Overview

The Chancellor's Office (CO) has scheduled a maintenance downtime window for campus PeopleSoft platforms, Campus Solutions (CS) 9.2. The downtime will occur on Friday, September 12 from 8:00 p.m. to midnight, while the Chancellor's Office works to apply a maintenance pack upgrade.

Benefit:

This maintenance will apply updates to the 2024-25 FISAP and Federal Work-Study programs. 

What to Expect

Campus Solutions (CS) will not be available during the maintenance window. Affected applications include:

- CPaGE Quick Admit

- Gator Scheduler

- Accept Admission Offer

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, September 16, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview

Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD databases from Friday, September 12, at 5 p.m., through Saturday, September 13, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable. 

Benefits

Upgrading the PROD and OBPRD databases will strengthen security and ensure continued protection of SFSU data. 

What to Expect

The following applications and services will be unavailable during the maintenance period: 

• Academic Senate Voting

• CEL Shopping Cart

• Class Schedule

• Data refresh for HR_INTERFACE object

• Data refresh for OneCard

• Data refresh for some OnBase MVs

• Directory Search

• Email Account Services

• Grade Exceptions

• MV refresh for Academic Technology

• MV refresh for Follett Bookstore

• MV refresh for usage of Web Team such as those CR objects

• OnBase application

• Password Change / Reset

• Pre-Requisite Roster

• SF State ID lookup

• Short Term Loan

• University Calendar

• Zeus Test
 

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) will apply a critical Oracle patch to the FPPRD and FWPRD databases beginning Friday, September 12, at 5 p.m., through Sunday, September 14, at 5 p.m. These essential security updates will help protect SFSU data and maintain system integrity. During this maintenance window, all services connected to the Oracle databases will be unavailable. 

Benefits

This upgrade of the FPPRD and FWPRD databases strengthens security and ensures protection of SFSU data. 

What to Expect

The following applications and services will be unavailable during the maintenance period: 

• Cash Offset for GL
• CFS Crosswalk
• Change Oracle Account Password
• CSU Accounting Line for GL
• Gator pass
• Independent Contractor for Auxiliary
• Prorate
• Registration Appeal
• Scheduled Jobs for Cashnet
• Short-term Loan

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.

Overview

Information Technology Services (ITS) will update authentication method settings in Microsoft Entra to align with upcoming changes from Microsoft. Specifically, configurations for SMS and voice call authentication will be modified on Monday, September 8, from 9:00 a.m. to 9:30 a.m.

What to Expect

There will be no visible impact to users during or after the update.

This change is required as Microsoft is retiring legacy protocols for authentication next month. Implementing this update ensures continued compatibility and security with Microsoft’s current standards.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) will upgrade Palo Alto Networks’ GlobalProtect VPN software to the latest version (6.2.8) on Monday, September 8, 2025, from 6:30 p.m. until 9 p.m.

Benefit

This maintenance will ensure our campus remains secure by improving GlobalProtect security features. 

What Can You Expect

After the upgrade, users connecting to GlobalProtect will be prompted to download and upgrade to the latest version of GlobalProtect software. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call (415) 338-1420. 

Overview

On Saturday, September 6, from 4 to 6 p.m., Information Technology Services (ITS) will perform monthly security and critical operating system (OS) updates on the Linux servers.

Benefit

These updates address known security vulnerabilities and enhance the overall stability and performance of Linux services.

What Can You Expect

During the maintenance window, users may experience a brief service disruption while the system reboots. Each service is expected to be unavailable for approximately ten minutes.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420. 

Overview

Information Technology Services (ITS) has successfully completed network repairs following the outages caused by scheduled power work over the weekend. Network services have now been fully restored in all impacted areas, including the 2nd floor of the Fine Arts building.

What to Expect

• Hardwired and wireless internet services are fully operational across campus.
• VoIP phone functionality has also been restored in all previously affected areas.
• ITS will continue to monitor network performance to ensure continued stability.

We appreciate the campus community’s patience and understanding during the restoration process.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420.