ITS Archived Alerts

Overview 

160 Spear Street remains without Internet, Wi-Fi, and Phone Connectivity. AT&T has isolated the problem and is performing fiber restoration work.  They have engaged a specialist to assist with repairs and are awaiting a dispatch into the AT&T Network at their Central Office.  AT&T does not currently have an ETR (Estimated Time to Repair) but ITS will continue to follow up and send regular updates.

What Can You Expect  

Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS will send an update as soon as we have more details. 

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

160 Spear Street remains without Internet, Wi-Fi, and Phone Connectivity. AT&T has advised that the problem is not on the 160 Spear Street side and believes the problem to be with fiber closer to the 1600 Holloway Avenue side. AT&T does not currently have an ETR (Estimated Time to Repair) but ITS will continue to follow up and send regular updates.

What Can You Expect  

Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS will send an update as soon as we have more details. 

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview 

160 Spear Street remains without Internet, Wi-Fi, and Phone Connectivity. ITS has confirmed that the equipment and power onsite are all working and has opened a ticket with AT&T for further investigation. ITS will send an update as soon as we get feedback from AT&T. 

What Can You Expect 

Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS will send an update as soon as we have more details.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

AT&T will be patching our Avaya telecom servers to patch the Log4j vulnerability on Friday, February 4, 2022, from 4:30 a.m.-8:00 a.m.

What Can You Expect 

All Avaya phone services will be intermittently unavailable while the servers are being patched. Elevator phones and code blue phones will not be impacted.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

The Downtown campus (160 Spear Street) Internet, Wi-Fi, and phone connectivity are currently down.

What Can You Expect 

Currently there is no Internet, Wi-Fi, or phone connectivity at 160 Spear Street. ITS is investigating and will send an update as soon as we have more details.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420. 

Overview 

Microsoft has reported Office 365 issues that have caused degradation of Microsoft email and MS Teams services. Microsoft continues to report that Office 365 email services are in a degraded state. Teams should be working normally again.

What Can You Expect 

Some users might experience intermittent issues connecting to Office 365 email services, but should have no problems with Teams.

Support 

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Microsoft has reported Office 365 issues that have caused degradation of Microsoft email and MS Teams services. Microsoft identified the root cause and is now recovering the services. Microsoft continues to report that the issues exist.

What Can You Expect

Some users might experience intermittent issues connecting to Office 365 Email and MS Teams.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

SF State Web Application services will undergo a scheduled maintenance on Thursday, January 20, 2022, from 10:00 p.m. - midnight. The purpose of this maintenance is to update the SSL certificate that secures the browsing communication. This will allow for secure web browsing when accessing SF State web applications.

What can you expect

During this maintenance, users may not be able to access the following services:

• Academic Senate Voting
• CEL Shopping Cart
• Class Schedule
• Email Account Services
• Exchange Distribution Group'
• Footprints Agent
• Grade Exceptions
• Parking Permit Applications
• Password Change / Reset
• Pre-Requisite Roster
• Security Groups Management
• Senate Voting
• SF State ID lookup
• University Calendar
• Zeus Test

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

ITS will apply monthly Windows security updates and critical updates on Windows servers on Saturday, January 15, 2022, from 6:00 p.m.-midnight. The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software. Security and critical updates reduce the risk of exploitation by malware or hackers.

What can you expect

During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for fewer than 10 minutes during the maintenance window.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

The ITS Network team will perform maintenance on Friday, January 7, 2021, from noon – 4:30 p.m. to increase security on the Border Firewall.

What can you expect

ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.