ITS Archived Alerts
Overview
To improve user experience across multiple cloud services and better position the campus for future improvements, ITS will introduce a new login name format in the form of SF-State-9-digit-ID@sfsu.edu. This will enable users to maintain consistency across all system logins and will simplify account provisioning. From Friday, May 27, 2022, at 9 a.m. – Tuesday, May 31, 2022, at 9 a.m., ITS will migrate all SF State user accounts from username@sfsu.edu to SF-State-9-digit-ID@sfsu.edu. This update will be made in campus Active Directory (AD).
What Can You Expect
While using SF-State-9-digit-ID for campus computer login, and email as a login name for SF State Global Login and campus Wi-Fi will continue to be supported, it is recommended that users switch to the new login name format (SF-State-9-digit-ID@sfsu.edu) following this change for all SF State services.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, May 27, 2022, at 5:30 p.m., SF State will remove the automatic email forwarding settings for all users. This change will improve the campus email security posture and bring all users to the same configurations. ITS has already implemented this for faculty and staff.
What Can You Expect
Automatic email forwarding will stop functioning on Friday, May 27, 2022, at 5:30 p.m. This will affect users who have automatic email forwarding set up, mostly students and secondary email accounts.
Anyone who wishes to have emails forwarded can still do so by setting up an email forwarding rule in Microsoft Outlook. Instructions for setting that up are in the IT Knowledge Base article How to create an email forwarding rule in Outlook Web Access. Additionally, anyone can manually forward an email.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will be migrating the campus listserv called Mailman to new Sympa listserv software on Tuesday, June 7, 2022, from 8 a.m. to 5 p.m. The Mailman listserv (listname@lists.sfsu.edu lists) is primarily used for collaborating with non-SF State email addresses, or a list which has many members. Migrating to Sympa will improve security and reliability. It will also introduce a native management interface that offers advanced configuration features. This will improve the service experience and enable users to self-manage all aspects of their mailing lists.
What Can You Expect
After the migration is completed, all SF State mailing list owners, moderators, and subscribers who have Faculty or Staff privileges will be able to log in to Sympa with their SF State single sign-on at:
For Owners
https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010963
For Moderators
https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010973
For Subscribers
https://sfsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010958
Mailman distribution lists WILL NOT be available during and after the migration. All distribution lists will be migrated to Sympa, but their list names and addresses will remain the same. Please note that archived messages in Mailman WILL NOT migrate to Sympa. Please do double-check that your list configurations are properly migrated and functioning as expected.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will perform a scheduled maintenance on the campus DNS (Domain Name System) servers NS1.sfsu.edu and NS2.sfsu.edu on Friday, June 10, 2022, from 10 pm to 10:30 pm. The purpose of this maintenance is to upgrade the DNS software to the latest version, which will improve security.
What Can You Expect
During the maintenance window, internet connectivity for some users on the campus network may experience intermittent failures.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
As behind the scenes work is being done for the Unified Communication migration, some changes have affected access to campus voicemail for users wishing to check voicemail from off campus.
What can you expect
The following information provides details for users to access campus voicemail:
- For users who have already migrated to the new Unified Communication phone system, Avaya
- To access campus voicemail, users shall continue to use 415-338-6000
- For on-campus users using their desk phone
- To access campus voicemail, user shall continue to dial 86000 or use the voicemail button on their desk phone
- For users who have not migrated to Avaya and want to check voicemail from off campus
- To access campus voicemail, users must dial 415-405-7000
- This will present the user with the same access to voicemail as they were attempting to access through 415-338-6000.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
ITS will apply monthly Windows security updates and critical updates on Windows servers on Monthly Windows Update (Saturday, May 14, 2022, 6:00 p.m.-midnight). The latest Windows security patches fix the vulnerabilities and errors in Windows and associated software.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server is rebooted. Each server is expected to be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The SF State Web Application server (webapps.sfsu.edu) will undergo a scheduled maintenance on Thursday, May 5, 2022, from 10:00pm to 10:20pm. The purpose of this maintenance is to reset the database password for the applications that run on the SF State Web Application server (webapps.sfsu.edu).
What Can You Expect
During this maintenance, users will not be able to access webapps.sfsu.edu, which provides services including the following:
- 2FA Bypass Code Request
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Email Account Services
- Grade Exceptions
- Password Change / Reset
- People Directory Search
- Pre-Requisite Roster
- Security Questions Update
- SF State ID lookup
- Short Term Loan
- University Calendar
- Some features on the SF State Gateway, such as Announcements, Class Schedule, Holds, To Do List, Financial Info, and Admission Status
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Friday, May 6, 2022, from 10:00 p.m.- midnight, ITS will change the source of user accounts for the Duo 2FA service from on-premise Active Directory to Azure Active Directory. As a result, Duo 2FA will no longer have a dependency on any on-premise infrastructure.
What You Can Expect
End users should not experience any issues with Duo 2FA authentications during or after this change.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The ITS Network team will perform maintenance on Friday, May 6, 2022, from noon – 4:00 p.m.
What Can You Expect
ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The ITS Network team will perform maintenance on Friday, April 29, 2022, from noon – 4:00 p.m.
What Can You Expect
ITS does not expect any impact to traffic passing through the border firewall. We will be closely monitoring incoming and outgoing traffic to ensure connectivity.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.