numerous projects recently and it's been great to watch his processes. Tuan is patient and always comes up with different examples, visuals, and dialogues to help me understand in a way that caters to my particular learning style. Even though I've said, "I don't get it" more than once. :) Thanks, Tuan. You're a great leader and it means a lot you've taken time out of your day to teach me. 

Elsie VB

Elsie is always on it. Any time I need support with anything BUSSERV, Elsie is there. She's helped me multiple times recently on short notice. She's always quick to respond and gets it done one way or the other. It's a good day when I get to see and work with Elsie. 

Matthew Y

Matt has been a big part of the Avaya Migration doing his network job also project manager the Migration and working with AT&T .

I want to give Matt big shout for going above beyond the call

Greg S

Greg is always sure to make himself available for impromptu troubleshooting, often with short notice. When problems do arise he is very knowledgeable and gets things resolved quickly. And of course, he is always willing to make the trip up to Tiburon to improve or expand our networking services at RTC. I am extremely grateful for his service!

DNS (Domain Name System) Software Upgrade on NS1.sfsu.edu and NS2.sfsu.edu (Friday, June 10, 2022, 10 p.m.-10:30 p.m.)

Overview

ITS will perform a scheduled maintenance on the campus DNS (Domain Name System) servers NS1.sfsu.edu and NS2.sfsu.edu on Friday, June 10, 2022, from 10 pm to 10:30 pm. The purpose of this maintenance is to upgrade the DNS software to the latest version, which will improve security.

What Can You Expect

During the maintenance window, internet connectivity for some users on the campus network may experience intermittent failures.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Campus Solutions (CS) 9.2 Production Downtime (Friday, June 3, 2022, from 8 p.m. to midnight)

Overview

The Chancellor's Office has scheduled a downtime maintenance window for campus PeopleSoft platforms (Campus Solutions (CS) 9.2. The downtime will occur on Friday, June 3, 2022, from 8 p.m. to midnight while the Chancellor's Office works to apply the maintenance pack upgrade.

Benefits include:

  • 2022-2023 aid year Common Origination and Disbursement (COD) update

What Can You Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

  • Accept Admission Offer
  • CEL Quick Admit
  • Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Cutover of OnBase 18 Production Environment to OnBase EP3 (Monday, June 20, 2022, 8 p.m.-9 p.m.)

Overview

ITS will upgrade OnBase 18 to OnBase EP3 on Monday, June 20, 2022, from 8 p.m.-9 p.m. This update includes Web access, Unity client access, and Thick client (scanning station) access. This will standardize our OnBase client versions, enable future improvements to OnBase, and optimize OnBase support for the entire campus and address outstanding Security Issues.

What Can You Expect

OnBase 18 Unity Client - ACTION REQUIRED

Any user still using an OnBase 18 Unity client on June 21, 2022, or thereafter must contact their IT Service Provider for the OnBase EP3 Unity Client. The OnBase EP3 Unity Client will be available to ITS-managed computers in the Windows Software Center prior to the cutover.

OnBase 18 Thick Client (Scanning Workstations)

The ITS Service Desk (or your IT Service Provider) will remotely work with users on unmanaged scanning workstations and upgrade the OnBase Thick Client on or around the cutover date (though the OnBase 18 Thick Client should still work after the cutover for a time). The upgrade will also be made available to ITS-managed computers in the Windows Software Center prior to the cutover.

OnBase 18 Web Client

The same shortcut URL (https://onbase.sfsu.edu) will now be the OnBase EP3 Web client. Anyone with a bookmark to the current URLs of https://ob18-web01.ad.sfsu.edu or https://ob18-web02.ad.sfsu.edu should update their bookmarks.

If you are already using the OnBase EP3 client, access to the Production environment will not be impacted.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

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